Review from Yvonne F (Niece of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

My aunt entered Millfield after previously trying another care home on respite care which she didn’t find to her liking. My aunt is very particular and her diet is also. From the start, Millfield staff were very understanding of her dietary requirements and the two head cooks would discuss with her

the day's menu and what they could do to alter it to my aunt's needs. I have found that all the staff I have come into contact with have been lovely and very engaging with the residents and visitors alike.
Initially, the care was for respite with a view to permanent residency and I feel my aunt is very close to making that decision. When she first moved in she was in a room facing the car park and was offered one facing the gardens which is what she originally wanted, however, she now realises that she misses the friends and wants to return. Thank you to the manager for your patience & another member of staff for printing our emails in large font for her to read. Keep up the good work.

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Review from L S (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

Mum moved into Millfield 3 years ago. We have been very happy with the care she has received in that time. Mum doesn't always join in the activities but there are plenty on offer on a daily basis for all to participate in should they so wish. Some sessions that have taken place recently included a visit

from two local choirs. The Saturday visit from the choir I was present at with Mum and noted just how well attended it was. It was a pleasure to watch. They encouraged residents participation at the end of their performance and everyone appeared to have joined in very enthusiastically. It came to light that one of the singers had a parent who was once a resident of Millfield. They have continued to volunteer and share their joy of singing. It certainly brightened up the residents' afternoon! I heard them still chatting about it and complimenting the singers as I was leaving!

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Review from Scott W (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience

My Mum resided at Millfield for 16 months before sadly passing away from vascular dementia in March 2024. She was so happy in her time there and was treated as part of 'The Millfield family'. Every member of staff makes a difference and goes above and beyond. The meals service is second to none with

varying menus daily offering something for everybody. The building is perfectly clean, safe and the rooms are bright and airy. If you are considering Millfield then please don't hesitate as you most certainly will not be disappointed.

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Review from Anne E (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience

Living over 200 miles away from Millfield I am extremely grateful that the staff always offer to help me connect with my mum via a video link. It is so reassuring to me and my family to know that Mum is being cared for in a considerate, supportive and friendly environment not only are the staff helpful

nothing seems too much trouble. As my mum has difficulty in remembering letters and gifts I have sent it is so good to see that mum has received them and is enjoying the gifts and photos of me, her grandchildren and great-grandson. Mum also tells me that the staff or “girls” as she calls them are really lovely, that she couldn’t praise them enough and she has enjoyed the food so much that she has put on weight.
I am hoping to visit again in April (my last visit was in December just after Mum moved to Millfield) and I know that I will be greeted with professionalism and the utmost kindness. Thank you.

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Review from P S (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

My mother went to live at Millfield Care Home in early January 2024. When my wife and I first visited to look to find a place for her we were pleasantly surprised by how warm and homely everything was, we didn't have to make an appointment to go we just turned up and it was really lovely all the staff

were so helpful and all had time to say hello. The residents also looked very happy, which was so important to us. My mother has a beautiful room overlooking the garden and it is always lovely and clean and fresh. She also tells us how good the meals are, So a big thank you to all the staff. It has been such a big weight off our shoulders knowing that she's happy and cared for.

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Review from Kath S (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

My mother had been a resident of Millfield for three years from October 2020. Sadly she passed away in October 2023 at Millfield. She had been discharged from hospital under palliative care about two weeks beforehand. The care she received from the staff was marvellous, they were so kind and caring.

Also the support they gave us as a family whilst we were by her bedside was lovely. There was specialist care from nurses and other outside bodies which was arranged by the team from the home. So my mum passed away peacefully and in no pain. As Mum had been a resident there for three years I can confirm we have been so happy with my mum's care, it is a lovely home, but what makes it special are the staff who go above and beyond, and myself and all our family are so grateful to them all.

