Royley House Care Home

Lea View, Royton, Oldham OL2 5ED
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9.7 47 Reviews
  • Royley House Care Home, Oldham
Royley House was originally built as a sheltered housing project set close to the centre of Royton. In 2000 it was taken over by Rochcare Ltd and transformed into a two storey residential home for older people. 

Nearby are local amenities such as churches, parks, hospital and shops. Transport links are excellent as main roads and motorways are nearby.
Royley House has a private car park to the front and to the rear has a summer house and well maintained flower beds for residents and their guests to enjoy. Royley House has facilities for those who smoke.

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Care Provided by Royley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Irum Mahmood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Royley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Royley House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Royley House Care Home Reviews (47)

Total of 47, showing 21-40
9.7

Royley House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 28 reviews in the last 2 years. Over all time Royley House Care Home has 47 reviews.

Overall Experience

  • 35
  • 10
  • 1
  • 0
  • 1

Date Published

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Review from J H (Wife of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came for a two-week respite and I couldn't fault any part of the experience. From first home visit to check home would be suitable, to a member of staff from each department introducing themselves on his first day. He was encouraged to join in but never forced. I would definitely consider
this home for long-term care in the future.

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Review from Jill G (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Royley House initially for a month's respite after hospital discharge. However, sadly my dad only lived for one week after arriving at Royley House. During just that one week, the whole staff team, manager and deputy manager treated my dad as a family member. They honestly could
not do enough for him to ensure he was as comfortable as possible. Nothing was ever too much trouble for them and always greeted us with smiles and cups of tea and biscuits. We are so sad that Dad did not get to experience this beautiful care home to the full. The lovely rooms, dining rooms and entertainment and the wonderful staff and management team. We will always be eternally grateful for all you did to help Dad. Thank you.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for sharing your experience. We deeply appreciate your kind words and are grateful for the opportunity to care for your dad.


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Review from Lynne C (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father always praised all the staff, he said they were all like his family, he said he felt safe. All the staff are very friendly and always greet you with a smile. They will go above and beyond, they certainly go the extra mile.
Food is great - throughout the home, the housekeeping is 5-star.
Well
done Royley we will miss you all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words and for sharing your father's experience at Royley House.


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Review from S S (Son-in-law of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Raised safeguarding concerns, now been served notice to leave! No activities, poor security staff very nice but the management is ineffective.
It appears the answer to the safeguarding issues is to move the person at risk somewhere else, surely not the right response.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for reaching out, we’re sorry to hear you’ve had a negative experience at one of our homes. Following a strategy meeting involving yourself, it was determined that the current environment at Royley House may not be the most suitable home for your loved one.


Our decision to serve notice of termination was made after careful consideration involving care professionals. We believe that transitioning your loved one to a nursing home where their needs can be more comprehensively met.


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Review from Iris M (Sister of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister became a resident in June and took a couple of weeks to settle in and now tells us she likes living there she seems to enjoy the company of other residents and staff who are kind and helpful.
Had her haircut this week and very happy with the stylist.
Food always looks nice and the surroundings
are bright and modern.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're glad you're pleased with the care your sister is receiving!


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Review from Gary B (Great-Nephew of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Royley House is an outstanding care home. It's beautiful. My aunty was in another care home for 2 months and didn't like it. I showed her pictures of Royley House on my phone and got her transferred. She has a lovely ground-floor room and she told me she cried with happiness when she went to bed on
her first night there, That says it all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're so glad that your auntie is feeling at home here at Royley House!


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Review from Rachel D (Partner of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was there in respite care for three weeks in June-July. The staff were all kind and thoughtful. They looked after him very well. He had a lovely ensuite room with his photo on the door. The staff helped him when he wanted to ring me: he has dementia and has never been very good with a mobile
phone. The fact that he was unhappy there was no reflection on the staff: he was living a hallucination for his time there and was very anxious and confused; plus there were residents with very challenging dementia symptoms, and that upset him because he didn't understand. Unfortunately, he lost his hearing aids while he was there, and despite the best efforts of the staff to find them, they didn't reappear.

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Review from Olivia S (Granddaughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran recently had a respite stay here and everything was fantastic from start to finish! The home smells lovely and has very modern decor, even down to the bedding! A very relaxed atmosphere. There was always some form of activity going on and Gran said the food was plentiful. Rooms are spacious, with
spacious bathrooms also. (Just to note it is communal shower however!) Beds are 'rise and recline'! Lovely garden area, with pergola, for residents to sit outside with staff around. Visiting policy is very relaxed and small pets are also allowed to visit, so we could bring the dog into the home! The table was always set and the dining room was lovely! Refreshments were always readily available, with cold juice in the fridge, and staff even came outside to offer melon! All staff were super helpful and made you feel really at ease! It’s the first time we have explored respite care and as first experiences go, we had the best for Gran! Thank you all.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely words, we're thrilled that your gran has had an amazing time with us.


