Little Heaton Residential Home

Walker Street, Middleton, Rochdale, Manchester M24 4QF
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9.5 13 Reviews
  • Little Heaton Residential Home, Manchester
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Care Provided by Little Heaton Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Rogerson (Manager)
  • Admission Criteria
    • Local Authority Referrals- Private - NHS Referrals
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Little Heaton Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
    • Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Residential Care £850 – £950
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050
  • (these prices are only a guideline, please contact Little Heaton Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • limited street parking available in front of Little Heaton Care Home.


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Little Heaton Residential Home Reviews (13)

9.5

Little Heaton Residential Home has a Review Score of 9.5 (9.545) out of 10, based on 12 reviews in the last 2 years. Over all time Little Heaton Residential Home has 13 reviews.

Overall Experience

  • 12
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Review from Tracy B (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have any problems with this care home. My mum is very happy, well looked after and thriving thanks to all the amazing, lovely staff members. I couldn't recommend a better place! Every time I go, I am welcomed with open arms and offered beverages, my mum is always clean and happy. They do multiple
different activities with the residents that are allocated to each season. Honestly, I wouldn't put my mum anywhere else, this place is the best!

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Review from Kelly M (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Little Heaton for over a year, and I am incredibly grateful for the exceptional care she receives. The staff are outstanding-compassionate, dedicated, and always willing to go above and beyond to ensure residents' happiness and well-being. There's a full schedule of activities that
keep her engaged and social, from crafts to exercise classes, and she always has something to look forward to. The food is fantastic, with a wide-ranging menu that's both nutritious and delicious. Her room is spacious, clean, and feels like home, offering the perfect balance of privacy and community. Communication with the care home manager is seamless; she keeps me updated regularly on my mother's health and progress, which means so much. Little Heaton feels like a second family, and I wholeheartedly recommend it to anyone looking for a caring, respectful, and nurturing environment for their loved ones. I can't thank the team enough for the peace of mind they provide.

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Review from Anne S (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several care homes when needing to place Mum in a 24-hour facility and am so glad we found Little Heaton. Each and every one of the staff are kind and compassionate not only to Mum but to the family too.
The carers treat Mum with dignity and kindness and we know that she is safe and well
looked after.

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Review from Sandra B (Wife of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was placed into Little Heaton back in August 2024 after leaving the hospital. He is now a permanent resident the manager and all her team are fantastic, they are so caring and nothing is too much trouble. I am broken that my husband and I have now been separated after 23 years of living together
but I know his safety is paramount and little.
Heaton staff give 100% care and dignity they also are very friendly and understanding as when my husband's dementia is at a high level and makes me cry, they always have a shoulder to cry on. Anyone thinking of having to place a loved one into a care home then consider Little Heaton, it is like one big happy family, from the cleaners, laundry staff, kitchen staff, carers, team leaders and the manager. They all make you feel welcome a massive heartfelt thank you to the manager and all her staff.

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Review from Dianne S (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier for the care my mum receives at Little Heaton Care Home. My mum has a good relationship with all staff members. My mum has been a resident here for over three years now and is so settled and happy living here so a big thank you to all the staff of Little Heaton.

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Review from J P (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Little Heaton for just over a year and she settled really well, she is happy and the staff look after her very well. Mum has put much-needed weight on with the good food. The staff are friendly and caring and keep me informed of how she is doing, my mum is treated with care
and dignity and she is so much more comfortable than being at home on her own.

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Review from S C (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not leave your loved ones in this "care home". No care was given to any of the residents in my opinion. I witnessed a staff member screaming in an elderly lady's face because she asked for a cup of tea, residents falling on more than one occasion while the staff sat having a break or were outside
smoking. Moldy sandwich's were served for lunch on a dirty plastic plate. No activities planned for the day, just say in the common room with the same channel on all the time. Wouldn't let my dog stay here for an hour never mind a cherished loved one. Disgusting place needs to be closed down.

Reply from Little Heaton Care Home, Staff at Little Heaton Residential Home

Little Heaton Care Home absolutely deny these abhorrent accusations. Residents and their families who reside at Little Heaton Care Home are aware of the open-door policy that the Manager, Supervisor and Team Leaders have. Little Heaton Care Home and all of its employees, from Domestic Housekeepers, Head cooks, Care Assistants, Activities Co-ordinators, to the Team Leaders, Supervisor and Managament. They all take pride in delivering excellent care, support, nutrition, social interaction and the health and well-being of all the individuals in their care.


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Review from Catherine R (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Little Heaton Care Home for over a year now. The care she has received from each and every member of staff has been, as if, she was their own mother, exemplary. From what I have seen, and I go regularly, it's like home from home. The people there also get enrichment
from people being brought in to sing with them, do quizzes with them, talk to them, exercise with them, learn to drum along to certain songs etc. If it's someone's birthday they'll make a cake and a fuss on that person's special day too. I honestly could never thank them all enough, the staff care very much for the residents under their care. I would never want my mum to be placed elsewhere ever.

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Review from P M (Next of Kin) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the best care home for my dad after going around a few.
From the staff in the kitchen and care home staff and management, I could not ask for a better home to put a family member into.
The residents are treated with care and dignity.
I could not ask for a safer and better place.

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Review from Rachel M (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated like a queen from the very 1st day to her last day, all the staff welcomed Mum into their home like one of the family, all her needs were met with care and dignity. The staff went above and beyond for our mum and kept us informed or everything, little Heaton is a beautiful friendly loving
home with delicious home-cooked food and we will never forget how all the wonderful amazing staff came to our family rescue in Mum's dementia journey, we will be eternally grateful to each and everyone, without little Heaton care home and there truly amazing staff mum's and the families journey would have been a lot darker.

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Review from C C (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing at Little Heaton Care Home. I know my dad is well looked after and I have no worries about him at all, he is so safe and loved by all the staff. My dad is so happy here. Loves all his meals and loves his room which we have made so homely for him.

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Review from Mary T (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I picked my mother-in-law up, staff had made an extra effort to ensure she looked fantastic, all the staff were dressed in Christmas t-shirts, all looked great, the tables laid up looked really, nice staff had made a good effort to everything looked extra special, always good care received but
made an extra effort on Christmas Day, well done to all the staff and management.

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Review from Margaret B (Daughter of Resident) published on 25 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Little Heaton Residential Home for three years now and I am very pleased with the support and care given to her by all the staff. They are wonderful and nothing is too much trouble for them. They are all so patient and caring and I can't praise them enough.

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Little Heaton Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Little Heaton Residential Home is calculated as follows: ( (112 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 143 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Little Heaton Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Little Heaton Residential Home

What types of Care is Little Heaton Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Little Heaton Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Little Heaton Residential Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Little Heaton Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access & Television point in own room are some of the Facilities & Services.

How far is Little Heaton Residential Home to the centre of Manchester?

4.7 mile(s) as the crow flies, distance by road may be significantly further.