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Review from Pat B (Sister of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My sister was warmly welcomed into Millfield Care Home in July 2023. Initially, she was slightly hesitant to adapt to her new home.
Thanks to the wonderful encouragement and support of all the staff she soon settled in.
The change in her was unbelievable she took part in all activities, whilst encouraging

other residents to do the same. Her social life certainly improved thanks to the wonderful staff.
Myself and my family have always been made very welcome by the staff.
Unfortunately, my sister passed away in November 2023. I cannot thank everyone enough for all the care, love and support that they give, not only to my sister but also to myself as well in her final weeks.
In my opinion, Millfield is certainly the best care home in Oldham and I would encourage anyone to consider Millfield to provide care and support for their loved ones.

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Review from A J (Sister-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience

Millfield is the best care home in the Oldham area.
The staff are professional and very friendly.
The resident's rooms are spacious, clean and homely
The food is cooked on the premises and looks amazing.
The residents are entertained daily.
I would absolutely have no problem recommending Millfield

to anyone looking for a home for their loved ones.

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Review from Jessica S (Friend of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience

Care home very clean.
Staff are friendly and welcoming.
Meals are nice.
Lots of activities to do.

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Review from A S (Relative of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

My relative recently celebrated her 100th birthday. Millfield staff were alongside us, during the preparation for this momentous occasion, and on the day. They could not have done more to ensure my relative had a birthday to remember, tailor-making the whole day according to her wishes.
I live a long

way away and so to have the support of Millfield staff, in caring for my loved one, is invaluable. This care and support is in the ordinary and everyday times, as well as on the big occasions, and this is what makes Millfield such a special place.

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Review from Z H (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

I was very impressed when I first visited Millfield at the start of my quest to find a care home for my mother. But at that time, I believed other places on my longlist would be just as good.
How wrong I was!
After a long and tortuous search, I ended up beating a path back to where I’d begun my journey,

and have never once regretted that decision.
I could talk about the nutritious, freshly-cooked food, the schedule of activities, the welcoming and helpful staff, the well-maintained and cheerful surroundings, the strong sense of community, and a host of other things besides.
But what really makes Millfield a winner is the feeling that it is a well-oiled machine, run with calm efficiency, and that the residents are truly cared for.
It was a wrench when Mum lost her independence, but Millfield has more than made up for what she’s had to let go of.
As she often says herself: “I’m happy here”.

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Review from A B (Daughter-in-law of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience

My 93-year-old mum-in-law needed respite care as we were going away she had never been in care before as we as a family had always been able to look after her. All staff were fantastic with her in particular three members of staff. The food was delicious (believe me she would have been a harsh critic)

and her comments coming home were “all of the staff were kindness itself “.

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Review from Rachel P (Niece of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience

My aunt has been a resident at Millfield for almost a year and it is now very much her home. Whilst I don't always have much time to visit it's great to still feel involved with life at Millfield. The home administrator has been a wonderful and most welcome point of contact throughout and every month

sends out their regular monthly magazine "What A Palaver!". This helps keep families and friends informed of the many goings on at Millfield. There's quite a lot happening (an understatement!) and it's lovely to see the photos and info which provide a welcome insight into daily life. Virtual cruises, film nights, visits by pets, and trips out etc! The home administrator also keeps everyone up to speed with invitations to regular family meetings, the minutes are sent out to everyone regardless of whether you attend. Also there are invitations to social events where you are invited to spend time with relatives for Christmas or the Coronation which is a very nice thoughtful touch.

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Review from L S (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience

We recently discovered that our mum's long-lost cousin was also a resident at Millfield, and the staff arranged a get-together between mum, her cousin, her cousin's daughter and me. I had never met them before, but I had a lovely time getting to know them and Mum, who has dementia, managed to remember

some of their mutual family members. The kitchen staff provided us with a lovely high tea, which was such a thoughtful gesture and beautifully presented. This is yet another example of how helpful and accommodating the staff at Millfield are.

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Review from Owen L (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

15 months on from joining, I am still very happy with the home because Mum continues to feel very happy and loved in her surroundings. It is expensive and inflation has hit us hard this year but the staff are wonderful with Mum - friendly, fun and respectful and they bring out the very best in her in

a way I have not seen in a long time. We are kept updated on home events, personal correspondence from the various government agencies involved and staff are more than happy to let Mum use their mobile phones so we can arrange impromptu video calls together and are happy to pop out and buy Mum some outside items as required. Thank you to all the amazing staff at Millfield - you make such a massive difference to the residents and their relatives.

