Pemberton Fold

Pemberton Street, Little Hulton, Manchester M38 9LR
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8.3 30 Reviews
  • Pemberton Fold, Manchester
Pemberton Fold is a warm, welcoming and friendly care home situated in Little Hulton, Salford. It provides residential care for up to 60 older people, including people living with dementia.

The home is divided into different households, each has plenty of space to relax, including spacious lounges, an activities room and hairdressing facilities. Everyone who lives at Pemberton Fold has a large bedroom which can be personalised to individual taste and has its own en-suite facility.

The home also has a number of outdoor garden areas, which makes for a wonderful place to relax with visiting family and friends.

By getting to know the people supported, trained staff deliver the highest standards of person-centred care. Every person living at Pemberton Fold leads a happy, active and fulfilled life, tailored to their individual passions and interests. There is a varied activity programme on offer for all to enjoy, which includes arts and crafts, reminiscence sessions and entertainment.

Pemberton Fold recognises that every individual has unique preferences and requirements and the home takes a personalised approach to care planning, working closely with residents and their families to develop customised care plans that promote independence, dignity, and fulfilment. Each resident has their own assigned key worker who will spend time getting to know each individual and personalising care packages to the preference and wishes of the individual and family member. The dedicated staff undergo regular training and education to stay abreast of the latest developments in healthcare.

Nutritious meals are cooked onsite by the home's own chefs which offer choices and are tailored to resident preferences and to any dietary requirements.

Pemberton Fold are dedicated to providing exceptional care and support to residents, empowering them to live life to the fullest with dignity, respect, and compassion.

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Care Provided by Pemberton Fold

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Hope (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Pemberton Fold

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154
    • Self-Funded Residential Dementia Care from £1,154
    • RESPITE Self-Funded Residential Care from £1,154
    • RESPITE Self-Funded Residential Dementia Care from £1,154

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Pemberton Fold to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available to visitors.


Pemberton Fold Reviews (30)

Total of 30, showing 1-20
8.3

Pemberton Fold has a Review Score of 8.3 (8.250) out of 10, based on 8 reviews in the last 2 years. Over all time Pemberton Fold has 30 reviews.

Overall Experience

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  • 7
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22

Review from L J (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy and relaxed here, despite her dementia.
All the staff know her and make a fuss of her (and me! They all know my name and I get a brew when I visit!) From the reception to the cleaners, the chefs to the caters - all lovely. Like a second family!
All of her medical and personal
needs are more than met. The staff are all lovely, very respectful and have the patience of saints.
The food is good. She had been very poorly in hospital and lost a lot of weight but she soon regained it here.
Her room is nice and the whole place is very clean. The lounge area is a nice space where the residents watch TV together.
There are regular activities, parties and celebrations with both in-house games and films and outdoor singers and entertainers.
A few months ago Mum was in hospital with a chest infection and this time cemented my feelings about Pemberton Fold. Whilst the care was excellent I constantly just wished she was back there, for the TLC they provide.

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Review from V S (Friend of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Needs more staff on each floor.

Reply from Antony Hall, Managing Director at Pemberton Fold

Thank you for taking the time to give me this feedback. We work hard to ensure that all our staffing is mapped to residents' needs. I will certainly look into your comments to assure myself that we are achieving that.


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Review from S S (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, great activities, clean and tidy.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you so much for your kind words. We're thrilled to hear that you've had a positive experience with our staff, activities and the cleanliness of Pemberton Fold. We're committed to providing a welcoming and well-maintained environment and it's great to know that these efforts are making a difference. Your feedback is greatly appreciated and we look forward to continuing to provide excellent care and activities for our residents.


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Review from Paula L (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was happy to see staff, residents and families joining in with a quiz - each day they have activities which are clearly displayed in the resident's room.
People with dementia need this to stimulate their minds rather than just sitting in a chair doing nothing.
The room could do with modernising
a little better, TV was not working and wardrobes were damaged, but the room was clean.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you for sharing your feedback. We're so glad to hear that you noticed the positive atmosphere at Pemberton Fold, with staff, residents and families participating in activities like the quiz. We agree that stimulating activities are important for residents, especially those with dementia and we are pleased to know the displayed schedules in the rooms help keep everyone engaged. We appreciate your comments regarding the room, and we understand the need for some improvements. Rest assured, we are working on modernising the rooms and addressing any issues with furniture or appliances. Thank you again for your valuable feedback and we will continue striving to enhance the experience for all our residents.


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Review from D C (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative is looked after very well. The care teams are very attentive to my relative's needs.
We have had some 'teething problems' but the management have tried to solve these and listened to our concerns.
The home is very clean.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you for your thoughtful review. We're so glad to hear that your relative is well looked after and that our care teams are attentive to their needs. We truly appreciate your understanding regarding any initial challenges and we're grateful for the opportunity to address your concerns. It's wonderful to know that you find the home very clean as well. Your feedback is invaluable and we're committed to continuing to provide the best care possible for your relative. Thank you for your support and trust in our team.


