Laburnum House Care Centre

Laburnum Avenue, Shaw, Oldham OL2 8RS
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9.8 91 Reviews
  • Laburnum House Care Centre, Oldham
Laburnum House is a residential care home located in Shaw, Oldham, that offers exceptional care for both long-term and respite stays.

They understand that every resident has their own personal requirements, which is why they make a point of tailoring the nature of healthcare they provide to meet their individual needs. Laburnum House's support team takes a holistic approach to care, placing just as much emphasis on mental wellbeing as they do physical health.

Laburnum employs a general manager, a deputy manager, senior team leaders, care assistants, chefs and kitchen staff, maintenance and housekeeping – all of whom are at your disposal whenever needed. Each member of staff at Laburnum is carefully screened and hand-picked in line with Bloomcare’s core values.

Feel free to get in touch if you have any questions, or if you’d like to arrange a visit to the home. Laburnum also offers virtual viewings online, just let them know when works best for you and they’d be happy to arrange a guided tour!

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Care Provided by Laburnum House Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Edelyn Napa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Laburnum House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £872 – £1,046
    • Self-Funded Residential Dementia Care £917 – £1,100
    • RESPITE Self-Funded Residential Care £1,047 – £1,256
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,320
  • (these prices are only a guideline, please contact Laburnum House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free limited car parking on site.


Laburnum House Care Centre Reviews (91)

Total of 91, showing 61-80
9.8

Laburnum House Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 38 reviews in the last 2 years. Over all time Laburnum House Care Centre has 91 reviews.

Overall Experience

  • 74
  • 15
  • 1
  • 0
  • 1

Date Published

91
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Review from Jane M (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my mum has been getting. The staff are extremely efficient, friendly, and caring. My brother and I looked at a number of care homes and we are totally pleased that we have picked Laburnum House. Mum is well cared for and getting the support she needs.

Reply from Edelyn Napa, General Manager at Laburnum House Care Centre

Dear Jane,
Your review made our day! Thank you for such a wonderful review and for sharing your experience with the community. Your reviews help to reaffirm our mission, and the reason we do this every day. We are delighted that you, your brother and your mum has had a positive care experience with us. We work really hard to ensure positive experiences and the well being of our service users. We are looking forward to seeing you again on your next visit. I will share this wonderful review with my entire team.


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Review from Beverley H (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had to place my mother into care during the Covid pandemic. I have been very happy with the choice we made. The staff are always very helpful, polite and caring. Mum always looks clean and nicely dressed and has a lovely room with her own belongings. I am looking forward to being able to go inside
the home and getting to know the staff and residents.

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Review from Margaret K (Sister of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old sister entered Laburnum House for respite care after three hospital admissions in a very short time. For some eight months, she has received what I can only describe as exemplary care and attention, bringing her great joy in her autumn years. I would not hesitate to recommend Laburnum
House in every respect.
I feel quite confident that when the covid 19 restrictions are removed life will be even better for the residents when normal activities can be resumed.

Reply from Audrey Tan, Operations Director at Laburnum House Care Centre

Dear Margaret,
Your review made our day! Thank you for leaving us such a wonderful review, and for sharing your experience with us and the community. We are thrilled that your sister has had a positive experience with us; our team will definitely be happy to read what you wrote. Your words reaffirm the hard work and exemplary care they have put in every day. We work really hard to ensure positive experiences and wellbeing for our residents. We are looking forward to be able to have all families visit again when restrictions are removed.


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Review from N W (Son of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, this has been an unusual and very difficult year for any care home. We have had no inside contact with my Mum but the home has done its very best to facilitate our needs for contact. When you can go into the home you can make a much better judgement on the categories below. However, in my
view, the home has worked diligently to continue to provide a caring and safe environment.

Reply from Audrey Tan, Operations Director at Laburnum House Care Centre

Dear N W,
Thank you for taking the time in providing a review and for your compliments which I will pass on to the entire team. I am sure that your words will provide much encouragement and acknowledgement for the care the team are providing.
Kind regards,
Audrey


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Review from Veronica K (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a permanent resident at Laburnum House for 7 months and I know that can no longer live alone. I have been treated with courtesy, kindness and above all dignity since I came here. The staff are ever patient, often in the most difficult circumstances and are ever ready to help. They are the
most cheerful people I have ever met.

Reply from Audrey Tan, Operations Director at Laburnum House Care Centre

Dear Veronica,
Thank you for taking time in providing feedback. I will pass on your compliments to my colleagues at Laburnum.
Best wishes,
Audrey


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Review from Martin R (Husband of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are the best. Always ready to talk. I would say they are the best.

