Epworth Grange

1 Chirmside Street, Bury BL8 2BX
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9.7 55 Reviews
  • Epworth Grange, Bury
Epworth Grange, in Bury, is organised to suit an independent style of living, together with the practice of personalised care packages.

The service looks to integrate residents into a warm community atmosphere, with a number of communal areas and 'family groups', within a facility made up of five versatile wings.

The carers and family groups look to help individuals achieve self-support, through the practice of domestic skills.

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Care Provided by Epworth Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Epworth Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,015 – £1,267
    • Self-Funded Residential Dementia Care £1,291 – £1,610
  • (these prices are only a guideline, please contact Epworth Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Epworth Grange Reviews (55)

Total of 55, showing 21-40
9.7

Epworth Grange has a Review Score of 9.7 (9.701) out of 10, based on 14 reviews in the last 2 years. Over all time Epworth Grange has 55 reviews.

Overall Experience

  • 53
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Date Published

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Review from Lucy S (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Epworth Grange for over six months now. Despite the challenges of Covid-19, I have found all the staff at Epworth excellent in their care of him and their communications with us. I am very glad that we chose Epworth to care for him.

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Review from E J (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good care.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your lovely review; we are so happy that you feel well cared for here at Epworth Grange. I will make sure that your kind review is shared with the staff.


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Review from A J (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be caring and considerate, showing great compassion and awareness of my mums needs. There is a positive attitude within the home with laughter high on the list to keep spirits up. End of life care is dignified and supportive.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your lovely review. It is reassuring to know that families feel supported, especially as their loved one is nearing the end of their life. I will ensure your kind review is passed on to the staff, who always strive to give the best care possible.


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Review from Julia M (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has Alzheimer's disease, joined the Epworth Grange family at the end of February 2021. Due to the timing of her admission, I was not able to view the facilities beforehand and Mum had to go into quarantine. I was most impressed with the seamless way Mum, who can be very difficult, was taken
under the wing of the carers and made to feel comfortable and welcome. I was fortunate that nominated visitors were soon allowed and have seen for myself how Mum has settled.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

It was so unfortunate that we were unable to show you our lovely home prior to your mum coming to stay with us, thank you for putting your trust in us. It is always lovely to receive positive reviews, which I will share with the staff as they work really hard to make sure the residents are well cared for.


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Review from Jane C (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional levels of care delivered. Residents treated with respect and dignity. Where possible, residents are involved in all aspects of care and daily living. Despite not being able to visit as much as we would like due to Covid restrictions, we continue to feel well informed. Fewer activities than
usual due to a staff vacancy but every effort is being made to provide meaning and routine to life, with other staff members picking up the baton wherever possible.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your lovely review. I will pass on your kind comments to the staff team.


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Review from Jean H (Next of Kin) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful for the sincere and caring attitude demonstrated by all the staff we have had contact with. This has been a very difficult time for my relative to move to a new home but the helpfulness and dedication of the staff have contributed to her settling in so well.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for the lovely review. I will pass on your kind words to the staff.


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Review from Julie M (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my father passed away in July having lived at Epworth Grange for the last eight years and I am leaving this review on behalf of my sister and I. My father’s time at Epworth Grange was characterised by a very high standard of care and, as part of this, he was very much placed at the centre of
the approach of the whole team. Importantly, all the staff made our father feel that he was not just in a home, rather he was at home; often going the extra mile to create that sense. So much so, that when he was hospitalised on a number of occasions he was visibly agitated to return, only settling when he got back to the comfort of his room and the welcome of familiar faces. We will always be grateful for the compassion of everyone at Epworth Grange over the last eight years and, to us, it was fitting that he left Epworth Grange on the day of his funeral. It was sad, but also comforting to our family to observe that the staff felt they had lost a member of their family as well. Thank you.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for the lovely review. It was our privilege to help care for your father. We miss him, and all of his family. I will pass on your kind comments to the team.


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Review from Penny H (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has issues with mobility and onset of Dementia. Looking after herself became a problem and, even with daily carers, following another fall 24-hour care was needed. Mum came to look at Epworth Grange and on the brief visit commented on how friendly and happy the staff and residents seemed and that
she would be happy to live there. She loves her room to which we brought items from home and is very comfortable and happy. She really enjoys mealtimes and says the food is just how she would make it! She has joined in with some of the activities, Grand National and making Easter Cards, and I love seeing her pictures on Facebook. I know she is well cared for, but importantly she is more contented than she has been for many years, and that gives me confidence for the future.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for taking the time to give us feedback, and thank you so much for your compliments. I will pass on your kind comments to the staff team.


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Review from Carol (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent most of my working life within the health sector and from my experience of going into many nursing homes, Epworth Grange is the best I have ever been in. The manager is wonderful and leads her fantastic team of carers. My mum is kept busy with all the activities arranged and everybody has
a smile and a welcome comment when I visit. My mum settled in very quickly and tells me how kind everybody is in looking after her. She loves the food served and from a visitors point of view everything is scrupulously clean, homely and welcoming.
How lucky we were to find this placement for my mum when she could no longer live in her own home. All our worries were over in trying to look after our mum on the day she was admitted.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for your excellent review of Epworth Grange; I will pass this feedback to my team.


