I am extremely satisfied and pleased with the overall care my father is receiving
Christine T (Daughter of Resident)
very welcoming, very dedicated professional and very caring to the residents
Alan W (Brother-in-law of Resident)
Nothing is too much to ask for. Staff assistance is excellent
Ronald R (Friend of Resident)
Free limited car parking on site.
Laburnum House Care Centre has a Review Score of 9.8 (9.831) out of 10, based on 43 reviews in the last 2 years. Over all time Laburnum House Care Centre has 97 reviews.
Review from David P (Son of Resident) published on 11 April 2025
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Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind review. We're so pleased to hear that your mother is happy and comfortable. We always strive to provide the very best care, and your feedback means a great deal to our team. Thank you.
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Review from Debra M (Friend of Resident) published on 10 April 2025
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Review from Peter M (Son of Resident) published on 1 April 2025
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Review from Fran F (Daughter-in-law of Resident) published on 31 March 2025
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Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your kind review. We truly appreciate your words and remain committed to providing the highest standard of care.
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Review from L W (Friend of Resident) published on 27 March 2025
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Reply from Alina Popescu, Home Manager at Laburnum House Care Centre
Thank you so much for your kind words! We're delighted to hear that you feel our residents are well cared for and happy. Our team truly values creating a warm and welcoming environment. Your feedback means a lot to us!
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Review from S W (Niece of Resident) published on 24 March 2025
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Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind words. We are dedicated to delivering exceptional care, and we're so pleased to hear that your aunt is comfortable. Knowing that our efforts make a positive difference means the world to our team. Thank you
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Review from Joan T (Daughter of Resident) published on 21 March 2025
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Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you so much for your kind words about our home. We aim to offer exemplary care, and it means the world to hear that reflected in your experience. I'll be sure to pass your feedback on to our wonderful staff!
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Review from S S (Daughter of Resident) published on 20 March 2025
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Review from P W (Husband of Resident) published on 19 March 2025
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Review from J F (Cousin of Resident) published on 28 January 2025
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Review from S H (Daughter-in-law of Resident) published on 24 January 2025
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Review from J N (Daughter-in-law of Resident) published on 23 January 2025
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Review from C L (Great-granddaughter of Resident) published on 16 January 2025
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Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind review. We are truly committed to delivering exceptional care, and it means the world to us to hear that we've made a positive impact. I will be sure to share your lovely review with our team. Thank you.
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Review from Denise C (Daughter of Resident) published on 15 January 2025
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Review from N W (Son of Resident) published on 2 January 2025
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Review from M T (Son of Resident) published on 2 January 2025
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Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you so much for your review. Providing exceptional care is at the heart of everything we do, and we truly value your feedback.
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Review from Paul T (Son of Resident) published on 27 December 2024
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Review from J N (Daughter of Resident) published on 2 December 2024
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Review from Amy H (Granddaughter of Resident) published on 30 October 2024
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Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your wonderful review it's very much appreciated. We are happy you're happy with our service.
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Review from Matthew P (Grandson of Resident) published on 30 October 2024
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Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your review it's very much appreciated. We are happy you're happy with our service.
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The Review Score of 9.8 (9.831) out of 10 for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Laburnum House Care Centre is calculated as follows: ( (439 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 514 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Sep 2023
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Job Title: General Manager
Joined: 2005