Laburnum House Care Centre

Laburnum Avenue, Shaw, Oldham OL2 8RS
Submit a Review
9.8 91 Reviews
  • Laburnum House Care Centre, Oldham
Laburnum House is a residential care home located in Shaw, Oldham, that offers exceptional care for both long-term and respite stays.

They understand that every resident has their own personal requirements, which is why they make a point of tailoring the nature of healthcare they provide to meet their individual needs. Laburnum House's support team takes a holistic approach to care, placing just as much emphasis on mental wellbeing as they do physical health.

Laburnum employs a general manager, a deputy manager, senior team leaders, care assistants, chefs and kitchen staff, maintenance and housekeeping – all of whom are at your disposal whenever needed. Each member of staff at Laburnum is carefully screened and hand-picked in line with Bloomcare’s core values.

Feel free to get in touch if you have any questions, or if you’d like to arrange a visit to the home. Laburnum also offers virtual viewings online, just let them know when works best for you and they’d be happy to arrange a guided tour!

Show Laburnum House Care Centre on the Map

Care Provided by Laburnum House Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Edelyn Napa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Laburnum House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £872 – £1,046
    • Self-Funded Residential Dementia Care £917 – £1,100
    • RESPITE Self-Funded Residential Care £1,047 – £1,256
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,320
  • (these prices are only a guideline, please contact Laburnum House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free limited car parking on site.


Laburnum House Care Centre Reviews (91)

Total of 91, showing 41-60
9.8

Laburnum House Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 38 reviews in the last 2 years. Over all time Laburnum House Care Centre has 91 reviews.

Overall Experience

  • 74
  • 15
  • 1
  • 0
  • 1

Date Published

91
17
25
38
53

Review from R D (Partner of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I experienced nothing less than excellence.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you for your kind feedback, we will share this with our fantastic, dedicated team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David F (Nephew of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was moved to Laburnum House following a traumatic and unhappy period at another home. The care and attention of the management and staff have transformed him from depressed and unhappy to confident and a happy person. Many thanks to all concerned.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Laburnum House Care Centre

Thank you, for this great feedback, we are very pleased your uncle is happy in his home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wilson C (Brother of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and very satisfied with the care that my sister is receiving here at Laburnum House.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Laburnum House Care Centre

Thank you for taking time to review and recognise the outstanding care delivered at laburnum house.
We are delighted to hear about your sisters experience, which we know will be reassuring for you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the place and food excellent.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Laburnum House Care Centre

Thank you, for your feedback, the whole team at Laburnum are dedicated to providing an outstanding experience and we are pleased you have reviewed the food also as the kitchen team work very hard to go above and beyond.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart N (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good hone for dad. Great staff. Very clean. Can't comment on the facilities/activities.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your review. We are pleased to hear your positive experience and appreciate your comments. Rest assure that Laburnum House's aim is for the health and welfare of our residents and we will do our best for them. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Sister of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with how my sister has come on she looks os well and we have no complaint about her being there. The staff are so helpful and caring. We will recommend this home to anyone who needs care.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Laburnum House Care Centre

We are delighted your sister has settled well in her home, thank you for your kind feedback, which we will share with the team at Laburnum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine H (Sister-in-law of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent beyond anything. Couldn't ask for a better home for our relation. Would highly recommend it to anyone to come here.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Laburnum House Care Centre

Thank you for your kind feedback, we will share with our team at Laburnum who will be delighted to hear your recommendation and compliments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Niece of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has dementia and was living on her own and her health was deteriorating. She had a fall and after a stay in hospital, she was taken to Laburnum House to recuperate. During this time her health improved and she settled in quite quickly. The care she received was outstanding and this lead to
her staying there permanently. The home is welcoming, the staff are lovely and caring and we are always kept up to date with her progress. She is now a happy lady and loves where she is.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review, it is very much appreciated. The team at Laburnum strive to work to a high standard to ensure your auntie is happy and well cared for and will be very pleased to read your comments. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline M (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum who was aged 90 and a dementia sufferer, was on a two-week respite stay. Unfortunately due to staff being unable (probably due to lack of training or poor management) to spot the signs of dehydration and were delayed in seeking immediate medical help to treat my mum. I would recommend staying
away from this place. Care of dementia sufferers is supposed to be what they claim to specialise in. This is extremely questionable. Hopefully, if they are monitored by Quality Monitoring Officer, this will not happen to another family. Or even better new management put in place who are qualified in providing the care they claim to give.

Reply from Katie Wareing, Head Office at Laburnum House Care Centre

Thank you for taking the time to provide us with valuable feedback, we are sorry that you feel you have had a negative experience with Laburnum House. We strive to provide the best possible care to all of our residents and choose both our management and staff teams based upon our Company Values and experience. All staff are training extensively on a regular basis, seeking further medical advice and support where necessary. We are regularly inspected by the Quality Monitoring Team and Care Quality Commission, taking on board any feedback and suggestions to further improve our service.
We don't have a record of any formal complaints made by yourself directly to our team at Laburnum House. If you would like to discuss this further please do not hesitate to contact us at info@bloomcare.co.uk and we will happily arrange a time to discuss your experience in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela G (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the time we've all had, the BBQ on Friday was the tonic we all needed. Seeing residents with friends and family was heartwarming. My mum really enjoyed singing to a Tom Jones song (remembering every word!) and sharing some ice cream and cake with me! A big thank you to all staff and volunteers
for pulling this event off absolutely spectacularly. Even the weather stayed fine! Can't wait for the next one! Once again, thank you from the bottom of my heart.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review, it is very much appreciated. The team here at Laburnum strive to work to a high standard to ensure your mum is happy and well cared for and will be very pleased to read your comments. Kind Regards, Edelyn


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R E (Friend of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient and caring staff.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Many thanks for your great review, I am glad to here you had a positive experience at Laburnum House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer F (Relative of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a BBQ on 30th July 2021. The event was very well supported and a good time had by all. All the staff worked so hard to make the event the success it was - well done everyone, and a big thank you!

