The Dell

55 Sibley Street, Gorton, Manchester M18 8LN
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9.9 34 Reviews
  • The Dell, Manchester
The Dell residential care home provides personal care to up to 40 residents with care needs to enjoy a comfortable and satisfying day-to-day lifestyle.

Residents benefit from a stunning relaxing garden to enjoy the sunshine when the weather allows for it. The care home is close to local shops and public transport making it convenient for visitors.

Residents are regularly consulted on healthcare needs, with related professionals, such as GPs, involved to make sure care packages are kept up-to-date and appropriate to personal requirements.

All staff are caring, friendly and knowledgeable and build positive and trusting relationships with all residents. Each resident is treated as an individual and their wishes and needs are always looked after.

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Care Provided by The Dell

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amelia Huxtable (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Dell

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £850
  • (these prices are only a guideline, please contact The Dell to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • Private car park.


The Dell Reviews (34)

Total of 34, showing 1-20
9.9

The Dell has a Review Score of 9.9 (9.909) out of 10, based on 15 reviews in the last 2 years. Over all time The Dell has 34 reviews.

Overall Experience

  • 25
  • 6
  • 3
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Date Published

34
4
5
14
20

Review from Doreen C (Sister of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at The Dell enough for their kindness and care. My sister has been in their care for some time now and her three sons have complete peace of mind knowing that she's in very good hands. They visit her regularly and see at first-hand the caring staff. The entertainment is fabulous
and regular, not just now and then.
Thank you.

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Review from C G (Sister of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, lovely staff always happy to help.

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Review from L H (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister call regularly to see our Mum. We always find her clean, warm, and comfortable. Any health issues she has encountered have been dealt with immediately, she enjoys the entertainment and the friendliness of all the staff and the many residents. We are delighted with her care and so
thankful for all that the staff do for her. It comforts us to know that we never have to worry or be concerned about her. Thank you.

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Review from Jordana C (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to the Dell for assessment after a serious stroke and subsequently falling at home. It was a really scary time for us as a family and confusing and frightening for Mum.
Mum has received the best care here. The Manager is fantastic, the staff are wonderful. Everyone works so hard, they're kind,
caring and incredibly supportive.
The home itself is tired and outdated, however, Mum has settled really well and we've decided to allow Mum to stay permanently.
My hope is that the home will be updated, and new shower facilities are desperately needed. In the meantime, we're incredibly grateful to all the staff for looking after Mum and treating her like family.

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Review from Cheryl A (Granddaughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at The Dell since December last year after living independently into her early 90s - she always said she wasn't having carers or going into a care home home as she's always been Little Miss Independent!
Due to a deterioration in health, Nan went into The Dell and loves it! A little
overwhelming to begin with but she soon settled in and The Dell became Home and staff has become family.
From management, seniors, carers, domestics, kitchen staff and the activity queen (hopefully you've all got a mention ) each and every one of them goes above and beyond on a daily basis to make Nan and all residents feel supported and cared for.
Thank You to all at The Dell from the family - you've certainly taken a lot of worry and stress away from us knowing that Nan is cared for and has support and assistance 24 hours a day - we've certainly slept better since Nan joined The Dell Family!

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Review from Rosanna B (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After fracturing her hip, my 97-year-old mother, who also has Alzheimer’s, was taken to The Dell care home. She is very frail and confused. I cried leaving her on the first day and staff at The Dell kept reassuring me that my mum was safe and would be looked after. A couple of days later, they had transformed
her into a happy, laughing lady! She was walking alone, with a zimmer frame, proud to show me her ‘ hotel room’! She loved the music, dancing and other activities. I couldn’t believe it seeing her waving, clapping hands, joining in the banter with staff! I finally feel relaxed going home every day knowing she’s in very safe hands! She loves the attention from staff who treat her as their great granny!
I cannot thank all the staff enough for all their hard work, understanding and professionalism in caring for my mum and for embracing me with their kind words.
Once again, a huge thank you to all the dedicated stall who care, clean and cook!

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Review from Tracey C (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia and was struggling at home so needed a care home. Mum and us as a family were made very welcome with a tray of tea on arrival. The staff were extremely caring and empathetic to our initial anxiety and went above and beyond to help us relax. My first impression was that all
the residents were all very happy and relaxed. The staff on duty were entertaining them with music and dancing. This put me and my sister at ease leaving her there it was obvious the staff really cared and they were warm and loving towards all. My mum has now been there a month the care she is receiving is faultless. The staff are extremely professional, yet relaxed and very approachable. All the staff from the management to all carers and domestic staff equally are amazing. It feels like one big happy family. They have got my mum's trust and she absolutely loves being there. I am beyond happy with her care. Seeing Mum relaxed and happy is priceless. Home from home excellent care home.

