Eachstep Blackley

198 Charlestown Road, Blackley, Manchester M9 7ED
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9.8 46 Reviews
  • Eachstep Blackley, Manchester
EachStep Blackley offers specialist residential and nursing care that is focused on enabling people living with dementia to live happier, more independent lives. The EachStep model is designed to support people living with dementia throughout the journey, from early diagnosis until the end of life. In July 2020 it featured on BBC Panorama 'The Forgotten Frontline', which has been described as powerful, insightful and heartbreaking as it explores the impact of Coronavirus in the care homes during the pandemic.

The home is purpose-built and features five residential and nursing households, each supporting 12 people: Thornlea, Charlestown, The Howells, The Clough and Woodlands. These households have been purpose-designed to promote the independence, safety and wellbeing of people living with dementia, applying the latest innovation and research in dementia care, yet still, feel homely and welcoming.

The home is equipped with specialist lighting and assistive technologies that promote safety and independence, as well as furnishings that are comforting and comfortable for people living with dementia.

To promote full, stimulated lives, EachStep includes facilities such as a library, hair and beauty salon and cinema room.

Within the home, there are two hugely popular free services, 'dementia café' and Eachstep club.

The home has a 'dementia cafe' meets on the 2nd Wednesday every month, 11 am - 1 pm.

Home cooked and nutritious meals are cooked in house by the kitchen team who cater for residents preferences and any dietary requirements.

Staff are highly trained to ensure they provide the best possible quality of care while promoting independence, dignity and fulfilment.

Show Eachstep Blackley on the Map

Care Provided by Eachstep Blackley

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Phillips (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Eachstep Blackley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499
    • Self-Funded Residential Dementia Care from £1,499
    • Self-Funded Nursing Care from £1,499
    • Self-Funded Nursing Dementia Care from £1,499
    • RESPITE Self-Funded Residential Care from £1,499
    • RESPITE Self-Funded Residential Dementia Care from £1,499
    • RESPITE Self-Funded Nursing Care from £1,499
    • RESPITE Self-Funded Nursing Dementia Care from £1,499

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Eachstep Blackley to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on site parking available for visitors.


Eachstep Blackley Reviews (46)

Total of 46, showing 21-40
9.8

Eachstep Blackley has a Review Score of 9.8 (9.829) out of 10, based on 24 reviews in the last 2 years. Over all time Eachstep Blackley has 46 reviews.

Overall Experience

  • 39
  • 6
  • 0
  • 1
  • 0

Date Published

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Review from Mrs Patricia H (Wife of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late husband received was so caring. He was a difficult person regarding personal care but the staff did a great job and were considerate of his "outbursts" towards them. I was with my husband when he passed and the Manager was supporting the family which we needed at that time which we
were grateful for, I would recommend Each Step Blackley for the caring staff.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you for the lovely feedback and I'm so sorry for your loss. We will share your message with the team at the home who i know will greatly appreciate it.


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Review from R S (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved in to Eachstep and he has been made to feel very welcome, as have we. The staff are very nice and been helpful. They don't wear uniforms, so taking us a bit of time to know who's who but we are able to ask. We like the fact that when we visit we can just make ourselves drinks
in the small kitchen and don't have to wait to be asked. Sadly, my father doesn't like to join in activities. This may happen in time.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you for the lovely feedback. We are really pleased that your family has been made to feel welcome! We try to make Eachstep as homely as possible so families are welcome all the time


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Review from K O (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care of my mum over the last twelve months on the Woodland's unit. Keeping myself and my family well informed of my mum's health and well-being.
Kind and supportive towards my dad in helping him, adapt and cope with my mum's Dementia. Well done!

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you for this lovely review, we will ensure it's shared with our team.


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Review from K D (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff in Howells enough for looking after mum. Nothing is too much trouble, she is the happiest we have seen her in ages. She has definitely improved since moving to Each Step last September and has been allowed to keep her independence. Leaving mum to go back home to Australia was
torture, but we felt confident in the care she was receiving and how settled she had become in a short time. The facilities are excellent and very homely, (no sitting around the edge of the room! ) Mum can visit different lounges, the conservatory, the garden and the cinema room when she wants. We receive photos and videos of her joining in the entertainment and even visiting Tesco!
Thank you all.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackley

Many thanks for lovely feedback. We will pass this on to the team at Eachstep Blackley!


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Review from N J (Daughter-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place! My mother-in-law moved in August and we couldn't have hoped to find a better place for her. She is happy, content and settled in straight away. The staff team are very welcoming and attentive.

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Review from J Y (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been cared for at Eachstep Blackley for the last 12-months. Since moving in, she has really settled in and the staff are fantastic. Nothing is too much for them and she’s treated like one of their own and it very much feels like she is part of a family.

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Review from John N (Friend of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am concerned about the arrangements for speaking to residents on the 'phone. Since Eachstep was taken over by Park Homes, the pre-existing in-house telephone system has been removed. There is now no facility to speak to residents directly. This is a significant loss for residents who are bedridden
and have no visitors and, therefore, no contact with the outside world. After a long dialogue with the Park Homes management, the only solution offered is for someone to purchase a mobile phone for the resident or arrange (at their own expense) for a landline to be installed in the resident's room. This is an unworkable solution both from a practical viewpoint and from a financial viewpoint. Park Homes Ltd is an extremely commercially successful company and, in my view, the problem caused by their decision should be rectified by them at their expense. My discussions with staff at the home confirm that they are unhappy with the current arrangement also.

