I cannot speak highly enough of the esteem I hold the staff of Avonleigh
Roger P (Son of Resident)
We all as a family were amazed with the care and standards of the home.
Richard H (Grandson of Resident)
My mum also loves her food and she never has any complaints often commenting on the gorgeous cakes.
J S (Daughter of Resident)
Visitor parking is conveniently located at the front of the home.
Avonleigh Gardens has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years. Over all time Avonleigh Gardens has 97 reviews.
Review from Lorraine A (Daughter of Resident) published on 20 February 2018
Submitted via Website •
Report
Reply from Joanne Kelly, Manager at Avonleigh Gardens
Hi Lorraine,
Thank you for your kind words about Avonleigh Gardens, I will ensure the staff are all aware.
Kind Regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen B (Friend of Resident) published on 26 January 2018
Submitted via Postal Card •
Report
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Hi Eileen,
Thank you for your lovely review and recommendation.
It was our pleasure caring for your dear friend and she is sadly missed by all at Avonleigh.
Kind regards
Joanne and all the team at Avonleigh Gardens.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B Q (Sister of Resident) published on 23 January 2018
Submitted via Postal Card •
Report
The staff are very sensitive to her needs and are willing to oblige her.
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Hi B Q,
Thank you for your lovely review.
I will ensure that your comments are fed back to the staff in the next staff meeting.
Kind regards
Jo
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn F (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card •
Report
What I could not understand was nobody from the home came to her funeral. I had left a message with
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Lynn, Thank you for your fantastic review.
Again I apologise for the non-attendance at your Mum's funeral. I hope our telephone conversation today has helped.
Take Care
Joanne
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer S (Daughter-in-law of Resident) published on 28 September 2017
Submitted via Website •
Report
Her room was comfortable, warm and clean. The staff cared for her personal hygiene and selection of clothes and her appearance. The food was well prepared and adapted to meet her needs. Regular meetings for relations were open to ideas for improving the care. Mother in law enjoyed the weekly worship with the chaplain and the activities provided by entertainment.
During the last weeks of her life, the staff ensured her comfort insisting on support from the GP and community nurses when needed.They put in extra resources for her and staffing to ensure the smooth running of the home whilst caring for our needs as we spent precious time with her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen C (Daughter of Resident) published on 13 June 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John B (Son of Resident) published on 9 May 2017
Submitted via Website •
Report
Reply from Joanne kelly, Home Manager at Avonleigh Gardens
Dear John,
Thank you for your kind comments regarding your Dad's care at Avonleigh Gardens. Your comments are valued and highlights that the level of care we endeavour to provide is being acheived.
Kind Regards
Home Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian W (Relative of Resident) published on 14 March 2017
Submitted via Website •
Report
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Thank you for your valued review. I am delighted that you are happy with the care your relative receives at Avonleigh. I would be more than happy to discuss any areas we could improve on regarding activities planning and /or environment. Kind regards Home Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoff C (Son of Resident) published on 1 July 2016
Submitted via Website •
Report
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Dear Geoff,
Thank you for your recommendation and lovely comments about Avonleigh Gardens. We aim to provide dignity and choice and support our residents in all aspects of daily living. Your recognition that we are achieving this is greatly appreciated.
From All staff at Avonleigh Gardens
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon M (Daughter of Resident) published on 24 June 2016
Submitted via Website •
Report
Reply from Joanne Kelly, Home Manager at Avonleigh Gardens
Dear Sharon
Thank you for your recommendation and lovely comments about Avonleigh Gardens. We aim to provide dignity and choice and support our residents in all aspects of daily living. Your recognition that we are achieving this is greatly appreciated.
Regards
Joanne Kelly
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kath G (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Grandson of Resident) published on 11 May 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna C (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Doreen C (Daughter of Resident) published on 11 May 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caitlin (Granddaughter of Resident) published on 28 April 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue (Daughter of Resident) published on 19 April 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann B (Daughter of Resident) published on 12 February 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.9 (9.923) out of 10 for Avonleigh Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Avonleigh Gardens is calculated as follows: ( (268 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 287 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avonleigh Gardens is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.
Loading
Loading events
Job Title: Home Manager at Avonleigh Gardens
Welcome to Avonleigh Gardens, where we are dedicated to creating a warm, supportive and homely environment for our residents.