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Review from Lorraine D (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at Royley House you are amazing, caring, skilled and wonderful people. I have watched and listened whilst visiting Mum and been in awe of the hard work and care that you put into each day.
We all arrived with my Mum for respite care, we were frightened, upset and exhausted
after Mum had suffered an infection and it became impossible for us to carry on at home. We have always felt welcomed and that Mum has received the best of care. You have supported us as a whole family and been open to our wishes. Staff are friendly and know the residents well, plenty of cheery chattering and personal care goes into every day. Menus are varied and the food is excellent, served and presented to a high standard (Mum put on 4KG in four weeks, Thank you! She is stronger by the day!). Also thank you for all the cups of tea and chats it has helped us all settle in, we had all worried about handing Mum over but you have all understood and helped.
Forever Grateful.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your mum are happy with your experience at our home.


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Review from Uttam D (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It will always be hard to find a suitable care home for your family members. We are lucky to find Royley House for our father, who has been a resident there for several years. During the lockdown period, they have been very good with keeping us informed of his well-being and the staff regularly video
called to keep the family connected. The house is clean, and all staff and management are very friendly. On many occasions, they have gone the extra mile to adapt to his changing care needs.

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Review from Catherine B (Respite Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royley House was recommended to me for my elderly father for Respite care. On meeting the manager, I was impressed - she is lovely and welcoming and I knew I had come to the right place. We talked about his likes and dislikes, along with his care needs.
Royley House has recently been refurbished and
is really lovely. The rooms are brightly decorated with matching interior colours.
The staff are all very pleasant and welcoming and took an interest in dad, and his care needs were met. He enjoyed his stay at Royley House and I will definitely use them again in the future.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your dad are happy with your experience at our home.


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Review from L J (Granddaughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has always had the best care at Royley. The staff are really friendly and he always mentions how nice the food is. We also love how lovely and clean it is, like a hotel. The residents always seem to be treated with dignity also.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your kind words and we hope your grandad continues to enjoy his time at Royley House.


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Review from S H (Daughter-in-law of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into Royley House for three weeks of respite. I can't thank the staff enough for the care and compassion they showed towards mum, nothing was too much trouble. They treated her with the utmost respect and dignity which was maintained throughout her stay. The staff and management
were very friendly and nothing was too much trouble. We were made to feel so welcome every time we visited. Very welcoming home 10/10.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your review, we're incredibly proud of the work we put in and we're glad we're meeting the 5-star standard we hope to provide for your Mother-in-law.


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Review from A M (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting with Management to discuss Respite for my mum, I felt that I had come to the right place. They were genuinely interested in learning about what mum likes and does not like and everything was methodically recorded in great detail into mum's care plan to enable the staff to
look after mum just as she is cared for by me in our home. Royley House is lovely after recent refurbishment and is more like a Hotel than a care home - all the rooms are beautifully decorated with matching interior colour schemes including every bedroom (I was shown several). But a care home is not all about decor etc, but about the actual care provided so we were delighted that all the staff were very pleasant and welcoming. They all took an interest in what mum's care needs were and were keen to get to know mum and all about her and she was treated with the utmost dignity and respect. Since mum stayed there in March 2022, I have rebooked her into their care for respite a further 3 times.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much! We're glad that your Mum has enjoyed her time here!


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Review from N W (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the time that my father has been in the home, over the last 2 years, and through the pandemic period, he has been very well cared for. The staff have his health and welfare at the forefront of their minds. As I live some distance away, I telephone to speak with my father, on a weekly basis, and,
without fail, the service and positive response to put me through to him is the same every week. Nothing is too much trouble. I feel that the staff are very much of my, and my father's family now.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely review. We are so happy that you are pleased with the care and facilities here at Royley House. It is an absolute pleasure to be around and care for your dad.


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Review from J P (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care given to my aunt. The actual care staff are dedicated to the care they give and are always respectful to all the residents. The food is delicious and served with kindness.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your Aunt are happy with your experience at our home.


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Review from J F (Respite Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank the Manager and staff for looking after my mum, for 2 weeks respite. My mum was well cared for happy and clean, and she will be happy to return again. And for me that says it all. Thank you.

Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your review and your kind words.
The team at Royley are thrilled to hear that you and your mum thought our service was 5-stars!


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Review from M U (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In four years mum has been a resident, the care has been adequate. There have been issues but resolved with the care manager.

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Review from Elizabeth J (Respite Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Royley House are great. Nothing is too much trouble. They are kind, caring and always with a smile. I would recommend them to anyone. I was there for seven weeks of respite care and could not fault them at all. The meals were exceptional any hotel would have been proud to serve them.
Excellent.

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Review from B W (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given fantastic care and the staff gave such great support and I was treated with dignity. I would recommend this care home to everybody.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Royley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Royley House Care Home is calculated as follows: ( (262 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 331 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royley House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Gemma Griffiths

Job Title: Manager

Joined: 2017

My name is Gemma and I am the Deputy Manager here at Royley House. I have always had a passion for care since being a young child, I had the opportunity to go along to work with my mum who worked in residential and nursing care throughout my childhood. During my time spent in the homes, I saw the love and care provided by the staff and also gained valuable insights into the intricacies of providing exceptional care. This ignited my passion to enter the care profession. I am driven by the belief that quality care is not just a duty but a calling and I have worked hard to progress in my career which began as a care assistant around 5 years ago. I aim to ensure an outstanding level of care is provided to our residents here at Royley House and is upheld at all times. I look forward to meeting you at Royley House soon!