I cannot speak highly enough of the esteem I hold the staff of Avonleigh
Roger P (Son of Resident)
We all as a family were amazed with the care and standards of the home.
Richard H (Grandson of Resident)
My mum also loves her food and she never has any complaints often commenting on the gorgeous cakes.
J S (Daughter of Resident)
Visitor parking is conveniently located at the front of the home.
Avonleigh Gardens has a Review Score of 9.9 (9.916) out of 10, based on 22 reviews in the last 2 years. Over all time Avonleigh Gardens has 95 reviews.
Review from M G (Son of Resident) published on 21 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Avonleigh Gardens
Thank you so much for your lovely review! We are truly delighted to hear that your mum has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference to your mum and your family.
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Review from Harry G (Resident) published on 3 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Avonleigh Gardens
Thank you for your kind words and for taking the time to review Avonleigh Gardens. We are thrilled to hear that you are pleased with the care and support provided by our team. Your feedback means so much to us.
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Review from Eva D (Resident) published on 3 January 2025
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Reply from Jan Hunstone, Regional Manager at Avonleigh Gardens
Thank you for your lovely comments. I am pleased that you feel all your needs are being met by the excellent team of staff within the home.
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Review from Anthony H (Son-in-law of Resident) published on 5 December 2024
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Reply from Abi Warley, Digital Marketing Assistant at Avonleigh Gardens
Thank you so much for your amazing feedback! We are so pleased to hear that the care and support our staff are giving your father-in-law is amazing and that he is treated with respect and dignity. One of our main priorities is ensuring all of our residents are treated equally with a high quality level of care. It means a lot to us that you recommend this home to everyone.
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Review from D P (Friend of Resident) published on 3 December 2024
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Reply from Daisy Edmondson, Marketing Executive at Avonleigh Gardens
Thank you for your kind words and wonderful feedback about Avonleigh Gardens. We are thrilled to hear that you find the home well-maintained, clean and comfortable. It's particularly rewarding to know that our staff's dedication to being attentive has made a positive impression on you. Providing excellent care and facilities for our residents is at the heart of what we do, and your acknowledgement means so much to our team.
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Review from Jayne H (Daughter of Resident) published on 23 October 2024
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Reply from Abi Warley, Digital Marketing Assistant at Avonleigh Gardens
Thank you so much for your review. We're so pleased to hear that your dad is having a positive experience at Avonleigh Gardens. It's amazing to know our team is ensuring your dad feels as safe in his environment as all of our residents.
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Review from John D (Resident) published on 17 October 2024
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Reply from Daisy Edmondson, Marketing Executive at Avonleigh Gardens
Thank you so much for your wonderful review! We're thrilled to hear that your family had such a positive experience at Avonleigh Gardens. Our team is dedicated to providing the highest level of care, kindness and happiness for all our residents. Knowing that you trust us with your loved one means the world to us. We'll continue to make happiness a priority for everyone here.
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Review from C S (Daughter of Resident) published on 26 September 2024
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Reply from Daisy Edmondson, Marketing Executive at Avonleigh Gardens
Thank you for your wonderful review! We're thrilled to hear that Avonleigh was able to provide your mum with the support she needed during her transition home. We appreciate your recommendation and are glad we could make a positive impact.
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Review from C P (Daughter of Resident) published on 29 July 2024
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Reply from Jan Hunstone, Regional Manager at Avonleigh Gardens
Thank you for taking the time to write this very positive review. I am pleased that your mum has settled well into the home and is enjoying her life with us. I have passed your positive comments on to the manager and her team. Thank you once again.
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Review from J C (Grandson of Resident) published on 25 July 2024
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Reply from Jan Hunstone, Regional Manager at Avonleigh Gardens
Thank you for taking the time to write this review. I am pleased to hear that your grandad has settled in well to the home and that the staff are being responsive to his needs. Thank you once again
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Review from Richard H (Grandson of Resident) published on 29 May 2024
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Reply from Jan Hunstone, Regional Manager at Avonleigh Gardens
Thank you for taking the time to write this review. I am pleased that your Nan managed to have a relaxing time away knowing that your Grandad was well taken care of. We hope to see him again in the future for another stay. I have passed your comments on to the manager and her staff team Thank you once again
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Review from Rosalind H (Daughter of Resident) published on 23 May 2024
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Reply from Jan Hunstone, Regional Manager at Avonleigh Gardens
Thank you so much for taking the time to write this amazing review. We also would like to pass on our condolences from the wider Dovehaven family for your sad loss. I am very pleased to hear though that the staff and manager went above and beyond to ease your anxiety and burden at this most difficult time. I have passed on your comments to the manager to share with her staff time. Once again thank you.
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Review from P S (Friend of Resident) published on 3 October 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your extremely kind comments regarding the staff; they always fully appreciate being informed they are doing a great job.
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Review from Roger P (Son of Resident) published on 25 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your extremely kind words regarding the staff at Avonleigh. We will sadly miss your mum, as she was certainly part of our family here.
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Review from W S (Friend of Resident) published on 7 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for taking the time to send your kind comments regarding the staff at Avonleigh, they really do appreciate them. I will ensure these are passed over to them.
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Review from J S (Daughter of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very kind comments, staff will be thrilled. Mum is a pleasure to look after, and each staff member knows that on certain days all she needs is that bit of extra reassurance. Your Mum is part of our Avonleigh Family.
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Review from F B (Granddaughter of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
It is a pleasure looking after Grandma, thank you for giving us the opportunity to do so. I will pass on your kind words to the staff, they will really appreciate them.
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Review from J S (Respite Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you very much for your extremely kind comments regarding our home. We pride ourselves on giving the best possible care to all our residents. It was a pleasure to meet you all and you become part of our family at Avonleigh.
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Review from J B (Daughter of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
The staff will be thrilled with your very kind comments, they always go that extra mile to ensure that they always give the best possible care. We love seeing our residents enjoy additional activities within the home.
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Review from L M (Relative of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for taking the time to send in your kind comments regarding the staff and our services at Avonleigh Gardens. I will ensure that they are passed on to the staff team.
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The Review Score of 9.9 (9.916) out of 10 for Avonleigh Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Avonleigh Gardens is calculated as follows: ( (244 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 263 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avonleigh Gardens is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.
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Job Title: Home Manager at Avonleigh Gardens
Welcome to Avonleigh Gardens, where we are dedicated to creating a warm, supportive and homely environment for our residents.