Parking available at the front of the home
Middleton Hall Care Home has a Review Score of 9.9 (9.907) out of 10, based on 17 reviews in the last 2 years. Over all time Middleton Hall Care Home has 65 reviews.
Review from C L (Daughter of Resident) published on 30 January 2025
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your kind remarks. It's good to know that the staff are valued and appreciated. They go above and beyond their job roles to ensure everyone is happy and content.
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Review from Karen M (Daughter of Resident) published on 28 January 2025
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your review. It is much appreciated to know that the staff efforts are noticed and well received. We strive to make the home as friendly and caring as possible.
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Review from Dawn W (Next of Kin) published on 15 January 2025
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your kind comments. It is much appreciated that the staff are complimented on their care.
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Review from Helen M (Daughter of Resident) published on 14 November 2024
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Review from Dawn G (Friend of Resident) published on 12 November 2024
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Reply from Chris Hayes, Manager at Middleton Hall Care Home
Thank you for your lovely review of our home. We are thrilled to hear how happy you are with Middleton Hall. We pride ourselves on delivering exceptional care and cleanliness and I will share your positive feedback with the team.
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Review from Charlotte H (Daughter of Resident) published on 6 November 2024
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Reply from J.M, Provider at Middleton Hall Care Home
Thank you for your lovely review of our home. We are thrilled to hear how happy you are with Middleton Hall. We pride ourselves on delivering exceptional care and cleanliness and will share your feedback with the team.
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Review from Sue G (Sister of Resident) published on 5 November 2024
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Your views regarding the home are excellent. The staff will appreciate your positive thoughts on their dedication. Thank you for taking the time to complete the review.
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Review from Christine D (Daughter of Resident) published on 5 November 2024
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you for your positive comments. It is so good that you and your Mum are happy with the Care at Middleton Hall.
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Review from Irene R (Daughter of Resident) published on 5 November 2024
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
We are so glad that your Mum has settled well at Middleton Hall. Everyone will be pleased that you have noticed the care and dedication they bring to the residents.
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Review from Carole H (Daughter of Resident) published on 5 November 2024
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you so much for your positive comments. They are greatly appreciated.
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Review from Judith J (Daughter of Resident) published on 4 November 2024
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you so much for a positive review. It is good to know the work that is done in the home is appreciated.
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Review from Peter G (Son of Resident) published on 19 July 2024
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Peter
Reply from Mary Crompton, Admin at Middleton Hall Care Home
It was a pleasure to have known your parents. The joy and laughter they shared with us all. They are sadly missed. They are back together as one "safe in each other's arms".
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Review from Maria K (Niece of Resident) published on 8 December 2023
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your comments, they are greatly appreciated. All our staff give 101% to all our residents, families and professionals who visit Middleton Hall.
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Review from Ann W (Respite Resident) assisted by family/friend published on 2 November 2023
Submitted via Postal Card •
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you for your lovely comments. It's great to know that the staff are appreciated.
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Review from Nicky S (Daughter of Resident) published on 11 September 2023
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you so much for your positive comments. We strive to give all our residents a happy, caring and safe environment.
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Review from Christine L (Daughter of Resident) published on 15 August 2023
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
It's a pleasure to have you as a volunteer and a great asset to our care team. Whether the time be great or small, we and the residents appreciate it.
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Review from Derek H (Brother of Resident) published on 26 July 2023
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you so much for your comments. The staff and management appreciate that their dedication is noticed by others.
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Review from J H (Daughter of Resident) published on 24 January 2023
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Review from Lillian G (Daughter of Resident) published on 19 January 2023
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your positive views on Middleton Hall. Your Mum was a part of our small community. Hopefully, she knew how much we cherished her.
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Review from P W (Resident) published on 16 January 2023
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The Review Score of 9.9 (9.907) out of 10 for Middleton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Middleton Hall Care Home is calculated as follows: ( (187 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Hall Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2018
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