Review from Lindsey M (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience

My mother moved into Royley House at the beginning of July 2024 with a huge amount of fear and trepidation as she grew up in a children's home due to the war. Her experience there meant that all her life she had feared growing old and needing to move into a care home. However, she visited Royley House

and was greatly impressed by the facilities and the lovely welcome from staff that she received. We, as a family, were very nervous as to how she would settle or if she would settle at all. Well, our fears were unfounded as my mum made friends very quickly and was greatly impressed by the calm gentle and caring approach of the staff. She loves all her meals and loves her very smart room with a gorgeous bathroom. She has thrived since arriving and enjoys the activities that the home provides for her. After living alone for five years, she has enjoyed having the company of other residents but knows if she wants peace and quiet, she can go to her room anytime. The staff are excellent and approachable.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

We're thrilled to hear that you and your mother are incredibly pleased with our home! We always try our best to ensure a smooth transition and entry and it sounds like we've made quite an impression.

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Review from Ian H (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience

Mum went for 3 weeks respite and everybody was very supportive especially the manager when mum was refusing to go in. After a few days, Mum said she was very comfortable and seemed to join in with the many activities. Mum's room was really nice and everywhere was kept very clean. Thank you to everyone

at Royley House for making Mum's stay as comfortable and safe as possible.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for sharing your experience, we're glad that your mum had a wonderful time!

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Review from P K (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience

The manager and her team continue to provide first-class service to my mum which hasn’t always been easy with Mum's complications, working together with myself and the family, we continue to try to find solutions to help Mum. A complicated person at a tough time of life, Mum is hard to please but the

team continue to try their very best for her. Thank you to everyone at Royley House for the help this year and to what is to come.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

We're happy we're meeting your expectations for care, we hope you continue to enjoy the service.

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Review from Hazel P (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident since July. Staff are friendly, chatty and always have a smile on their faces. Mum does not have the Health POA and therefore we have no access to the care system/family app, but no matter how frequently we ask about how Mum is doing in certain areas, we are never made to feel

we are a nuisance. The standard of cleanliness is very high and the food always looks and smells delicious. It's great that there is now an activities lady who is superb, and staff also seem to get involved and encourage all residents to take part. It has made such a big difference to everyone. Whilst Mum doesn't always join in, we are so pleased there is someone in place now. Relatives meetings are held from time to time and are a great opportunity to hear from the management team and other relatives. Emphasis at the meetings from management is for feedback to be given - good or bad.

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Review from J H (Wife of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience

My husband came for a two-week respite and I couldn't fault any part of the experience. From first home visit to check home would be suitable, to a member of staff from each department introducing themselves on his first day. He was encouraged to join in but never forced. I would definitely consider

this home for long-term care in the future.

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Review from Jill G (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience

My dad was admitted to Royley House initially for a month's respite after hospital discharge. However, sadly my dad only lived for one week after arriving at Royley House. During just that one week, the whole staff team, manager and deputy manager treated my dad as a family member. They honestly could

not do enough for him to ensure he was as comfortable as possible. Nothing was ever too much trouble for them and always greeted us with smiles and cups of tea and biscuits. We are so sad that Dad did not get to experience this beautiful care home to the full. The lovely rooms, dining rooms and entertainment and the wonderful staff and management team. We will always be eternally grateful for all you did to help Dad. Thank you.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for sharing your experience. We deeply appreciate your kind words and are grateful for the opportunity to care for your dad.

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Review from Lynne C (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

My father always praised all the staff, he said they were all like his family, he said he felt safe. All the staff are very friendly and always greet you with a smile. They will go above and beyond, they certainly go the extra mile.
Food is great - throughout the home, the housekeeping is 5-star.
Well

done Royley we will miss you all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words and for sharing your father's experience at Royley House.

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Review from S S (Son-in-law of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience

Raised safeguarding concerns, now been served notice to leave! No activities, poor security staff very nice but the management is ineffective.
It appears the answer to the safeguarding issues is to move the person at risk somewhere else, surely not the right response.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for reaching out, we’re sorry to hear you’ve had a negative experience at one of our homes. Following a strategy meeting involving yourself, it was determined that the current environment at Royley House may not be the most suitable home for your loved one.

Our decision to serve notice of termination was made after careful consideration involving care professionals. We believe that transitioning your loved one to a nursing home where their needs can be more comprehensively met.

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Review from Iris M (Sister of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience

My sister became a resident in June and took a couple of weeks to settle in and now tells us she likes living there she seems to enjoy the company of other residents and staff who are kind and helpful.
Had her haircut this week and very happy with the stylist.
Food always looks nice and the surroundings

are bright and modern.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're glad you're pleased with the care your sister is receiving!

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Review from Gary B (Great-Nephew of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

Royley House is an outstanding care home. It's beautiful. My aunty was in another care home for 2 months and didn't like it. I showed her pictures of Royley House on my phone and got her transferred. She has a lovely ground-floor room and she told me she cried with happiness when she went to bed on

her first night there, That says it all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're so glad that your auntie is feeling at home here at Royley House!