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you for your review. I am very pleased to hear about your positive experience and appreciate your comments about Laburnum. I will pass your comments onto the team, who will be very happy to hear about your wonderful experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy N (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident here for almost 3 years. She was extremely well looked after, the staff always did their best even when, at times, they were short-staffed, especially during COVID.
However, in July was always the time for the Laburnum House BBQ, always a resounding success, even when it rained!
The staff are a happy band of people and are more than helpful even in trying circumstances.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review, it is very much appreciated. The team here at Laburnum House strive to work to a high standard to ensure your mum is happy and well cared for, and will be very pleased to read your comments. Kind Regards Edelyn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie H (Granddaughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into Laburnum in February 2021. I was very apprehensive about this move but Laburnum have been fantastic and exceed all my expectations, which as a nurse, were very high. My grandma has been treated with dignity and respect at all times. She’s got a new lease of life since moving to
Laburnum her mobility has improved and her mental health has greatly improved. Laburnum and all the staff have made every effort to make the best of visiting at a very difficult time. We have just had a fabulous day at the summer BBQ. I cannot be more grateful for the care provided to my grandma over the last few months and the excellent communication from staff to us as a family. Keep up the hard work, well done everyone.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review. The team at Laburnum House are dedicated to the care and happiness of our residents, your recognition of our efforts in caring for your grandma are certainly be appreciated by the whole team. Kind Regards, Edelyn Napa


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn H (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Laburnum House have been caring for my mother since February 2021. Everything about her stay has been first class. The staff are extremely caring and friendly. They ensure we are always fully informed and if my mother is ever not feeling well or they have any concerns they call the doctor
and get it investigated immediately. I would recommend this care home 100%.

Reply from Sophie Gardiner, Group Operations Manager at Laburnum House Care Centre

Thank you for your kind feedback, we will share this with our fantastic dedicated team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B N (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father seems quite at home in Laburnum House. It is early days yet as he has only been here 6 weeks, but signs are very good. The staff are very nice and approachable, which is always a priority and Dad has not shown any regrets about leaving his own home. Easy to book 'time-outs' for Dad but he
likes to be back for his meals!

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you for the lovely review, I am glad to hear that your father has settled in well. The staff at Laburnum House strive to deliver a high standard of service.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Sister-in-law of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. My sister-in-law is very well looked after.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you for this great review, our staff here at Laburnum work hard to look after all our residents to a high standard. Kind Regards, Edelyn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Meryl S (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, without exception, are lovely.
Nothing is too much trouble.
I feel very pleased to have chosen this home.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review, it is very much appreciated.
Kind Regards, Edelyn Napa.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark D (Nephew of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff and carers are very nice, friendly and caring. They are open to chatting about any issues or concerns you might have and treat the residents with care and respect, and also interact with them very well.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about Laburnum House. I will share your comments with the staff. Kind Regards, Edelyn Napa.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan S (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed with the support and care my mum has received since moving into Laburnum House Care Centre in March 2021. It was a big move for her as her as she was living in North Wales prior to this but decided that the time was right to move into residential care. The move was handled tremendously
well by the staff and management. Mum seems to have settled into her new way of life.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Thank you very much for your wonderful review. The team at Laburnum House are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your mum will certainly be appreciated by them.
Kind Regards, Edelyn Napa.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Laburnum House Care Centre is calculated as follows: ( (390 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 454 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Edelyn

Edelyn Napa

Job Title: General Manager

Joined: 2005

Edelyn was born and raised in the Philippines and the first industry she worked in was worlds away from care work too. Initially training and working in chemical engineering, Edelyn eventually found work as a production manager before training as an ISO auditor for eleven years.


But it wasn’t until 2004 that she found her true calling, when she decided to begin studying basic nursing in preparation for a move to the UK.


The Bloomcare family was excited to be able to welcome Edelyn in May 2005. The work came naturally to Edelyn and she soon began to climb the management ladder, eventually being chosen to manage the first Bloomcare home that we opened in Greater Manchester: Laburnum House. This was a huge responsibility and one that we felt we could only trust to Edelyn.


With our support, Edelyn has worked through various NVQ qualifications, and her wealth and variety of past experience has gifted her with the ability to communicate effectively with all kinds of people, as well as providing her with an indispensable set of leadership skills. All of these traits are central to the way that she runs Laburnum House. Everything that Edelyn and her staff do is carried out with the single goal of providing her residents with the highest level of bespoke care, with a focus on promoting independence, fostering healthy friendships, and retaining quality of life.