I am extremely satisfied and pleased with the overall care my father is receiving
Christine T (Daughter of Resident)
very welcoming, very dedicated professional and very caring to the residents
Alan W (Brother-in-law of Resident)
Nothing is too much to ask for. Staff assistance is excellent
Ronald R (Friend of Resident)
Free limited car parking on site.
Laburnum House Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 38 reviews in the last 2 years. Over all time Laburnum House Care Centre has 91 reviews.
Review from P W (Husband of Resident) published on 19 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Cousin of Resident) published on 28 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter-in-law of Resident) published on 24 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J N (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Great-granddaughter of Resident) published on 16 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind review. We are truly committed to delivering exceptional care, and it means the world to us to hear that we've made a positive impact. I will be sure to share your lovely review with our team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise C (Daughter of Resident) published on 15 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N W (Son of Resident) published on 2 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Son of Resident) published on 2 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you so much for your review. Providing exceptional care is at the heart of everything we do, and we truly value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul T (Son of Resident) published on 27 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J N (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amy H (Granddaughter of Resident) published on 30 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your wonderful review it's very much appreciated. We are happy you're happy with our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Matthew P (Grandson of Resident) published on 30 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your review it's very much appreciated. We are happy you're happy with our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda B (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your wonderful review. I will share this with my team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeanette W (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your wonderful and morale-boosting review, I will share this with my entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tenence W (Resident) published on 18 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
We are happy that you find the home suitable to your care needs. I will share this review to the entire team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeffery S (Son of Resident) published on 18 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your wonderful review of Laburnum House. We're truly delighted to hear that you and your mum have had such a positive experience with us. Our team is dedicated to providing the highest standard of care, and it's heartwarming to know that Mum feels happy and contented here. We noticed your feedback regarding the activities provided, and we appreciate your honest input. We are continuously working to enhance our activities program to better cater to all interests and abilities, and we're committed to making improvements. Our goal is to offer a variety of engaging activities that bring joy and stimulation to our residents every day. If you have any suggestions on activities your mum might enjoy, we'd love to hear them. Your insights are invaluable in helping us create a more enriching environment for everyone at Laburnum House. Warm regards, Edelyn General Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill B (Granddaughter of Resident) published on 20 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your review it's very much appreciated. We are happy you're happy with our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy W (Niece of Resident) published on 18 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your morale uplifting reviews, I will share this with my entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth S (Niece of Resident) published on 18 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for taking the time to give us a very positive review. We always aim to give the best possible care to our residents and rest assured that we will continue to do this to the best of our abilities. I will share these reviews with my entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your review it's very much appreciated. We are happy you're happy with our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.833) out of 10 for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Laburnum House Care Centre is calculated as follows: ( (390 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 454 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Sep 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2005
Edelyn was born and raised in the Philippines and the first industry she worked in was worlds away from care work too. Initially training and working in chemical engineering, Edelyn eventually found work as a production manager before training as an ISO auditor for eleven years.
But it wasn’t until 2004 that she found her true calling, when she decided to begin studying basic nursing in preparation for a move to the UK.
The Bloomcare family was excited to be able to welcome Edelyn in May 2005. The work came naturally to Edelyn and she soon began to climb the management ladder, eventually being chosen to manage the first Bloomcare home that we opened in Greater Manchester: Laburnum House. This was a huge responsibility and one that we felt we could only trust to Edelyn.
With our support, Edelyn has worked through various NVQ qualifications, and her wealth and variety of past experience has gifted her with the ability to communicate effectively with all kinds of people, as well as providing her with an indispensable set of leadership skills. All of these traits are central to the way that she runs Laburnum House. Everything that Edelyn and her staff do is carried out with the single goal of providing her residents with the highest level of bespoke care, with a focus on promoting independence, fostering healthy friendships, and retaining quality of life.