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Review from Alison W (Daughter of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience

Our mum was at Millfield for 5 years. Although we felt instantly at ease, Mum did not. It took time and patience to coax her, but staff persevered and Mum came to love them, especially her key worker. She also adored the music, as well as chatting with staff about her life.
Things were not always perfect

but we learned how to resolve issues - find the right person to ask.
Difficult times arrived, Mum became frailer and the staff went from caring to amazing: they had to make many judgements about Mum's health. On one occasion, the hospital said there was nothing else to be done but Millfield agreed she could return. Everybody rallied round and when we arrived, staff were helping her to eat and stand up. Determination won through and she had another year of life for us all to enjoy.
After her final illness, staff continued to support us and were there to pay their final respects when the cortege left Millfield.
Our final words - a wonderful staff, an amazing home.

Reply from Alison Corley, Home Manager at Millfield

Thank you for taking the time to review Millfield, your feedback is important to us. We are glad your overall experience was a positive one and that you were happy with the care your mum received during her time with us at Millfield. I will ensure your lovely feedback is passed on to our care team. We are always open to discussing anything further with you if you wish to do so at a mutually convenient time.

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Review from Katrina C (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

When it came time for our lovely mum to go into care, there was only one place for her to go. Millfield. It came highly recommended but as soon as we stepped through the door we knew this was going to be her (and our) new home. The sights, sounds and smells showed us that this was like none of the other

places we had visited. The icing on the cake was being shown around by a lovely lady, who put into practice the ethos we wanted to see that the residents come first. Within the first few minutes of Mum arriving we knew that any apprehensions about her future care were misplaced. Mum and her family were treated like lifelong friends. Mum was part of The Millfield family for four years. She was loved by all the staff and cared for like a queen: as were her family and friends. Before, during and after the pandemic the staff’s professionalism shone: through the worst and best times they stood by us. When Mum died we grieved and felt them grieve too. We have made lifelong memories and friends through Millfield.

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Review from Julie A (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

When it came to the difficult decision of finding a suitable care home for our stepdad, we could have chosen a care home either in Lancashire or Cheshire or anywhere in between. However, after visiting Millfield, the decision was simple, dad should remain close to his roots. Millfield is small enough

to be personal to each individual resident. All areas are light and airy. There is a fabulous social and events co-ordintor. Dad spent 14 months with Millfield. Dad quickly settled in at Millfield. He felt secure, especially during the night, knowing that there would be someone 'popping' in to see he was ok. The 'fun' side of his personality came to the fore, something we had not seen for some time. All the staff at Millfield offered dad the care and support he needed with gentle persuasion, kindness and humour. Thank you Millfield. Be proud of who you are and what you achieve. Hurrah!

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Review from Jackie H (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

My mum has recently moved into Millfield. Having struggled with her at home for the past nine months it became apparent that living alone was no longer an option. From the very start when making enquiries, the home administrator was very helpful and empathetic which helped reduce the stress and guilt

which was felt at this difficult time. From the minute we arrived we were made to feel welcome. All the staff have been amazing. Mum has always been a quiet lady and has been encouraged to engage in the many activities they provide which have led to her making new friends. I can now feel at ease knowing she is definitely in the best place being cared for by the most amazing staff.
Thank you to all the staff for your support to Mum and me through these past few weeks.

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Review from Fay T (Granddaughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My Grandad goes to Millfield for respite care. Every time he arrives it is a warm welcome from the friendly staff. The staff go above and beyond to make sure he settles in quickly and is comfortable for his stay. The home is clean and well kept and my Grandad enjoys his meals. The home is flexible with

allowing us to take my Grandad out to his twice-weekly 'Men in Sheds' carpentry workshop, and allowing us to take in our family dogs to see my Grandad - his favourite family members! My Grandad is a home bird and we were worried he would struggle in a home but it has been a success and now he enjoys his regular respite.

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