Stoneleigh House has a Review Score of 1.6 (1.636) out of 10, based on 1 reviews in the last 2 years. Over all time Stoneleigh House has 2 reviews.
Review from Elizabeth N (Daughter of Resident) published on 26 June 2024
Submitted via Website •
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Reply from Julie Hodges, Registered Manager at Stoneleigh House
I am a little disappointed with this review, Stoneleigh has not received any form of official complaint with regards to these matters to be given a chance to rectify any possible issues in the first instance, the name is also not a recognised name to the home as we have a good rapport with all service users and families as this is a part of our role we strive to achieve. There are many professional teams that attend Stoneleigh on a regular basis and we get compliments as a team on regularly around the delivery of care and the caring nature of the team as a whole, There are different options for every meal and sandwiches on offer every evening as another option for those that don't want a warm meal or the other options of meal choices. Our chef holds level 2 certification in healthy eating and food hygiene amongst other certifications in food and is aware of all dietary requirements of the service users. All medications are delivered in accordance with the dispensing labels.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy M (Daughter-in-law of Resident) published on 3 November 2021
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 1.6 (1.636) out of 10 for Stoneleigh House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.6 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.636 for Stoneleigh House is calculated as follows: ( (1 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 11 Ratings = 1.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Stoneleigh House is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 0 Positive Reviews ÷ 6.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Feb 2022
Caring
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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