Alderwood Care Home has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Alderwood Care Home has 29 reviews.
Review from O H (Daughter of Resident) published on 10 April 2025
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, The team at Alderwood will be thrilled that their dedication and hard work does pay off and , its lovely that their hard work doesn't go unnoticed. I will pass these words onto the staff. Thank You
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Review from Lynda W (Daughter of Resident) published on 27 January 2025
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you for your kind review of Alderwood Care Home. I will ensure the review is passed onto the team I am sure they will love hearing some lovely positive feedback. Kindest regards.
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Review from Michael S (Son of Resident) published on 15 January 2025
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, your mum is very much loved by everyone at Alderwood and it's so lovely to know the family feel we are doing a good job taking care of her.
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Review from Wayne M (Son of Resident) published on 8 January 2025
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, your opinions matter to Alderwood and I am sure that team Alderwood will be thrilled to know you feel your Dad is taken care of.
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Review from Janis W (Daughter of Resident) published on 17 December 2024
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Aww, this is lovely. Thank you so much for your lovely words. Team Alderwood work so hard all the time and it's so nice to hear such positive comments.
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Review from Pat W (Daughter of Resident) published on 17 December 2024
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you for this lovely review, your mum is very much loved by everyone at Alderwood and it was such a special day when we celebrated her 100th Birthday, it was definitely a day to remember.
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Review from Mary S (Daughter of Resident) published on 23 April 2024
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for your kind words your mum is very much loved by all the staff at Alderwood. Please always know we are available to help you as well as your mum if ever you need support too.
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Review from N B (Son of Resident) published on 26 September 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, we strive to ensure the families of residents feel as safe and as welcome as the residents who reside at Alderwood and this review encapsulates this.
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Review from Caroline P (Daughter of Resident) published on 8 September 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, knowing we are putting families' minds at rest is very comforting and also knowing that families feel confident in our ability to look after their loved ones. I will pass your lovely words on to the staff.
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Review from Pippa D (Daughter of Resident) published on 2 June 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
This is so lovely of you, your mum is still truly missed by all the staff and your kind words are very much appreciated.
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Review from Lorraine M (Niece of Resident) published on 16 May 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review. If there is anything we can ever improve on your feedback will be greatly appreciated. Thanks from Team Alderwood.
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Review from Michelle H (Daughter of Resident) published on 13 April 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review, your dad is very much loved by everyone at Alderwood and he brings us as much laughter as we do with him. If you need anything please don't hesitate to contact me or the care team.
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Review from Janette W (Daughter of Resident) published on 13 April 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review of Alderwood. We pride ourselves on making memories for families and being there when we are called upon to go that extra mile. If you ever need anything please contact the home and we will only be too happy to help. Your dad is very much loved by the Alderwood family.
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Review from Lorraine S (Daughter of Resident) published on 22 March 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for your lovely comments, this means a lot to all the staff that you feel your mum is supported and also that you as a family feel supported by the staff at Alderwood.
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Review from Janet A (Daughter of Resident) published on 19 March 2023
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Hi Janet, thank you so much for this lovely feedback. As a care home, we pride ourselves in providing the best possible care to our residents and knowing we are helping put families' minds at rest, is an added bonus. If there is anything we can help with any time, please don't hesitate to contact myself or the care team.
Kindest regards.
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Review from P F (Daughter of Resident) published on 8 February 2022
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review. Your beautiful mum will be sadly missed by all at Alderwood. I will pass this review on to all staff.
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Review from Janet H (Daughter of Resident) published on 29 June 2021
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review Janet, it is very much appreciated by the staff and I to see such lovely comments and recognition of the hard work everyone does at Alderwood on a daily basis.
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Review from Deborah D (Daughter of Resident) published on 23 June 2021
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Reply from Angela De Mascia, Manager at Alderwood Care Home
Thank you so much for your review of our home; you have encapsulated everything we strive to do in your comment, and we are delighted to read how much it is appreciated. We will share the review with our staff team, who will be over the moon with your words. Take care and keep safe.
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Review from Lisa B (Daughter of Resident) published on 27 May 2021
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Reply from Angela De Mascia, Registered Manager at Alderwood Care Home
Thank you so much for this lovely review Lisa, we are looking forward to seeing your lovely Dad again soon.
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Review from Frank S (Son of Resident) published on 12 December 2019
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Reply from Emma Willoughby, Manager at Alderwood Care Home
Thank you so much for your kind words, they really do mean so much.
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The Review Score of 9.9 (9.870) out of 10 for Alderwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.870 for Alderwood Care Home is calculated as follows: ( (134 Excellents x 5) + (20 Goods x 4) ) ÷ 154 Ratings = 4.87
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alderwood Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2022
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Job Title: Care Home Manager
Joined: 2020
Angela has been manager at Alderwood since November 2020, She hold her level 5 in leadership and management. Angela has been in management roles for a number of years previous to taking over as Manager at Alderwood. Angela has studied dementia pathways in all her NVQ qualifications.