Parking available at the front of the home
Middleton Hall Care Home has a Review Score of 9.9 (9.907) out of 10, based on 17 reviews in the last 2 years. Over all time Middleton Hall Care Home has 65 reviews.
Review from Wendy R (Daughter of Resident) published on 22 September 2022
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you very much for your positive comments. We do strive to make our home welcoming, pleasant to live in and most of all a happy and caring environment. It is their home and anything we can do to make their quality of life better we endeavour to do.
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Review from J G (Daughter of Resident) published on 21 June 2022
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Review from Jasmin W (Granddaughter of Resident) published on 20 June 2022
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Reply from Jamil Mohammed, Owner at Middleton Hall Care Home
Thanks for your beautfully kind words. The team would really appreciate it. They are happy, zany wacky bunch and will always go the extra mile for whomever stays at Middleton Hall.
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Review from Pauline J (Daughter of Resident) published on 13 June 2022
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Reply from J.M, Provider at Middleton Hall Care Home
Many thanks for your kind words, all I can say is we love your mum and we will do everything we can for her.
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Review from Howard R (Son-in-law of Resident) published on 13 June 2022
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Reply from J.M, Provider at Middleton Hall Care Home
Thanks for your kind words, I am glad she decided to stay with us and be part of the Middleton Hall family.
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Review from David M (Son of Resident) published on 13 June 2022
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Reply from J.M, Provider at Middleton Hall Care Home
Thank you for your inspiring words about the staff. They will appreciate them.
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Review from George M (Son of Resident) published on 10 June 2022
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Reply from J.M, Provider at Middleton Hall Care Home
Thank you for your kind words, really appreciate the feedback. We will always endeavour to give 100% and act in the best interest of our residents.
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Review from Jeremy N (Nephew of Resident) published on 7 June 2022
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Reply from Mary Crompton, Admin at Middleton Hall Care Home
Thank you for your inspiring words about the staff. They will appreciate them. It was great knowing your uncle he was a fine man. He will be sadly missed.
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Review from S H (Daughter of Resident) published on 25 February 2022
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Review from Elizabeth W (Niece of Resident) published on 23 February 2022
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Review from Sian M (Daughter of Resident) published on 17 November 2021
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Review from Mike M (Grandson of Resident) published on 9 October 2021
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Review from Amanda C (Daughter of Resident) published on 14 June 2021
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Review from J W (Son of Resident) published on 9 March 2021
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Review from Gail O (Daughter of Resident) published on 6 April 2020
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Review from T B (Daughter of Resident) published on 23 January 2020
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Review from John G (Son of Resident) published on 8 January 2020
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Review from Rebecca O (Granddaughter of Resident) published on 30 May 2019
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Review from Darcie O (Granddaughter of Resident) published on 3 May 2019
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Review from David T (Son of Resident) published on 16 April 2019
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The Review Score of 9.9 (9.907) out of 10 for Middleton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Middleton Hall Care Home is calculated as follows: ( (187 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Hall Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2018
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