Reply from Phil Benson, Director of Operations at Eachstep Blackley

I’m sincerely sorry that this situation is still ongoing. Upon reviewing the situation at EachStep Blackley with the management team at the home, we are going to be buying a household mobile phone that can be used by the people we support to receive calls from their loved ones in private. This should alleviate the difficulty in supporting your loved one to speak with you on our new phone system while we look on a more permanent solution.
We will ensure the management team at the home contact you to inform you of the telephone number and how to arrange for colleagues to support your loved one with a call if necessary.


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Review from Sue L (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in nursing since October 2020. All the staff are absolutely excellent. The home is a credit to the manager.
My mum is extremely well cared for; she is always spotlessly clean, just like the home.
I can sleep at night knowing my mum is in such an excellent place, and I would highly
recommend this home to anyone that is in need.

Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Eachstep Blackley

Thank you for taking the time to submit a review and for your lovely comments about the home and how well your mum is cared for. I will pass your comments to the home.


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Review from Philomena S (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care for four and a half years, just over three years at Eachstep's thank you all for your care and support for mum and me in what has been the worst time of our lives. Thanks once again for continuing to care when we all have struggled in these terrible times.

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Review from Kerry F (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t wish for my mum to be anywhere better......watching Panorama, the forgotten frontline, on Thursday evening was very emotional, but it also gave me a great deal of comfort to know that my mum was in such a fantastic care home and being cared for by such wonderful dedicated staff. That includes
everyone, from the cleaners, kitchen staff, laundry staff, admin and all care staff. Mum has been a resident on Howells household since January 2018 and although it has been hard to accept that she had to go into care, Eachstep have always been very supportive to myself and my family. The last 5 months have been extremely difficult since the home went into lockdown and we were unable to visit our loved ones, but I knew that Mum was safe and happy and was receiving the best care possible. The staff on Howells did everything they could to keep us in contact with our family with regular communication via FaceTime, videos and photos. I can’t thank everyone enough...just amazing staff!

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Review from Brenda (Friend of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming, clean and has a homely feel to it. My friend tells me about the things that she has been doing and is kept busy. The staff are attentive and very caring. There is a very reasonably priced cafe at the home and we love to spend time there.

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Review from Carol M (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Eachstep in September 2019, and I am extremely happy with the care provided and the notable difference in her since settling into Eachstep. The facilities are excellent, but the real stars are the staff. They are very caring, and I feel confident that they are meeting Mum's needs.
There is a wide range of regular activities, and most of the residents I have seen enjoy taking part; Mum certainly does. This is the third attempt to find a good dementia home for Mum, and I feel like we have hit the jackpot! Highly recommended.

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Review from Joan F (Partner of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and considerate with the residents. The food and environment are just right for their needs. The home is very clean. The rooms are homely and comfortable with everything you need If you have any worries the management and staff are always available to give advice and help.
The activities available are fantastic and tailored to the needs of the residents.

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Review from Janet P (Wife of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, at Eachstep, are very compassionate and caring to all the residents.
They keep the patient's dignity at the forefront of their care.
The food is very good and various choices.
The rooms are comfortable and cosy.

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Review from Mark C (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a full-time resident on Thornlea for 18 months now and though it has been a difficult and emotional change of lifestyle all round, she is settled and safe and is able to wander the unit and lovely secure garden as much as she feels the need to. Her care from all the staff in every area
is genuine and gives us full confidence that Mum has all her needs met. Mum's room is excellent and we couldn't be more pleased that she is with Eachstep.

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Review from Michael C (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a full-time resident at Eachstep for about the last 14 months or so. Although everyone in my family has been through an emotional time we are relieved that at last, she is in a safe, secure place where we are confident the staff support her 100%. Her room is lovely. The food is delicious
and if it was a hotel, I would be happy to stay there.

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Review from Kate S (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff have supported me through these very hard times. They are the most caring.

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Review from Thea C (Granddaughter of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent attitudes, caring staff and good hygiene standards. My grandma is much happier and much more settled at Eachstep than at the last home.

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Review from Kate W (Wife of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died in February 2019 after 7 months of exceptional care in Eachstep care home Manchester. Such devoted care from every member of staff is beyond a mere thank you. My husband was cared for during his dementia state with efficiency, compassion and dignity. This care was extended to me, as
I was an almost daily visitor and the welcome started as I entered reception. The design of the place creates a home type environment, it is non-formal and friendly. I witnessed dedication from Management and Staff and I certainly commend this lovely care home.

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Review from Heather W (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care in Eachstep is excellent. The staff are all very caring, compassionate and dedicated. The care home is very clean and the cafe is an added bonus as it is nice to take our mother for her to mee other residents and their families for a chat, and it is good for family get-togethers. The staff
treat all the residents with warmth, kindness and more importantly dignity. A brilliant home.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Eachstep Blackley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Eachstep Blackley is calculated as follows: ( (238 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 280 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eachstep Blackley is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

We currently have vacancy's available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (4)

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Meet the Team (0)

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