Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 108 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home is continuing to welcome new residents.

They work to create detailed care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.

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Care Provided by Millfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Phillips-Matthews
  • Admission Criteria
    • Please contact Millfield directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1992

Funding & Fees Guide for Millfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £980
    • Self-Funded Residential Dementia Care from £980
    • RESPITE Self-Funded Residential Care from £980
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Millfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Millfield.


  • Parking

  • Onsite parking is available, including disabled spaces.


Millfield Reviews (108)

Total of 108, showing 81-100
9.9

Millfield has a Review Score of 9.9 (9.922) out of 10, based on 38 reviews in the last 2 years. Over all time Millfield has 108 reviews.

Overall Experience

  • 103
  • 5
  • 0
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  • 0

Date Published

108
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Review from Margaret R (Friend of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Millfield in a very anxious state, but over the months we have seen a steady improvement. She is eating well and has commented that the food is good. She is joining in some activities and this is good considering she is a very private person and very much a loner. We are very
pleased with the atmosphere in Millfield and the way all residents are treated with the utmost respect. Thank you to all the staff.

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Review from Christopher C (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a loved one in care is never an easy choice though Millfield has exceeded all my expectations with their treatment of both mother and the family alike. The home is first class both in terms of cleanliness both more importantly with regards to a caring ethos. They could not have done more to
accommodate and the transition has gone very well. Mum is now looking and feeling so much better a true testament.

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Review from M C (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my life-long friend for the first time on her 80th birthday party. I travelled up from Devon for this occasion. I was very impressed by the care and attention given to the residents. I had lunch with my friend and found the food excellent - superb soup. The staff were so helpful in every
way in preparing the room etc for the party.
We had a wonderful time. On the next day, my friend and I were given permission to use the piano in the dining room. We had a great time.

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Review from Ami Louise (Daughter of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. All aspects of provision are good from the food, to the warm welcome to the care itself. My mother has settled in very quickly and is happy in her home. The activities are given a high priority and are of good quality. I enjoy visiting my mother at Millfield, it feels welcoming
and homely and staff are friendly and responsive.

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Review from Mark S (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My own and Dad's experiences so far have been all positive. My Dad was at a very low ebb on arrival after difficult times in his previous care home. He is now much happier and content thanks to your wonderful staff, who look after him with care and dignity. He appreciates all your help, although sometimes
forgets to show it. A special thanks to his key worker and kitchen staff for looking after us both on many occasions.

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Review from William Keith W (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a care home must at all times have a friendly and approachable staff. This is most important. This is achieved here.


I believe my mother is in good, caring hands.


I particularly like the gardens and summer house.


Well done to all.


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Review from Sandra G (Niece of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle is very happy at Millfield and settled instantly after a long stay in the hospital, then just over a week in another care home. The staff at Millfield are so professional, caring and always smiling. The food which I have tried myself is excellent. There are varied activities daily. We can
visit any time of day and all staff are hospitable, the home is very clean and always tidy. We visited lots of homes before visiting Millfield but as soon as we walked in we knew this was the right place for him. We know the level of care he will receive the best and he is secure and safe in a very homely well decorated fresh smelling caring environment.

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Review from Susan N (Power of Attorney of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since going in on a trial basis to see if a care home environment was suitable, every employee we have spoken with or observed have been nothing short of fantastic, be it from showing care to the residents or answering questions from visitors.

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Review from Deborah H (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very upset and heartbroken when I was told my mum and dad had to go into a care home. Myself and my daughter went to look around about 4 homes but as soon as we walked into Millfield I knew this was the one for my parents. The home is beautiful and the staff and management are amazing. The care
my mum and dad receive is fantastic and when I walk in it's just such a happy environment and the staff are such a good team and like one big happy family. My parents have been in Millfield for a year now and are very settled. Well done Millfield I would recommend to anyone.