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Review from Gillian W (Niece of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small, welcoming home, with excellent, dedicated staff, who are always chatty and positive. The standard of care is very high; there is no hesitation in calling GP's etc if needed, my aunt's personal care is excellent, I have never had a reason to complain. She is happy and contented, enjoys
the food and has been very well cared for. They always let me know if she needs anything in particular, eg a wheelchair and have a review of her situation every 6-months. The home is bright, clean and well maintained, there is a hairdresser and chiropodist, as well as communal organised events and close links to the church for those who want that. The high standards of care from the staff are reflected in the fact that they have had very few Covid cases; they have been rigorous in their hygiene and testing. They have maintained regular contact by e-mail with residents' families, followed up by personal calls if necessary. I can't fault their communication and dedication during this difficult time.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for your excellent review of Epworth Grange; I will pass this feedback to my team.


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Review from R H (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Epworth Grange for well over 2 years now.
She is extremely well looked after by a very caring, attentive and understanding staff. Mother does have her moments of uncertainty, as we all do, but a little reassurance and the moment is passed.
Her sunny room meets all her needs. Her
window looks out into the garden, a pleasing view, even in winter when the green grass is the main highlight. Most months have flowers somewhere to be seen, and she does enjoy going round the garden when we are able.
The menu is well thought out with plenty of variety, and mother certainly doesn't go hungry.
All the staff make an excellent team, from carers, cleaners, seniors, admin, laundry, kitchen staff and maintenance to entertainment and the chaplain (I hope I haven't missed anybody out!). One big happy family, thank you.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for your lovely review.
I will pass on your kind comments to the team.


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Review from Jan D (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Epworth Grange just over three years, she is very happy there and throughout this time has received excellent care from wonderful, friendly and very caring staff who go above and beyond. They are like her extended family.
Epworth is a lovely, welcoming and clean home with a fabulous
garden. They provide a varied programme of daily activities as well as meeting her spiritual needs.
During Covid-19 staff have facilitated Skype calls which have maintained virtual face to face contact with Mum and our wider families, so beneficial for her wellbeing and our peace of mind. Staff have also sent regular updates, keeping family informed during these challenging and frightening times.
Mum says her care is very good, the staff look after you really well and nothing is too much trouble. A testament to Mum's happiness.
Thank you Epworth Grange.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for taking the time to give us feedback, and thank you so much for your compliments. I will pass on your kind comments to the staff team.


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Review from M S (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On March 21st I will have resided here for 2 years. I only have a nephew as blood relation who is unable to visit me, apart from twice a year, owing to disability. However, I have been welcomed and very well cared for here and attend all the social activities. My room is clean and comfortable and has
some of my own furniture and photos etc. I have a very clean, well-equiped bathroom. My teacher friends visit me and comment on how well I look and a younger appearance. I benefit from the hairdressing and reflexology and now become mobile!

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Review from Kevan H (Cousin of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an untold number of care providers in the country, some are good and some are not quite as good. I have worked in quite a lot of them over time, and I can honestly say that none of them I have worked in is anywhere as good as Epworth Grange.
It is clean, fresh and very welcoming to visitors.
The residents have their own rooms and really enjoy being there.
Well done.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your kind words; it is always good to hear such lovely comments. I will ensure that your comments are passed onto the team.


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Review from Anthony W (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad spent his last three and a half years at Epworth Grange, until February 2019. During Dad's stay, he was very well cared for and very happy. He enjoyed taking part in the daily activities which were varied and stimulating. As Dad's illness progressed, he needed more assistance which was always
given. The staff were so tender and patient with him. Dad enjoyed being taken to the adjacent Methodist Church on Sunday mornings. The home is always kept clean and fresh. The key things we valued at Epworth Grange were compassion, tenderness, kindness, patience and dignity.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for your very kind words. Your Dad is greatly missed at Epworth Grange as he was always the life and soul of so many of the numerous activities that he loved to take part in. He was such a lovely man and a joy to care for.


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Review from A C (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother appears to be happy and is well looked after. She has recently put on weight which means she is eating well now. She enjoys joining in the many activities and despite her dementia seems to be living well here.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your kind comments. I will ensure that staff read your lovely review.


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Review from Kath E (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for at Epworth Grange for just over two years. She has flourished with the care given. This is all down to the staff and the way they have involved her with various things, meeting her needs. This is peace of mind for me because I live some distance away. When I have visited I have
always found friendliness and a very homely atmosphere. Mum has limited mobility and likes the garden where she can wander safely. Mum tells me what is going on and I feel the residents are extremely lucky to have such a good social life. I am so thankful Mum is in Epworth Grange.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your lovely review; it is a pleasure caring for your Mum. I will pass on your comments to the staff team.


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Review from Margaret E (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is 103 years old with dementia, double incontinence and bedridden. I cannot state how well she has been cared for over the 10 years she has been a resident in Epworth. I live in South Wales. The staff phone me frequently to keep me up to date. The staff are very friendly and caring. I will
be booking a room for myself.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your kind words, it is a pleasure caring for your Mother. I will pass on your kinds words to the staff team.


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Review from Jane H (Niece of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been 100 percent satisfied with the provision provided by the staff at Epworth Grange who give an excellent service.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for the kind comment. I will ensure the staff see your review; it is always good to see how the staff are appreciated. It is a pleasure to care for your Aunty.


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Review from Sharon M (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has exceptional care at Epworth Grange. The staff are compassionate and always responsive to his needs.
They are used to working with people who have enhanced needs due to dementia and they are always patient and supportive to my dad and the whole family.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your kind words. It always pleases staff to receive such lovely comments. It is a pleasure caring for your Dad.


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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Epworth Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Epworth Grange is calculated as follows: ( (135 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 164 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Epworth Grange is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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