I cannot speak highly enough of the esteem I hold the staff of Avonleigh
Roger P (Son of Resident)
We all as a family were amazed with the care and standards of the home.
Richard H (Grandson of Resident)
My mum also loves her food and she never has any complaints often commenting on the gorgeous cakes.
J S (Daughter of Resident)
Visitor parking is conveniently located at the front of the home.
Avonleigh Gardens has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years. Over all time Avonleigh Gardens has 97 reviews.
Review from Joanne M (Daughter of Resident) published on 22 May 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
We would all like to thank you for your fantastic comments regarding everyone at Avonleigh. It is very heart-warming to read, especially in what have been uncertain times. The whole team are working above and beyond.
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Review from Emma W (Relative of Resident) published on 21 May 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very kind comments regarding the care your grandad receives; we are all extremely grateful.
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Review from Pamela J (Daughter of Resident) published on 13 May 2020
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Mum enjoys the outstanding food, which is both delicious and nutritious,
During the coronavirus pandemic, I am reassured by the measures that have been put in place to protect residents. The staff are working really hard, in very difficult circumstances to make the residents' experiences as positive as possible. The staff make it very easy for me to speak to my mum on the phone.
Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for your extremely kind comments. We are so pleased that your Mum has settled into her new home. The staff do a wonderful job at ensuring all our residents and families are welcomed to Avonleigh, from day one. The kitchen staff are very involved with the residents in choosing their preferred meals. We are so pleased you have been able to talk to Mum over the phone as this is reassuring for you both.
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Review from Patricia J (Daughter-in-law of Resident) published on 5 May 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very complimentary comments; it was a pleasure to look after such a delightful lady who was full of character, she has certainly been missed. All the staff are a credit to Avonleigh.
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Review from Carol M (Daughter of Resident) published on 1 May 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your extremely kind comments, it is so rewarding to all to read these lovely comments and share them with the staff. I feel such pride to belong to the team at Avonleigh; the staff here always rise to any challenge that is set, they have gone above and beyond throughout these very difficult times. We are all looking forward to our residents seeing their loved ones. We will certainly be celebrating.
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Review from RH (Daughter of Resident) published on 28 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
We are delighted with your very kind review; the staff are extremely good at building bonds with our residents and family members. Our weekly service is a great asset to a lot of our residents, staff and families, along with the importance of good quality food. I will ensure all the staff are made aware of your kind comments. It is reassuring that you have found the daily contact with Dad a comfort.
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Review from Marie H (Daughter of Resident) published on 27 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
All the team at Avonleigh would like to thank you for your kind comments. We are so pleased you are able to use the video calling.
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Review from Kate B (Friend of Resident) published on 23 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very thoughtful and kind comments. All the staff have been overwhelmed by the kind words and gifts we have received from people we don’t even know. They take each day with a brand new smile and work as a team. I feel very privileged to be part of the Avonleigh family.
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Review from Janet G (Daughter of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind comments; the staff have been exceptional in these very difficult times. We are so pleased that you have been able to still see Dad via the video calling. We are all looking forward to all our residents being able to see their loved ones in person.
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Review from Elizabeth H (Daughter of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
We are all very grateful for your lovely comments; the staff have gone above and beyond through this trying time. Hopefully, we will all be back to normal soon.
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Review from Chris W (Son of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Many thanks for your encouraging comments. The staff are only too delighted to ensure that all Mum's needs are being catered for and we look forward to seeing you soon.
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Review from A H (Daughter of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your very kind words regarding the hard work that all the staff are doing. It is comforting to all that they are all being appreciated each day. The kitchen are always looking to improve things on a daily basis. Hopefully, all our families will be enjoying each others company in person very soon.
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Review from Alison R (Niece of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Your Auntie is a remarkable lady; she has come such a long way. We would like to thank you for expressing your gratitude to all our staff.
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Review from Gordon P (Husband of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your outstanding comments; we are very privileged to be entrusted to look after our residents. All the staff believe in making a difference and we will all be delighted when we can welcome back our extended families.
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Review from Lynne M (Daughter-in-law of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind comments for the staff; they will mean so much to them. They are always looking for ways to enhance our residents wellbeing. They are all working each day under difficult times but always with a smile.
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Review from H B (Daughter of Resident) published on 22 April 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your lovely comments; we are so pleased that your Dad feels that our staff are his friends. He is a true gentleman and he puts smiles on our faces with his lovely nature. We hope that you will all be able to visit again really soon.
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Review from Stev R (Son of Resident) published on 30 March 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words. We are all extremely proud to say we work at Avonleigh Gardens and we endeavour to treat all our residents as a family member.
We are pleased to know that you feel confident in the care your Dad is receiving and have peace of mind. All the staff are working as a team, ensuring we maintain our resident's wellbeing at this difficult time.
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Review from Peter H (Son of Resident) published on 24 February 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for expressing your kind thoughts regarding the excellent work that all our staff provide at Avonleigh Gardens. It was a pleasure to meet your Dad and enable him to go back home to his lovely family.
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Review from Jean C (Niece of Resident) published on 18 February 2020
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Reply from Yvonne Reilly-Cooper, Home Manager at Avonleigh Gardens
Thank you for your kind words regarding the care your auntie received. It was a pleasure to look after her and we were delighted to see you and your family again. We all remember your Mum fondly. Thank you for entrusting all the staff at Avonleigh to look after your family. I will ensure the staff are made aware of your kind comments.
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Review from J M (Daughter of Resident) published on 8 July 2019
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Reply from Natalie Ward, Area Support Manager at Avonleigh Gardens
Thank you so much for the review. I do agree that Avonleigh staff truly do care for the residents in the home. When I visit it's like visiting a real ‘home’ and the staff and residents are like one big family. I often go into the activities which are so much fun and the staff are happy to dance around and make the residents laugh. I have also been lucky enough to sample some of the food on my visits and it really is lovely, proper home cooked food made with love. Once again thank you for spending time to write the review and I will ensure that it is shared with all the staff in the home.
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.9 (9.923) out of 10 for Avonleigh Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Avonleigh Gardens is calculated as follows: ( (268 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 287 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avonleigh Gardens is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.
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Job Title: Home Manager at Avonleigh Gardens
Welcome to Avonleigh Gardens, where we are dedicated to creating a warm, supportive and homely environment for our residents.