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Review from Catherine Y (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Millfield in September. He was very warmly welcomed although it did take him a while to settle himself in. He suffers from dementia and found the transfer from living alone to all the company and constant activities quite difficult to get used to.
However, the staff are outstanding
the home itself I liken to a 4 star hotel. It is spotlessly clean and the food is excellent!!
All the staff and helpers seem to genuinely care for all the residents and their needs. Our family feel Dad being there has enhanced his life and we feel he couldn't be anywhere better.

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Review from Barbara S (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time of entering the home to view, we felt a warmth that confirmed the home was the right place for our Mum to be looked after for the rest of her life. She has lived at Millfield now for 9 months and we are so pleased and happy with the care and attention the whole staff take to look
after her.
The home is modern, bright and very clean and cosy. Mum is well fed, well looked after and I would definitely recommend Millfield to anyone.

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Review from Andrew C (Brother of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff, clean rooms, good food and suitable activities.
Highly recommend!

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Review from Diane F (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Millfield since the end of April and we have been really happy with her care and the kindness of all the staff. It was her 91st Birthday last week and we were thrilled and so was my mum that all the staff made her day very special. We spent the say with her having a lovely lunch all
the staff came with a cake and candles and a present they sang happy birthday to her.
After lunch, they had organised and entertainer which mum and the other residents really enjoyed and so did we.
They all had a sing song and sang happy birthday to her. A perfect day with many thanks to all the staff they were wonderful.

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Review from A H (Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm welcome and given a very pleasant light and clean room. The staff were very friendly, introduced themselves and nothing was too much trouble. My only disappointment was the length of time taken to answer the "buzzer" in my room, on the rare occasions I needed to use it. The bed was
changed weekly but I did not see anyone 'clean' (hoover/dust) my room. Perhaps I was expected to do this myself.

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Review from Morag S (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely happy at Millfield. All the staff are very friendly and cannot do enough for you. There are activities all the time if you wish to join in. The food has improved a lot since she arrived and if she doesn't want what's on the menu they are always happy to find something she prefers.
It is bright and clean and with a good sized room. With all the various living rooms - there is always a room to suit her mood. I would highly recommend it.

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Review from Jilly L (Daughter of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Millfield for about 9 years.
She has never received anything but the absolute best of care. The staff (many of whom have been at Millfield for the duration of my mother's stay) are unbelievably kind and considerate. They have not only cared for my mother with
respect and attention to personal detail but also for me in the times that my mother's ever increasing dementia has been hard to accept. I would certainly now consider some of them to be my friends.
I would not hesitate to recommend this wonderful care home to anyone.

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Review from Ruth H (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been in the care home for 4 months. On initially going in, she would not join in any activities and stayed in her room other than for meals. The staff continued asking and supporting her to join in and she is now a different person, joining in all the activities and enjoying herself. Relatives
have commented that she is much brighter and chattier now than she has been in a long time.
The food is good and fresh and all the staff I have met are happy, chatty and respectful.

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Review from Edna K (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my mother is being well cared for at Millfield. She is treated with respect at all times by staff who are friendly, patient and dedicated to the well-being of their residents. There is always a welcome and friendly greeting for anyone who visits.
The food is praised by all - there is always
a good choice of appetising meals on the menu. The food is well prepared and presented.
Entertainments, outings or activities are part of the schedule which make a welcome change for those able and desiring to participate.
Millfield is a lovely place with a homely atmosphere and it gives my brother and me peace of mind to know that my mother, independent well into her 90s and unwilling to leave her home, is happy, comfortable and contented (her words) there.

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Review from John P (Nephew of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield continues to provide exemplary standards of care. The same high standards I have witnessed for more than 6 years. Without a doubt, my aunt would have gone into a sharp decline without the high degree of formal attention and affection given to her in this care home.

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Review from G H (Sister of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and her husband are receiving excellent care and attention by a friendly staff. Not sure whether this happens - but could all activities be announced at meal times to draw attention to what's on? I know there are notices but p[eople in wheelchairs can't always see them. It's good to have activities
and important to be encouraged to take part.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Millfield is calculated as follows: ( (417 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 447 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millfield is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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