Oakland Care Home has a Review Score of 9.9 (9.920) out of 10, based on 16 reviews in the last 2 years. Over all time Oakland Care Home has 65 reviews.
Review from J H (Friend of Resident) published on 11 March 2025
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Overall Experience
5.0 out of 5
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Review from S H (Daughter of Resident) published on 26 February 2025
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Overall Experience
5.0 out of 5
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Review from S G (Son of Resident) published on 26 February 2025
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Overall Experience
5.0 out of 5
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Review from Sharon V (Daughter of Resident) published on 3 February 2025
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Overall Experience
5.0 out of 5
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Review from Jayne K (Daughter of Resident) published on 17 July 2024
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5.0 out of 5
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Review from L W (Daughter of Resident) published on 4 July 2024
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Overall Experience
5.0 out of 5
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Review from Jeanine E (Daughter of Resident) published on 19 April 2024
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Overall Experience
5.0 out of 5
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Review from Kelly A (Friend of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
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Review from M B (Daughter of Resident) published on 3 April 2024
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Overall Experience
5.0 out of 5
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Review from Donna M (Friend of Resident) published on 17 October 2023
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Overall Experience
5.0 out of 5
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Review from Agnes G (Daughter of Resident) published on 2 October 2023
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Overall Experience
5.0 out of 5
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Review from S H (Great-granddaughter of Resident) published on 28 September 2023
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Overall Experience
5.0 out of 5
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Review from Jeni B (Granddaughter of Resident) published on 25 September 2023
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Overall Experience
5.0 out of 5
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Review from Mervyn S (Resident) assisted by family/friend published on 7 August 2023
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Overall Experience
5.0 out of 5
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Review from Philip H (Son of Resident) published on 2 June 2023
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Overall Experience
5.0 out of 5
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Review from S M (Son of Resident) published on 10 May 2023
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Overall Experience
5.0 out of 5
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Review from Will R (Son of Resident) published on 3 February 2023
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Overall Experience
5.0 out of 5
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Review from Paul W (Son-in-law of Resident) published on 24 January 2023
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Overall Experience
5.0 out of 5
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Review from Donna B (Daughter of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
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Review from Terry S (Son of Resident) published on 2 September 2022
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.920) out of 10 for Oakland Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Oakland Care Home is calculated as follows: ( (174 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 187 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakland Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2023
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Job Title: Home Manager
Introducing Ren Kataria
Home Manager at Oakland, Rochdale
“I believe kind care means not losing sight of the individual we are caring for, paying attention to the little things that can mean so much.”
Ren has gained over 20 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Ren joined Oakland care home as Home Manager as she closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Ren remarked: “I couldn’t imagine doing anything else.”
Outside of work, Ren loves nothing more than indulging in her love for trying new food.
If you would like to find out more about Oakland, Ren would be delighted to have an informal discussion with you to answer any questions and provide further information.