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Review from Anne Marie N (Niece of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie has recently been at The Dell for assessment for four weeks, cannot fault the place. She settled quickly, loved the food and was so well looked after by the lovely kind and caring staff.
She unfortunately had to move to a permanent care home, just hope she settles as well there.
Thank you
to all at The Dell.

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Review from Janet W (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family keep in touch with how their nan is doing from my updates but also via the social media page. I don’t use social media but my family shared a comment from the manager who said ‘they have the best residents in the whole wide world’. I would like to say that my mum and her fellow residents have
the best staff in the whole wide world.
All the staff are the truly most amazing people who always go above and beyond for all their residents. I cannot thank them enough for the care they show for Mum.
Thank you.

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Review from Gwendoline S (Niece of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in the home and I'm still visiting, I'm always made welcome. I would recommend The Dell to anyone who was looking for a good care home.

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Review from Rose R (Sister of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this home to anyone. They are so loving, caring and family-orientated.

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Review from A R (Granddaughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, staff are all amazing and have the residents best interest at heart.
They always have fun stuff on in the home and I feel like The Dell have extended my nan's life by a million years. It’s one big family.
They listen, care and are always available for a chat about my nana's care.
Every
one of the staff do this job for the love and you can see it.
The home is always clean and smells fresh.
Keep doing what you’re doing!

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Review from D J (Sister of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in The Dell is exceptional. The atmosphere is that of joy. The staff are positive and caring. My sister's care is second to none. Nothing is too much trouble for them. Visitors are welcomed at any time. My sister can't speak highly enough of the care she receives.

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Review from B D (Friend of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Dell are amazing. They are warm, caring and welcoming taking time with both residents and visitors. They treat people as individuals and adapt to their needs and wants. There are lots of activities and staff recognise that some people need one-to-one support and can adapt activities
to individual preferences.
The building is not the most modern but it is always clean and the individual rooms are decorated to the residents' taste.
My friend was very reluctant to move from her previous home but after a week at The Dell, she asked if she could stay as she felt safe and cared for. She is now much happier and well cared for. The food is good and there is some flexibility with meals.

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Review from Shirley D (Niece of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I came to visit our auntie today and we were made more than welcome by all the staff at The Dell. They had never met us before but we were so happy with the way they made us feel. Our auntie is so happy in the home, this we can see and she loves it there, always having a joke with the
staff. It is like one big happy family at The Dell. I just want to say thank you for looking after our auntie, you've made us so happy.

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Review from A L (Sister of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful and friendly and dealt with all concerns. Communication with staff is excellent and a realistic update on my sister's condition is always given. Regular and small meals are arranged which is ideal for my sister. She feels safe and listened to, especially in relation to her
pain management. I am very satisfied with all aspects of the care given.

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Review from Denise H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home. All the staff are friendly and approachable and really care for all the residents, which is obvious as soon as you walk into the lovely, friendly atmosphere. A lovely place to visit. There’s always something great going on for the residents to enjoy - parties, day trips, and celebrations.
It is extremely clean, and they welcome visitors at any time. Nothing is ever too much trouble at The Dell.

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Review from Glenys B (Niece of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last few years of her life in the care of the staff at The Dell. No family could have asked for more than these wonderful people gave. She loved being with them and they became her extended family. She died peacefully in their tender, loving care and it is difficult to find sufficient
words to express our gratitude to them. This is not the most modern of care homes, but this pales into insignificance when you experience the quality of care provided.

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Review from B G (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now resided in The Dell for 11-months. The Dell is well managed and has benefited from refurbishment in recent months. The staff are friendly, polite, helpful and reassuring to residents and visitors. The food is good, and the standard of cleanliness is excellent. The laundry operates efficiently,
and emergencies are dealt with promptly. Refurbishment of the available outdoor space would benefit residents and staff.

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Review from Jackie C (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Dell residential care home for 8-months or so. I’m happy she has settled in well and made new friends. It’s been tough for her at the start and still is at times, but she still keeps smiling, and that’s with the care support help from all the staff throughout this.


I can’t

thank them enough for what they do. I see the love they give to my mum and to the other residents also, nothing is too much trouble for them. I have great respect for each one of them.
I would certainly recommend this care home.


I am truly grateful.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Dell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Dell is calculated as follows: ( (161 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 175 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dell is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Dell

What types of Care is The Dell registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Dell provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does The Dell have?

There are 40 Single Rooms.

What are the Facilities & Services at The Dell?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Phone Point in own room are some of the Facilities & Services.

How far is The Dell to the centre of Manchester?

3.0 mile(s) as the crow flies, distance by road may be significantly further.