Alderwood Care Home has a Review Score of 9.9 (9.862) out of 10, based on 11 reviews in the last 2 years. Over all time Alderwood Care Home has 29 reviews.
Review from S J (Daughter of Resident) published on 4 October 2019
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Review from J S (Daughter of Resident) published on 28 June 2019
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Reply from Emma Willoughby, Home Manager at Alderwood Care Home
Thank you for your lovely comments :)
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Review from Barbara H (Daughter-in-law of Resident) published on 15 February 2019
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Reply from Emma Willoughby, Home Manager at Alderwood Care Home
Thank you for the kind words, Barbara. It's a pleasure to be looking after dad.
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Review from F J (Daughter of Resident) published on 11 February 2019
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Reply from Emma Willoughby, Home Manager at Alderwood Care Home
Thank you for your lovely words, it means a lot :) x
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Review from Patricia H (Daughter of Resident) published on 20 April 2018
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They have treated my mother exceptionally well in the time she has been here. My mother had her 100th birthday on the 22nd March 2018 and the carers and staff organised a lovely birthday party for her and the residents along
Reply from Emma Willoughby, Manager at Alderwood Care Home
Thank you for your kind words, we all thoroughly enjoyed Mum's special day and I can say this on behalf of all the team here at Alderwood, it's a pleasure to be looking after Mum.
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Review from Jennifer L (Daughter of Resident) published on 24 July 2017
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Reply from Cher Jarvis, Manager at Alderwood Care Home
Thank you for your kind words, it was an honour and a privilege getting to know your mum.
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Review from Pauline D (Daughter of Resident) published on 24 April 2017
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Reply from Cher Jarvis, Manager at Alderwood Care Home
Thank you for your lovely review Pauline.
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Review from Ernest W (Resident) assisted by family/friend published on 30 March 2017
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Review from Lynne S (Daughter of Resident) published on 7 January 2016
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The Review Score of 9.9 (9.862) out of 10 for Alderwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Alderwood Care Home is calculated as follows: ( (112 Excellents x 5) + (18 Goods x 4) ) ÷ 130 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alderwood Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2022
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Job Title: Care Home Manager
Joined: 2020
Angela has been manager at Alderwood since November 2020, She hold her level 5 in leadership and management. Angela has been in management roles for a number of years previous to taking over as Manager at Alderwood. Angela has studied dementia pathways in all her NVQ qualifications.