The Dell

55 Sibley Street, Gorton, Manchester M18 8LN
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9.9 34 Reviews
  • The Dell, Manchester
The Dell residential care home provides personal care to up to 40 residents with care needs to enjoy a comfortable and satisfying day-to-day lifestyle.

Residents benefit from a stunning relaxing garden to enjoy the sunshine when the weather allows for it. The care home is close to local shops and public transport making it convenient for visitors.

Residents are regularly consulted on healthcare needs, with related professionals, such as GPs, involved to make sure care packages are kept up-to-date and appropriate to personal requirements.

All staff are caring, friendly and knowledgeable and build positive and trusting relationships with all residents. Each resident is treated as an individual and their wishes and needs are always looked after.

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Care Provided by The Dell

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amelia Huxtable (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Dell

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £850
  • (these prices are only a guideline, please contact The Dell to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • Private car park.


The Dell Reviews (34)

Total of 34, showing 21-34
9.9

The Dell has a Review Score of 9.9 (9.902) out of 10, based on 14 reviews in the last 2 years. Over all time The Dell has 34 reviews.

Overall Experience

  • 25
  • 6
  • 3
  • 0
  • 0

Date Published

34
4
5
14
20

Review from Hayley K (Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dell is a brilliant run care home with excellent loving staff! They always try to do several activities with the residents as well as trying to keep things fun for them while being cared for. Great service, excellent caregivers, love the place; keep up all the good work guys.

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Review from S C (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, agreed to place Mum at The Deel care home due to her needing 24-hour care because of her age (95-years), dementia disability and incapacity. Mum settled in and because of the staff and the care she is getting, she is happy and joining in with activities on a daily basis. She has become
a different person, and we can't praise the staff enough for the care and attention she is receiving. Due to the pandemic, we are unable to review her room etc.

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Review from Charlene R (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Dell for just over a year now. Obviously, it is quite scary for everyone when a family member has to go into a care home, especially during the lockdown, however,
the staff have been amazing, keeping in touch regularly, letting us know how Mum is, sending us photographs. Mum is
very happy, and you can tell she has a good relationship with all of the staff and is extremely well looked after. Now visits are allowed, the staff have been really friendly, helpful and professional and make sure both myself and Mum feel comfortable, but at the same time, following the strict guidelines regarding PPE and social distancing
I would 100% recommend The Dell.

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Review from Debbie D (Niece of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend The Dell care home. My elderly auntie has been a resident since December 2019. All the staff have been brilliant with her, and she has nothing but praise for them all. They all go above and beyond to make her feel happy and cared for. It has been difficult due to the Covid situation,
but have been kept updated with telephone calls, videos and photos. It is very reassuring that all the residents are looked after so well. Also, they try so hard to make sure all residents are entertained. Can't thank them all enough.

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Review from David A (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum turned 90 recently and has been at the Dell for nearly over a year, and what a pleasure to see her in a happy state of mind all due to the care and attention of her " new family " the thought given in the creation of activities has given her such enjoyment. Whilst it would be unfair to name names,
I have to express my deepest gratitude to one lady who has taken the time to WhatsApp me and allow some precious time in speaking and seeing my mum whilst living in Southern Africa. I have no doubt that all residents enjoy the festivities that are arranged on special occasions, Easter, Birthdays, St Valentines and Christmas time and all due to hard work and dedication. So whilst filling the options, I must conclude, despite not having visited The Dell, that all services are excellent given my comments above.

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Review from John W (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that the care that my mother is receiving is second to none. The staff are so nice and attentive, which in these uncertain times is very helpful. Keeping me in touch with my mother through video calls has been brilliant. I can't give them enough credit for the work they do; much appreciated
by me and my brother.

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Review from Sarah F (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Dell for over a year now and the care he has continued to receive has been exceptional. The staff treat him like family, which has been particularly comforting during Covid. Since being there, my father has come to life, he’s happy, enjoys a sing-along with the staff
and gets involved in activities there. I am kept up to date with regular messages and videos from the staff! I am really happy my father’s at The Dell, and despite his dementia, seems very content.

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Review from Terry S (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into The Dell in May 2020, since she has been there not only is she very happy to be there but the family are also very thankful to the staff for the care they give her. The building might not be the most modern but she has everything she needs. The food is very good, think the puddings
are her favourite. Times for all of us at the moment are very difficult but it's nice to know your loved ones are happy, safe and content. I would highly recommend The Dell to anyone who is thinking about a care home. Lastly a special mention for the staff member who goes out of her way to give the family a weekly video chat, which is very special as we cannot get there. The care is 5 stars, thank you.

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Review from Michelle J (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother stayed at The Dell from March 19th till June 19th 2020.
She had never been in care before and we as a family had no choice in where she needed to go because of the Coronavirus pandemic. We were very lucky that The Dell has such kind and friendly staff who made her at home and feel welcome.
She was cared for and looked after very well, in a time when family members could not help or care for her, as well as she required.

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Review from Catherine C (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff are fantastic and do the very best they can. The place is clean and carpets and furniture are updated. My mum feels safe and happy and that is the most important thing to me. I think there needs to be more staff at times and clothes and blankets go missing often, which is frustrating.

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Review from Laura S (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been great with my dad. He actually thinks he is on holiday as he has dementia. My mum goes there every day and the staff are so friendly.


The manager is lovely and very approachable and welcoming and very reassuring with anything you ask her.


We feel better that he is getting the

care he needs and that my mum made the right choice.

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Review from Pauline P (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although it is not the smartest of homes, the staff cannot be faulted at all. Both the care staff and activities staff give 110%. My Mum is now safe, happy and entertained more than I could ever do myself. I am eternally grateful to The Dell and will try and support them as much as I can.

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Review from Janet C (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience the staff are helpful and compassionate, Mum seems well looked after and as a consequence is happy and contented.

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Review from Christina N (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dell is an excellent service for all residents that go there. All of the staff are so friendly. My mum is happy there when I go to see her and I just hope she's like that when I am not there, but her safety is most important, which is The Dell.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for The Dell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for The Dell is calculated as follows: ( (149 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 163 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dell is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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