Reply from Haley Shaw, HR Business Partner at Laburnum House Care Centre

Thank you for taking the time to provide feedback about the services provided at Laburnum House. We are so pleased to hear that the management and staff are thought of so highly and are always take the time to talk to you whenever needed. Communication is important during these difficult times. We look forward to welcoming you back when it is safe to do so.


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Review from Ronald C (Husband of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Laburnum House to visit my wife, and having the experience of staying here myself, I have only high regard for the staff for their dedication and personal care we have received together. Keep up the good work.

Reply from Haley Shaw, HR Business Partner at Laburnum House Care Centre

Thank you for taking the time to leave feedback about the services provided at Laburnum House. We are so pleased to hear how dedicated our lovely staff team are in delivering care to yourself and your wife. We will ensure your feedback is passed on to the team.


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Review from I G (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff here at Laburnum House are excellent and really caring. This is a job not everyone would take on and they do not always get the rewards they deserve. Monetary or thanks. I am really grateful for all they do for me. The facilities could do with a little update but otherwise, everything
is fine.

Reply from Haley Shaw, HR Business Partner at Laburnum House Care Centre

Good afternoon,
Thank you for taking the time to provide feedback about the services offered at Laburnum House.
We are so pleased to hear that the staff provide you with excellent levels of care, as a Company we always strive for excellence. We are always looking at ways to improve the environment and will take into consideration your feedback about the facilities provided. We will ensure your lovely feedback is passed to the staff team, they will appreciate this greatly!
Warmest Regards,
Bloomcare Family


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Review from Doreen C (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very safe at this home.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Thank you for taking the time to leave a review about Laburnum House, it really is greatly appreciated.
We are so happy to hear you feel safe living at Laburnum House, your safety is one of our top priorities and we look forward to continuing having you live with us.


We will ensure your feedback is passed to the staff team.


Kindest Regards,
Bloom Care Family


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Review from Veronica K (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for from the day I arrived with dignity and medical care of the highest order. The standards of cleanliness and care are extremely high and the patience of staff and carers and helpers is outstanding. I would not like to leave here again.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Thank you for taking the time to provide feedback about the services we provide at Laburnum House.
We are very pleased to hear that you are cared for with high standards of dignity and respect, our staff team always strive to provide outstanding care. The staff here at Laburnum House pride themselves in providing a clean and safe environment for you to live in and will be happy to hear about the lovely feedback you have provided. We look forward to continuing having you live with us at Laburnum House.


Kindest Regards,
Bloom Care Family


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Review from C S (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum has had has been very good. She says some of the food is not very appetising though. The staff are great and very helpful.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Good afternoon, thank you for taking the time to leave feedback about the services provided at Laburnum House. We are extremely pleased to hear that the care delivered to your mum has been very good and that the staff are all very helpful. We will ensure this is passed on to the team at Laburnum House. We are always looking for ways to improve our quality of care and welcome your feedback about the food. We take this on board and are currently in the process of reviewing our menu's. We look forward to welcoming you back to Laburnum very soon. Stay safe. Warmest Regards, Bloomcare Family.


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Review from C C (Niece of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle always spoke of Laburnum House as 'home' which I think shows just how comfortable he was. He has since passed away. The care he received was second to none. If at any time I needed care I would definitely book myself into Laburnum House.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Thank you for taking the time to provide such a lovely review about the services we provide at Laburnum House.
We always strive to deliver high standards of care and we are delighted to hear that the care your Uncle received was second to none, we will ensure your feedback is passed on to the staff team at the home.
Once again, thank you. Stay safe. Kindest regards, Bloomcare Family.


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Review from Olwyn P (Wife of Resident) published on 16 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband needed professional care, I was really concerned and upset about him going to Laburnum House. I had no need to feel like this as he is being really well looked after. All the staff are very caring and go the extra mile to make sure he is ok. The home is clean and comfortable. The food
must be good as he has put on weight since being there! Although he has dementia, he has a good relationship with the carers, and they always seem to be able to make him laugh. I would recommend this care home.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Good Afternoon,


Thank you for taking the time to leave such lovely feedback about the services provided at Laburnum House.


We are delighted to hear that your husband is being cared for well, particularly that he has gained weight, we will pass this on to our chef.


We are happy to hear also that all of the staff at Laburnum House are very caring and that they go the extra mile to make sure your husband is ok. All of the staff at Bloomcare strive to deliver high standards of care, and I am sure the staff at Laburnum House will appreciate your feedback.


