Hollybank

211a Bolton Road, Radcliffe, Manchester M26 3GN
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8.1 9 Reviews
  • Hollybank, Manchester
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Care Provided by Hollybank

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie O'Neill (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • car Park attached to building


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Hollybank Reviews (9)

8.1

Hollybank has a Review Score of 8.1 (8.102) out of 10, based on 1 reviews in the last 2 years. Over all time Hollybank has 9 reviews.

Overall Experience

  • 9
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Date Published

9
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0
1
8

Review from Wendy G (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff here enough for their care, warmth, respect and love for their residents. Mum passed away just a few days ago, she had been poorly for a while and had gone downhill quickly. This despite every effort of the staff at Hollybank who worked tirelessly to encourage her to eat, join
in with things, talk to people etc. Mum was treated with love and affection at all times, she viewed many of the members of staff as her friends.
As for the home environment, from my first visit to my last it has always been spotlessly clean and tidy. Mum wasn't really eating well, but the staff tried everything to coax her into eating something, providing a great choice of options and always helpful to her needs.
The deputy manager and his team of senior carers have just been the most wonderful, supportive and kind people I have ever had the pleasure to meet. It saddens me that our time with Hollybank is now coming to an end. Thank you so much for everything you do every day.

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Review from Debra G (Niece of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went to Hollybank for respite for a month in January 2022. The room occupied was absolutely lovely, with an ensuite facility. The home has been fully renovated over the last few years, and it's very very nice and also exceptionally clean. My aunt really enjoyed being there for the month and
is already asking to go back and seeing if she can go there permanently. The staff were very friendly, and under very difficult circumstances with the Covid restrictions, they managed the situation very well. The communication was excellent, and I would not hesitate to recommend Hollybank to anyone else thinking of going into residential care for respite or permanently.

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Review from Melissa B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Hollybank care home.
I have found the care provided excellent and would highly recommend it.

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Review from Lani (Respite Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful building with luxurious gardens. The staff are friendly. Food is good. Always activities on offer. GP is excellent. Place is clean and bright and smells fresh. Plenty of room. They never leave call bells ringing, you actually get some rest. Thank you all.

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Review from Adam S (Grandson of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma is a resident here and I have to say that I am impressed with the care and the facilities. I find the home extremely clean and luxurious, I visit my Grandma every week and found the staff extremely helpful.

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Review from Delia P (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad's in Hollybank care home, the place is lovely and food looks really nice. It gives peace of mind that he is getting high quality of care. I am really pleased with my choice of home.

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Review from Paul W (Son-in-law of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been living at Hollybank for two years now and has been happy there ever since he set foot in the place. He went there after he had a fall at home and he needed constant care. His bedroom there is beautiful and large with an ensuite bathroom.
Since the complete refurbishment,
he spends most of his time in the lounge and loves reading his books in the atrium with a coffee whilst listening to music.
Its comforting knowing that he has the highest quality of care 24/7. There are always activities on a daily basis which he doesn’t always get involved in. The staff are always helpful and cheerful which helps me put my mind at rest.
We are now looking to put my mum in Hollybank and I would recommend the home to anyone.

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Review from Lauren B (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Hollybank for a couple of months now. She was transferred from another home. Once I visited Hollybank, I knew that my mum would be far happier than she was in the previous home. Not only is the quality of care far higher, but the rooms and living room are luxuries.


The main feature

that I knew my mum would like was the massive garden which is beautiful. Every time I visit my mum she has already done something that day, from yoga to bingo. The staff are always smiling when I go in which shows that it's a loving home. This definitely didn't happen with the previous home.

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Review from John O (Son of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hollybank for over a year now and I have to say the care provided has been excellent. Each time I have visited the staff have been helpful, the bedroom is large with an en-suite bathroom. I am extremely happy with service my mum and I have received from Hollybank. They always have
different activities on to keep her entertained and the garden is beautiful, it's like a 5-star hotel.

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Current Review Score: 8.1 (8.102)

Overview of Review Score

The Review Score of 8.1 (8.102) out of 10 for Hollybank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hollybank is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.102 Points relating to the number of positive Reviews for Hollybank is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hollybank

What types of Care is Hollybank registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollybank provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hollybank have?

There are 41 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hollybank?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollybank to the centre of Manchester?

7.2 mile(s) as the crow flies, distance by road may be significantly further.