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Review from G B (Brother of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been extremely helpful and pleasant with myself and my brother who spent 9 months here.
Was always clean & tidy when I visited.
Very difficult time as my brother was very poorly towards the end but the staff treated him with dignity he was well looked after.
Can't fault it!

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you so much for your kind feedback! We will share this with the team at the home.


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Review from Stephen H (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean premises, home-cooked hearty meals, and lovely caring staff. My mum couldn't be in a better place a real home from home. Residents seem happy and settled and interact well with the staff. Although Mum was not able to participate due to her mobility there were structured and meaningful activities
planned daily.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you so much for your lovely review - we will share this with the team at the home.


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Review from Denise R (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Pemberton Fold since February. She has Lewy Body dementia and can be quite demanding. However, due to the dedicated care that she receives, she is happy and very settled in her lovely room.
The home is spotless and always smells fresh and clean.
The home provides so much for
the residents to do such as coffee mornings, bingo, visiting singers etc.
The best way I can describe this care home is that the staff really do care for the residents. They are personable and their communications are very good, always giving up-to-date details or any general information on how my mum is doing day to day.
Overall I feel so confident that my mum is in good hands and is receiving the best of care.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you for such a wonderful review. We are so proud of the team there who work incredibly hard. We will pass your feedback to the team.


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Review from Pete O (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pemberton Fold is literally amazing, my mum spent the last three years of her life there, and was absolutely loved and cherished by the amazing team. The team there are passionate about caring and looking after people. Mum was in Pemberton during covid and how the staff coped through such a trying time
was so admirable. Thank you so much, everybody, you'll all get a good seat in Heaven I'm sure of that!

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Review from D W (Sister-in-law of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I didn't have much feedback from my brother-in-law about his stay. I asked him different questions and all he said was "it was alright". But that's the norm for him. I asked about his meals and he couldn't tell me was he had eaten. I felt comfortable leaving him for the first time in
30 years. It was a hard decision. I felt that he was in safe hands with lovely caring staff.

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Review from N G (Wife of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with everything. He is very happy and well looked after, and very pleased with the rest-bite. Thank you.

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Review from B R (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home since January. The staff are lovely, she is looked after well, it's safe, clean and mum loves it. Everyone is friendly and all residents are happy, not just mum.

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Review from Cheryl C (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a lovely place. The staff are excellent. My mum is always happy when I see her.

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Review from Gail R (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Pemberton Fold care home enough. My mum became a resident in May 2021 and immediately settled in. The care she has received has been excellent both from the carers and the managerial staff, with the carers often going over and above their normal duties to ensure my mum is happy and
safe. At the same time, the staff are fully aware of relatives’ feelings and concerns and I am always kept informed of my mum’s health and well-being. The care home is clean and hygienic and the residents have regular activities to stimulate, entertain and to encourage mobility. The warmth and caring nature of this home is evident as soon as you walk in. Everyone working in the home, across all levels of staff, is caring, friendly and approachable and it is evident that providing a safe and happy 'home from home' for their residents is their main priority.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Pemberton Fold

Thank you for taking the time to write a review for the home and your kind comments about our home. It is lovely to hear your mum has settled in and is so happy. I will pass your comments on to all the team.


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Review from S M (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for two weeks on respite. Up to now the staff I have dealt with have been understanding. Because of covid restrictions, I have only dealt with a few including the manager. they have both been understanding, informative, supportive and helpful. Mam says they are all brilliant and look
after her well. We are all very pleased.

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Review from Tracy M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always happy and in good spirit.

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Review from P C (Sister of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only saw the reception area to meet my brother, but the area was clean and presentable.

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Review from E H (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Pemberton Fold is the best care home in this area and in the surrounding areas. I am totally satisfied with the service my mum and family receive. The only drawback is the telephone system which needs updating and possibly employing more staff for the workload.

Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Pemberton Fold

Thank you for taking the time to submit a review and your lovely comments about Pemberton Fold. The telephone does get busy at the moment with families booking visits to see their loved ones, which we hope will be eased soon. We would like to reassure you that the home is fully staffed to meet the needs of the people we support.


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Review from Lesley N (Daughter-in-law of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and supportive. We are happy with her care. We have found the circumstances very difficult but reassured by her excellent care.

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Review from B C (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a couple of stays for respite but is now a permanent resident. Pemberton is a very clean and tidy home. The staff have a very caring attitude towards mum and cannot do enough for her. I have no issues with the care mum receives. I know she is safe and well looked after at all times by the fantastic
staff.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Pemberton Fold is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Pemberton Fold is calculated as follows: ( (52 Excellents x 5) + (23 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 93 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Pemberton Fold is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (0)

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Frequently Asked Questions about Pemberton Fold

What types of Care is Pemberton Fold registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pemberton Fold provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pemberton Fold have?

There are 60 Single Rooms.

What are the Facilities & Services at Pemberton Fold?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pemberton Fold to the centre of Manchester?

7.9 mile(s) as the crow flies, distance by road may be significantly further.