We look forward to welcoming you to Laburnum House again soon.


Take care, stay safe.


Kindest Regards
Bloomcare Family


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Review from L M (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is lovely, always friendly, supportive and helpful with knowledge where possible. When friends I write to asked how Mum is and what goes on, they think it is a very nice home and sounds very good with the activities and all. In general, they like what they see too on the occasion of any visitation
although I personally think a little TLC would be good in regard to the building but it is generally pretty nice, well kept and clean. Overall well done and admired by acquaintances.

Reply from Haley Shaw, Head of HR at Laburnum House Care Centre

Good afternoon,
Thank you for taking the time to leave such lovely feedback about our staff and the services provided at Laburnum House, we will ensure this is passed on to the home.


It is always pleasing for us to hear how friendly, supportive and helpful our staff are and that this is recognised by not only your self but also your friends.


We are always looking at ways of improving our environment and take on board all feedback and suggestions made to further improve our services.


We look forward to welcoming you to Laburnum House again soon.


Stay safe.


Kindest regards,
Bloomcare Family.


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Review from Susan K (Friend of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This residential home is very welcoming with friendly, professional staffing levels. From what I have seen the care is good, together with cleanliness. Residents have a choice of food daily and as I have eaten there personally I can vouch that the food is excellent with freshly cooked ingredients. Activities
are encouraged weekly although some residents cannot participate. Sing-alongs/karaoke encourage residents to engage and even those with dementia can always remember songs from the past.

Reply from Miki Nguyen, HR Team at Laburnum House Care Centre

Dear Susan


Many thanks for leaving us such a wonderful review. We are thrilled to know that you and your loved one enjoyed the service at Laburnum House. Our staff will definitely be proud to read your kind words.
Your positive feedback reaffirms the hard work the team put in every day.
On behalf of Laburnum House and Bloomcare, we wish you and your loved ones all the best.


Yours sincerely,
Miki


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Review from L P (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided ensures that residents are looked after well and are safe. If there is a problem I am contacted and I am kept informed of any follow-up appointments/treatments etc. The current manager is very approachable, willing to listen and act to address concerns. The home is clean. The meals
are good and the staff friendly and helpful.

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Review from Alan W (Brother-in-law of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The security is very strong with the identification of the visitors an essential part of the entry to the care home. On every visit, I have found the care home very clean and the staff very welcoming, very dedicated professional and very caring to the residents whose every need is attended to by the
carers. If I visit on Wednesday I join in the exercises with the lady I visit and those taking part. These exercises seem to meet their needs regarding physical activities, so the home is first class.

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Review from T S (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its a lovely home.

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Review from Christine T (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied and pleased with the overall care my father is receiving. The manager, senior staff and carers are very professional, but more importantly, very caring and patient with the residents. The home is clean and well kept with no obvious adverse odours. The manager is on hand at any
time she is working, and proficient. She also makes herself available and approachable to residents and visitors.

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Review from Jane F (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Laburnum House in Dec 2013. We took her around a number of homes and mum chose Laburnum House. She was happy to stay and made some nice friends, mum loved to walk around and have a chat with the other ladies. Things changed when she had a fall and stopped walking. Mum got all the help
and care she needed from the staff. Sadly mum did not recover, she received good care and was treated with dignity. A big thank you to all who took care of our special lady.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Laburnum House Care Centre is calculated as follows: ( (390 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 454 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Edelyn

Edelyn Napa

Job Title: General Manager

Joined: 2005

Edelyn was born and raised in the Philippines and the first industry she worked in was worlds away from care work too. Initially training and working in chemical engineering, Edelyn eventually found work as a production manager before training as an ISO auditor for eleven years.


But it wasn’t until 2004 that she found her true calling, when she decided to begin studying basic nursing in preparation for a move to the UK.


The Bloomcare family was excited to be able to welcome Edelyn in May 2005. The work came naturally to Edelyn and she soon began to climb the management ladder, eventually being chosen to manage the first Bloomcare home that we opened in Greater Manchester: Laburnum House. This was a huge responsibility and one that we felt we could only trust to Edelyn.


With our support, Edelyn has worked through various NVQ qualifications, and her wealth and variety of past experience has gifted her with the ability to communicate effectively with all kinds of people, as well as providing her with an indispensable set of leadership skills. All of these traits are central to the way that she runs Laburnum House. Everything that Edelyn and her staff do is carried out with the single goal of providing her residents with the highest level of bespoke care, with a focus on promoting independence, fostering healthy friendships, and retaining quality of life.