Review from S C (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

The care of my mum was next to none, during the pandemic they kept us informed with regular updates. Always took the time to look after the relatives as well as the residents. During my mum's last days they could not have done enough to help us through that difficult time.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review of Ashgrove House, it is always nice to hear positive feedback and it means a great deal to the team who work extremely hard. Kind regards, Simon.

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Review from Barbara M (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My Dad has now been at Ashgrove for the last two years and is very happy there. During that time he has celebrated his 100th and 101st birthdays. The staff are all very friendly and look after Dad in the most professional and compassionate way and are very very patient. The manager and all the staff

are approachable and keep me informed of Dad's welfare. My family and I are so pleased he is getting the best care and help that he needs and would recommend Ashgrove 100%.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review, I will pass on your feedback to the team. Thank you, Simon.

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Review from H C (Daughter of Resident) published on 9 June 2022
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Overall Experience

All I can say is this nursing home has been absolutely fantastic with our mum. It's always hard at first when you have to make the decision of them needing care you can no longer give, the management and staff made us feel welcome and reassured us our mum would be looked after and I have to say they

weren't wrong. The care she received was absolutely fantastic nothing was ever too much trouble for her or us as a family. The staff was so caring and met all her needs, the management was and are very approachable and communication was next to none, even during the pandemic we were kept up to date with government guidelines. I would without a doubt recommend Ashgrove to any family who are looking for exceptional care and quality for their parents and would say you know and feel assured they are being looked after 100%, thank you to all the staff at Ashgrove for all that you do for each and every resident in your care.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review of Ashgrove House. Your feedback is greatly appreciated by the team. All reviews are fed back to the team and they will be delighted. Thank you, Simon.

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Review from David F (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My Mum has Alzheimer’s and vascular dementia and two months ago she moved into Ashgrove House. It’s a hard decision to make on behalf of a parent but from the first conversation, the management team have been supportive and professional with me and my wife. From the moment Mum arrived at Ashgrove House,

she has been treated with care and respect. In no time she has settled in and it’s clear from talking to the team that they are really getting to know her and understand her needs. Mum is calmer because the Ashgrove team support her in all aspects of her day-to-day life. At the same time, she is more animated because she has company and people to interact with. She loves the food! Every member of the team is friendly and professional, they work very hard but there are always smiles and time for a chat. I am very happy with the care Mum is receiving in Ashgrove House.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your comments, they are very much appreciated and will be passed on to the team. Kind regards.

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Review from D B (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident of Ashgrove House for around 18 months. From the 1st day, she was made to feel welcome and settled in well. The staff were friendly, kind, and very attentive. All her needs were completely met. Nothing was too much trouble. The food was tasty and nutritious. Her room

was cleaned and the communal areas were welcoming, bright and fresh. We definitely had peace of mind knowing she was well looked after in our absence. A huge thanks to all the staff who helped care for her.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review, your comments are very much appreciated and will be passed on to the team. Kind regards.

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Review from Angela A (Daughter-in-law of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

Another lovely visit. Met with a warm welcome from the staff and management at Ashgrove House. They always take time to chat and let us know how my mother-in-law has been and what her day has been like. All the staff and management have been a total lifeline for her and the family, without their kind,

loving care and support my mother-in-law would not be here today. Every member of staff no matter what role they have always make time to chat with her even when her dementia fails her. They make sure she is comfortable and offer her encouragement so that she feels included in all aspects of daily life at Ashgrove House without causing her any anxiety or discomfort. They also respect her space when she feels she needs it. It's so lovely to see and hear her laughing and joking with staff and chatting about the new friends she has made. In her own words:- 'They feed me! Help wash and dress me! Entertain me and given me a nice room! It's a lovely hotel, no wonder it's always booked up!' Totally outstanding care.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for the lovely review, Angela. I will let all the staff know your comments. Thank you.

