Parking available at the front of the home
Middleton Hall Care Home has a Review Score of 9.9 (9.907) out of 10, based on 17 reviews in the last 2 years. Over all time Middleton Hall Care Home has 65 reviews.
Review from Cheryl T (Granddaughter of Resident) published on 9 April 2019
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Review from Pam T (Daughter of Resident) published on 12 November 2018
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Review from Emily E (Resident) published on 16 October 2018
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Review from A F (Son of Resident) published on 2 October 2018
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Review from George R (Son of Resident) published on 18 June 2018
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Review from Paula C (Daughter of Resident) published on 12 June 2018
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Review from Barbara F (Niece of Resident) published on 18 January 2018
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Review from Jean E (Niece of Resident) published on 9 January 2018
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Review from M P (Sister of Resident) published on 20 December 2017
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Review from Elaine G (Daughter of Resident) published on 20 December 2017
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Review from T R (Niece of Resident) published on 19 December 2017
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Review from M C (Son of Resident) published on 14 December 2017
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Review from Thomas M (Husband of Resident) published on 11 December 2017
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Review from J P (Resident) published on 7 November 2017
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Review from J T (Resident) assisted by family/friend published on 14 July 2017
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Review from Sandra S (Daughter of Resident) published on 7 July 2017
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Reply from Jamil, Director at Middleton Hall Care Home
Dear Sandra, Thank you for your kind words, as you are aware at Middleton Hall we all endeavour to ensure your Mothers, needs are met and we continuously look at ways of improving the service for all our residents at the home.
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Review from Susan W (Daughter of Resident) published on 19 May 2017
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Review from Julie F (Daughter of Resident) published on 2 May 2017
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Review from Thomas F (Resident) published on 23 November 2016
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Review from Edna H (Resident) assisted by family/friend published on 19 September 2016
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The Review Score of 9.9 (9.907) out of 10 for Middleton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Middleton Hall Care Home is calculated as follows: ( (187 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Hall Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2018
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