I cannot speak highly enough of the esteem I hold the staff of Avonleigh
Roger P (Son of Resident)
We all as a family were amazed with the care and standards of the home.
Richard H (Grandson of Resident)
My mum also loves her food and she never has any complaints often commenting on the gorgeous cakes.
J S (Daughter of Resident)
Visitor parking is conveniently located at the front of the home.
Avonleigh Gardens has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years. Over all time Avonleigh Gardens has 97 reviews.
Review from J B (Daughter of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
The staff will be thrilled with your very kind comments, they always go that extra mile to ensure that they always give the best possible care. We love seeing our residents enjoy additional activities within the home.
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Review from L M (Relative of Resident) published on 6 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for taking the time to send in your kind comments regarding the staff and our services at Avonleigh Gardens. I will ensure that they are passed on to the staff team.
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Review from Tracey W (Daughter of Resident) published on 1 September 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind comments, regarding your mum's stay with us at Avonleigh. It was a pleasure to meet you all and we all enjoyed looking after Mum. We will look forward to seeing you all on Mum's next stay.
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Review from Jeffrey P (Son of Resident) published on 3 May 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words regarding all the staff at Avonleigh. It was an absolute pleasure to look after your mum, she was a lovely lady and will be very sadly missed by all. We like to think that all our residents and families are an extension of the Avonleigh family.
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Review from Suzanne C (Daughter of Resident) published on 13 February 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your extremely kind comments on this review. The team will be thrilled with these lovely comments. It is wonderful to see how happy they both are living here together. We all work hard as a team to ensure that we aim to give the best possible care to all our residents. It is our pleasure to care for Mum and Dad here at Avonleigh Gardens.
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Review from Carol M (Daughter of Resident) published on 10 February 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your lovely review and kind comments. I shall pass on your kind words to the team. It is our pleasure to care for Mum here at Avonleigh Gardens.
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Review from Ruth D (Daughter of Resident) published on 6 January 2023
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your lovely comments, I shall pass them on to the team. It is our pleasure to care for Mum here at Avonleigh Gardens.
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Review from Sue T (Daughter of Resident) published on 16 December 2022
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words regarding the care your mother received and for entrusting our team to look after her. It was a pleasure to care for her and she will be fondly remembered by us all at Avonleigh Gardens. I will ensure your comments are shared with all the staff.
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Review from Julian S (Son of Resident) published on 7 December 2022
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words regarding the staff here at Avonleigh. It was a pleasure to look after your Mum.
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Review from H W (Daughter of Resident) published on 27 September 2022
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Reply from Rachel Bowers, Home Manager at Avonleigh Gardens
Thank you for your lovely comments. It was a pleasure to care for Dad here at Avonleigh Gardens. I shall pass your comments on to the team, they will be thrilled. We look forward to caring for Dad again in the future.
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Review from D B (Son of Resident) published on 11 September 2022
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Reply from Rachel Bowers, Home Manager at Avonleigh Gardens
Thank you so much for this lovely review. The staff are caring and dedicated, and this review is a credit to the hard work and compassion they show every day. It is a pleasure for us to care for Dad here at Avonleigh Gardens.
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Review from Janet N (Daughter of Resident) published on 5 July 2022
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Reply from Rachel Bowers, Home Manager at Avonleigh Gardens
Thank you for submitting this review. I shall pass on your lovely comments to the team. We aim to ensure that we offer the best support we can and work with our residents and family members to enhance a sense of well-being. We fully understand that the adjustment period can be difficult, and varies for each individual resident. It is a pleasure to care for Mum here at Avonleigh Gardens.
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Review from Judith H (Daughter of Resident) published on 30 June 2022
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Reply from Rachel Bowers, Home Manager at Avonleigh Gardens
Thank you very much for your extremely kind comments. The staff all do a wonderful job and they will be thrilled with the lovely comments you have expressed. It was our pleasure to care for Dad many years ago and to continue to care for Mum now.
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Review from Vivien S (Resident) published on 28 September 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words; it was a pleasure to look after you whilst you recovered from your operation. We hope you are keeping well.
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Review from Martin E (Son of Resident) published on 1 September 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very kind comments regarding the staff at Avonleigh, we are always very humbled when relatives take the time to express their kind thoughts, especially in these difficult times we all find ourselves in.
We see all our residents as part of our family at Avonleigh, which in turn includes all our relatives. I will ensure your kind comments are passed on to the team.
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Review from E P (Daughter of Resident) published on 4 August 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind comments regarding the staff and our home. I am really proud of all the staff; they have been tremendous throughout, which has been a very difficult time for all.
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Review from Denise (Daughter of Resident) published on 27 July 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for your extremely kind comments about the staff at Avonleigh, we are delighted that your Mum is settled and part of the Avonleigh family. I know that the kitchen staff will liaise with your Mum over her food. Mum as built up an excellent relationship with our Activities Co-ordinator. All the staff have been a credit throughout COVID-19 and I am very proud to work alongside them.
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Review from Vicky F (Granddaughter of Resident) published on 21 July 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for your extremely kind comments regarding the care that your Nan receives. We are so pleased you have been to enjoy garden visits with her. I will share your comments with the staff, they really are appreciative when family members take the time to acknowledge all their hard work and compassion.
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Review from Tracy B (Granddaughter of Resident) published on 1 July 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you so much for your wonderful comments, it is very heart-warming to know that you feel that way. Your grandma as made so many lovely friends and they enjoy each other’s company.
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Review from Cliff H (Husband of Resident) published on 12 June 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you so much for your kind comments. I totally agree with you, all the staff do deserve a medal and so much more. I am proud to be part of this amazing team.
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.9 (9.923) out of 10 for Avonleigh Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Avonleigh Gardens is calculated as follows: ( (268 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 287 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avonleigh Gardens is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
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Job Title: Home Manager at Avonleigh Gardens
Welcome to Avonleigh Gardens, where we are dedicated to creating a warm, supportive and homely environment for our residents.