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Review from Wendy M (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

I cannot praise or recommend Ashgrove and its caring staff highly enough. Like most people, I was extremely apprehensive about my dad needing support but we both knew he could no longer manage at home. Ashgrove was recommended to me by 2 different families independent of each other so I added it to

my list. Of the 9 local homes I researched, Ashgrove is head and shoulders above the others. From the moment I spoke to them they couldn't do enough, nothing is too much trouble, no question or request too silly. I could list the excellent facilities but you can read that online, it's the people that make this so fabulous and such a warm, friendly, caring place. The manager actually cares about both her residents and her staff. Everyone goes over and above, one member of staff, in particular, has been exceptional, she has gone the extra mile on everything. Other members of staff, and others whose names I've not had a chance to learn, have all been amazing. At no point have I thought this is just a day's work for anyone.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Hi Wendy, thank you for your lovely review, I have passed it on to the manager and the team and they are delighted to hear your thoughts. As you know we are here to help and answer any questions and do our utmost to care for our residents. Kind regards, Simon.

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Review from Allison W (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

My dad was looked after extremely well by all the staff at Ashgrove. He stayed there for 9-months; he was happy there. He needs nursing care now, and I have hated taking him out. The rooms are well kept, bright and clean. The food is outstanding. My dad is a very smart man, and all the staff kept this

up for him. Nothing is too much trouble for the manager, who goes out of her way to make my dad as happy as could be under the circumstances. Best care home provider, thank you to you all.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Dear Allison
Thank you for your review, the team and his friends were sad to see him leave. I will pass your comments on to the team.
Kind Regards
Simon

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Review from William B (Son of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience

My Mum was admitted to Ashgrove House in late September 2020; she was 87. She sadly passed away on June 28th, 2021. From the outset the staff were welcoming and accommodating not only to my Mum but also to us as a family, Mum's room was dressed and decorated as she wanted it. (Thanks to a member of

staff in particular and the janitorial team) My Mum found mobile phones difficult so we phoned the home twice a day to chat to her. On each and every call, the staff were pleased to hear from us and gave us an update as to her needs, moods, wants, and medical conditions. The staff are experienced and highly skilled in dealing with the elderly and infirm. Bespoke care is given and given with devoted care. Thanks to all the team including housekeeping and those who looked after Mum (and supported us too).

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review. I will pass your comments on to my team and I know they will be appreciated. Kind regards, Simon.

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Review from Alyson W (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Ashgrove House Care due to her not completing her rehabilitation after breaking her hip in February 2020. Mum contracted Covid-19, not at Ashgrove House Care but while in an NHS rehabilitation. The management and staff at Ashgrove House Care became our extended family and we trusted

them one hundred percent with the care they provided for my mum. Unfortunately, we were unable to visit my mum from when she moved in in April 2020 until June 2020, when the government lifted restrictions slightly but that was in the garden. For the past three months throughout 2021, we have been able to visit my mum in her bedroom, under the government guidelines. The staff have been amazing with my mum and with us, so supportive. They made Christmas and her birthday so special. While mum could, she loved joining in with activities and the singalongs. It has a family vibe to it which my mum was so used to. As a family, we can’t thank them enough for everything they have done for our mum.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your kind words, I will pass this on to the staff. Kind regards, Simon.

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Review from Brittany W (Granddaughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

My Grandma was a resident at Ashgrove House Care from April 2020 until her passing at the end of May 2021. Grandma was moved to Ashgrove House Care from an NHS rehabilitation home and instantly felt at home at Ashgrove House Care, which was a great comfort to me and my family. 2020 was a hard year for

everyone but Ashgrove House Care made it as happy as it could be for us as a family. The staff would always take the time to sit with Grandma when we used to face time her as we were unable to visit her in person. They sent us pictures of her doing activities and on popular holidays such as Easter and Christmas, always made us feel like we were with her. When we are able to go and visit in her room, Mum and I couldn't believe how homely it was and how they had displayed pictures on her drawers that we had given them. They were like an extended family to us and we put our trust in them one hundred and ten percent in taking care of our darling Grandma. The staff were so supportive as Grandma deteriorated and we will be forever grateful.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you, I will pass your words on to the team who do a fantastic job in such difficult times at the moment. Kind Regards, Simon.

