If you are uncertain about the fees, please discuss with our Home Manager.
Visitors welcome. Please ring the doorbell and a care team member will open the door.
Ample parking on site.
Heywood Court Care Home has a Review Score of 9.5 (9.464) out of 10, based on 15 reviews in the last 2 years. Over all time Heywood Court Care Home has 64 reviews.
Review from Christopher R (Son of Resident) published on 22 February 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn H (Wife of Resident) published on 28 January 2016
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J T (Daughter of Resident) published on 27 January 2016
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Ian T (Son of Resident) published on 22 December 2015
Submitted via Website •
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Reply from Victor Phiri, Home Manager at Heywood Court Care Home
Ian, thank you for taking the time to review Heywood Court Care Home - we really appreciate feedback and take it all on board to ensure we are providing the best possible care. I'm delighted to hear your kind words about the care your Father receives. In relation to the issues you have raised, I would be more than happy to discuss these further in person with you. We have a dedicated activities team and have a wide range of activities planned for the New Year. Perhaps you have some suggestions of activities you'd like to see introduced in the home? I will be in touch to talk in more detail with you and thank you again for your comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.464) out of 10 for Heywood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.464 for Heywood Court Care Home is calculated as follows: ( (125 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.464
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heywood Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2002
Michael McPherson has been dedicated to social care since 1999, progressing from domiciliary care to various roles in a care home environment. He became a home manager in 2006 and joined Heywood Court in 2018. Michael values the importance of building strong relationships with residents and their families and finding great satisfaction in making a positive impact.
Outside work, Michael is a father of two and grandfather to eight, including two grandchildren with autism. He enjoys watching sports and playing golf in his spare time.
Job Title: The Care Team
The care team at Heywood Court are experienced, caring and empathetic.