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Review from Rachel D (Partner of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience

My partner was there in respite care for three weeks in June-July. The staff were all kind and thoughtful. They looked after him very well. He had a lovely ensuite room with his photo on the door. The staff helped him when he wanted to ring me: he has dementia and has never been very good with a mobile

phone. The fact that he was unhappy there was no reflection on the staff: he was living a hallucination for his time there and was very anxious and confused; plus there were residents with very challenging dementia symptoms, and that upset him because he didn't understand. Unfortunately, he lost his hearing aids while he was there, and despite the best efforts of the staff to find them, they didn't reappear.

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Review from Olivia S (Granddaughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

Gran recently had a respite stay here and everything was fantastic from start to finish! The home smells lovely and has very modern decor, even down to the bedding! A very relaxed atmosphere. There was always some form of activity going on and Gran said the food was plentiful. Rooms are spacious, with

spacious bathrooms also. (Just to note it is communal shower however!) Beds are 'rise and recline'! Lovely garden area, with pergola, for residents to sit outside with staff around. Visiting policy is very relaxed and small pets are also allowed to visit, so we could bring the dog into the home! The table was always set and the dining room was lovely! Refreshments were always readily available, with cold juice in the fridge, and staff even came outside to offer melon! All staff were super helpful and made you feel really at ease! It’s the first time we have explored respite care and as first experiences go, we had the best for Gran! Thank you all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely words, we're thrilled that your gran has had an amazing time with us.

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Review from Lorraine D (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

A huge thank you to all the staff at Royley House you are amazing, caring, skilled and wonderful people. I have watched and listened whilst visiting Mum and been in awe of the hard work and care that you put into each day.
We all arrived with my Mum for respite care, we were frightened, upset and exhausted

after Mum had suffered an infection and it became impossible for us to carry on at home. We have always felt welcomed and that Mum has received the best of care. You have supported us as a whole family and been open to our wishes. Staff are friendly and know the residents well, plenty of cheery chattering and personal care goes into every day. Menus are varied and the food is excellent, served and presented to a high standard (Mum put on 4KG in four weeks, Thank you! She is stronger by the day!). Also thank you for all the cups of tea and chats it has helped us all settle in, we had all worried about handing Mum over but you have all understood and helped.
Forever Grateful.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your mum are happy with your experience at our home.

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Review from Uttam D (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

It will always be hard to find a suitable care home for your family members. We are lucky to find Royley House for our father, who has been a resident there for several years. During the lockdown period, they have been very good with keeping us informed of his well-being and the staff regularly video

called to keep the family connected. The house is clean, and all staff and management are very friendly. On many occasions, they have gone the extra mile to adapt to his changing care needs.

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Review from Catherine B (Respite Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience

Royley House was recommended to me for my elderly father for Respite care. On meeting the manager, I was impressed - she is lovely and welcoming and I knew I had come to the right place. We talked about his likes and dislikes, along with his care needs.
Royley House has recently been refurbished and

is really lovely. The rooms are brightly decorated with matching interior colours.
The staff are all very pleasant and welcoming and took an interest in dad, and his care needs were met. He enjoyed his stay at Royley House and I will definitely use them again in the future.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your dad are happy with your experience at our home.

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Review from L J (Granddaughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

My grandad has always had the best care at Royley. The staff are really friendly and he always mentions how nice the food is. We also love how lovely and clean it is, like a hotel. The residents always seem to be treated with dignity also.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your kind words and we hope your grandad continues to enjoy his time at Royley House.

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Review from S H (Daughter-in-law of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law went into Royley House for three weeks of respite. I can't thank the staff enough for the care and compassion they showed towards mum, nothing was too much trouble. They treated her with the utmost respect and dignity which was maintained throughout her stay. The staff and management

were very friendly and nothing was too much trouble. We were made to feel so welcome every time we visited. Very welcoming home 10/10.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your review, we're incredibly proud of the work we put in and we're glad we're meeting the 5-star standard we hope to provide for your Mother-in-law.

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Review from A M (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

From the very first meeting with Management to discuss Respite for my mum, I felt that I had come to the right place. They were genuinely interested in learning about what mum likes and does not like and everything was methodically recorded in great detail into mum's care plan to enable the staff to

look after mum just as she is cared for by me in our home. Royley House is lovely after recent refurbishment and is more like a Hotel than a care home - all the rooms are beautifully decorated with matching interior colour schemes including every bedroom (I was shown several). But a care home is not all about decor etc, but about the actual care provided so we were delighted that all the staff were very pleasant and welcoming. They all took an interest in what mum's care needs were and were keen to get to know mum and all about her and she was treated with the utmost dignity and respect. Since mum stayed there in March 2022, I have rebooked her into their care for respite a further 3 times.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much! We're glad that your Mum has enjoyed her time here!

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Review from N W (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

In the time that my father has been in the home, over the last 2 years, and through the pandemic period, he has been very well cared for. The staff have his health and welfare at the forefront of their minds. As I live some distance away, I telephone to speak with my father, on a weekly basis, and,

without fail, the service and positive response to put me through to him is the same every week. Nothing is too much trouble. I feel that the staff are very much of my, and my father's family now.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely review. We are so happy that you are pleased with the care and facilities here at Royley House. It is an absolute pleasure to be around and care for your dad.

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Review from J P (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

We are very happy with the care given to my aunt. The actual care staff are dedicated to the care they give and are always respectful to all the residents. The food is delicious and served with kindness.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your Aunt are happy with your experience at our home.

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