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Review from B M (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience

The home is welcoming, friendly and cheerful. The residents are very well looked after, and their individual needs met wherever possible. Visitors are made welcome and visiting times very flexible. The property is easily accessible for visitors and residents and is well maintained. There is a good-sized

car park and a small garden to the rear, which is secure for safeguarding purposes. We have been extremely happy with the care and facilities provided at Ashgrove House.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your kind review, Beverley, I will pass on your feedback to the team, they will appreciate the feedback.
kind regards,
Simon.

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Review from Catherine K (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

Mum has dementia but was fiercely independent. When she suffered a serious fall at home we had no option but to find residential care. The hospital said it was highly unlikely that she would walk again. Last week I saw her 'dance' and sing to 'New York, New York' - Amazing! A result of the treatment

and attention she has received at Ashgrove House! We chose Ashgrove House because safeguarding was good and, because of the stability and excellence of staffing. The staff at Ashgrove House display that they invest in their roles and put the residents at the heart of everything they do. Mum is treated, not just with respect and dignity, but with real warmth, care and time given to meet her needs.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you for your review, it means a lot, especially in such challenging times. The team do a wonderful job and I will be letting them know your observations and thoughts.

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Review from Susan A (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

Before Mum went to Ashgrove we, as a family, tried very hard for several years to keep her at home but found that even with the help of carers it all became too much, especially for my dad, who was her main carer. It was a heartbreaking decision but it quickly became apparent it was the best thing we

could have done - for both her and Dad. Mum received not only excellent professional care but love and patience. In the days before she passed away, their care and love for Mum was evident - they could not have been kinder to us too, making sure we had plenty of tea and a shoulder to cry on. We were at her side until she passed away peacefully.
We cannot express our gratitude to the staff at Ashgrove for taking such great care of Mum.

Reply from Simon Sumner, Director at Ashgrove House Care Ltd

Thank you very much for your kind review, from all the team at Ashgrove House.

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Review from D T (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

My mum has stayed at Ashgrove for two years now. As a family, we are very pleased with the care she has received. The staff are dedicated and hard-working and treat both the family and all residents with supportive respect and care.
We are all very happy with the welcome, atmosphere and the friendly

relationship that has been established.

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Review from J T (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

My 93-year-old mother needed 24hr care after a fall and hospitalisation. From day one she was treated with kindness and respect by staff and the way she was looked after in her final days, after her condition deteriorated, was wonderful. All in all, Mum was in this home for nine months during which

she was treated like a member of the family. We are so grateful to the staff. Family visitors always made to feel welcome.

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Review from Julie C (Granddaughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

I came to visit my nana today for the first time. The care home is really nice, the staff are so accommodating and professional and very caring. In what was a very sad and emotional time for us as a family, the staff bent over backwards to meet our needs. The care, compassion, dignity and respect that

they gave my nana was second to none. Thank you to everyone at Ashgrove House.

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Review from D O (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

Mum is very well looked after. There is always a good number of staff available and they attend to the residents needs straight away. The manager is always available when needed and the office door is never closed. I'#m happy that Mum is cared for and I'm very happy with this home and the staff. One

other thing to note is that Mum has been at Ashgrove for 10 months and I rarely see a member of staff that I don't recognise.

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Review from Gaynor M (Daughter of Resident) published on 6 November 2018
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The staff at Ashgrove House Care have cared for mum for the past three years. The hardest decision you will make for your family member is finding the right care provider. This was my dilemma 3 years ago. The staff at Ashgrove House Care became a part of our family, nothing is too much trouble and

mum was so happy being with them all. They are all professional, compassionate, caring and most of all friendly and approachable. I cannot thank them all enough for the care they all provided.

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Review from Simon T (Son of Resident) published on 3 July 2018
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The home has looked after mum so well, the staff are caring, kind and attentive. Everyone is so supportive and there is a real family vibe.

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