Dryclough Manor has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Dryclough Manor has 66 reviews.
Review from Harold H (Husband of Resident) published on 29 November 2024
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Reply from Charlotte Goodwin, Manager at Dryclough Manor
Thank you for taking the time to share such wonderful feedback and we appreciate your kind words about our team. If there is anything further we can do to support you or your family, please don't hesitate to get in touch. Thank you again for your lovely comments.
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Review from J S (Son of Resident) published on 22 April 2024
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Review from Ruth D (Sister of Resident) published on 15 April 2024
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Review from Philip B (Son of Resident) published on 6 November 2023
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Review from Sandra W (Wife of Resident) published on 31 October 2023
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Review from Brenda C (Wife of Resident) published on 20 October 2023
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Review from Caroline J (Sister of Resident) published on 28 September 2023
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Review from M R (Daughter of Resident) published on 15 May 2023
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Review from E B (Granddaughter of Resident) published on 12 April 2023
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Review from J T (Daughter-in-law of Resident) published on 12 April 2023
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Review from Katie M (Granddaughter of Resident) published on 12 April 2023
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Review from C G (Daughter of Resident) published on 28 February 2023
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Review from Rachel T (Daughter of Resident) published on 20 February 2023
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Review from Teresa W (Daughter of Resident) published on 20 February 2023
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Review from Julie C (Daughter of Resident) published on 20 February 2023
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Review from B B (Daughter of Resident) published on 16 February 2023
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Review from Gordon M (Son of Resident) published on 13 February 2023
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Review from Clara J (Granddaughter of Resident) published on 8 February 2023
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Review from F B (Husband of Resident) published on 22 November 2022
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Review from Donna M (Daughter of Resident) published on 1 August 2022
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The Review Score of 10 (9.985) out of 10 for Dryclough Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.985 for Dryclough Manor is calculated as follows: ( (130 Excellents x 5) + (2 Goods x 4) ) ÷ 132 Ratings = 4.985
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dryclough Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jun 2019
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Job Title: Care Manager
Dryclough Manor is run by our super efficient, wonderfully compassionate Care Manager, Charlotte Goodwin. She has a wealth of experience in nursing dementia care as a Duty Manager for several years, holds a Registered Managers’ Award, NVQ5 in management and has recently joined our wonderful team to lead Dryclough Manor in its quest for excellence in all areas. Our outstanding care team are also dedicated and highly qualified; most have completed NVQ levels 2 or 3. We insist on a high standard of care, so our employees are carefully selected, full induction training is provided and continuing professional development is undertaken by each member of staff. Attentive and compassionate carers are available twenty-four hours a day. The high staff-to-resident ratio enables us to provide companionship and stimulation, as well as tending to your physical needs.