The Laurels

8 Priory Grove, off Broughton Road, Broughton, Salford M7 2HT
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6.0 27 Reviews
  • The Laurels, Salford
The Laurels is a warm and welcoming residential care home in Salford, located in a quiet cul-de-sac and close to local shops, other amenities and public transport.

The care team offers residential dementia care, as well as respite care, supporting residents to maintain their independence and individuality. Each resident is encouraged to take part in social activity and to build positive relationships in the home.

The home focuses on creating a welcoming atmosphere and everyone is considered a part of the family and are actively encouraged to take part in all decisions about their care and accommodation.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Salford Care & Support Services Ltd
  • Person in charge
  • Fiona Langton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Laurels Reviews (27)

Total of 27, showing 1-20
6.0

The Laurels has a Review Score of 6.0 (5.950) out of 10, based on 2 reviews in the last 2 years. Over all time The Laurels has 27 reviews.

Overall Experience

  • 16
  • 9
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Date Published

27
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25

Review from A S (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Court is a very good care home. I'm glad my family member lives here. Of course, it isn't perfect and I'm sure no care home is. The staff are very caring and do a great job under difficult circumstances, looking after residents with differing conditions and needs. Everyone is always smiling, and
the residents are settled and relaxed. The staff carefully administer medication where prescribed and keep in close contact with outside health professionals whom visit regularly, either routinely or when required. I recommend Holly Court for residents with dementia.

Reply from Robert Baillie, Managing Director at The Laurels

Many thanks for taking the time to provide such positive and balanced feedback. All feedback is considered as being vital to us in continuing to develop the services we provide at Holly Court following our takeover earlier this year. Thank you.


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Review from Tracy T (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place, I say place because it is definitely not a care home. Because my mother was unfortunately put in there by social workers, she had dementia and very quickly declined. she was covered in bruises on her body and two black eyes which the staff said "she'd fell". The staff were rude and didn't
seem to bother with any of the residents and at meal times the food was just left by the side of residents During lockdown and when Covid started my mum isolated herself in her flat for all of lockdown, but during her very short stay at holy court she got Covid. My mum ended up in hospital, ill with Covid and very, very underweight and dehydrated. I went to that place (the Hollies) because they refused to give us her belongings back. When I went on the floors, none of the staff were wearing PPE, so no wonder Covid went through the place and my mother ended up in hospital where she passed away but thank the lord she passed in hospital and not in that dump Holly Court.

Reply from Robert Baillie, Managing Director at The Laurels

Dear Tracy, I am sorry and saddened to read your feedback and for your loss. Holly Court Care Ltd became the operators of Holly Court Care Home in February 2024, I note your review relates July 2023. I am not aware of the circumstances you raise and therefore not able to make any more substantial comment.


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Review from D C (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Holly Court Care Home since August last year, all I can say is I am so very happy I chose this care home for my mum.
I cannot complain about anything. the care and love my mum receives is amazing. The manager is so lovely and does a great job for the home and as well
all of the staff.

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Review from E C (Wife of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my husband is being cared for. You are all amazing.

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Review from E M (Niece of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is spotlessly clean. All bedding plentifully and clean. The whole of the nursing team very friendly, helpful, nothing too much bother, very knowledgable when questions asked. Very quick to offer drinks and biscuits. Diet for my family member was excellent, hot and served in residents private
room or lovely lounge. Meal times in lounge prohibited visitors. I would definitely choose here again.

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Review from D W (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff treat residents with care and dignity at all times. They try to make it feel like their home. They will always do their best for them. Their clothes are looked after and everyone always looks clean and well cared for. You are always kept up to date with any information concerning their health.
A well-loved environment. Thanks to all staff for what you all do. Well done.

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Review from Bernadette A (Sister of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very proactive, professional, friendly care home.
All staff are caring and respectful to residents; the management regularly organises a number of activities on a regular basis.
During the lockdown, all the necessary precautions are observed but they still managed to arrange VE Day celebrations
and other entertainments. They have been virus free throughout, which is an amazing achievement.
The residents are very well kept clean, comfortable and happy.
There are entertainments and activities on a regular basis to keep the residents engaged and amused; they and the staff join in all the activities and thoroughly enjoy it.
This is a very unusual home; the level of care is exceptional, and the building is spotlessly clean and very welcoming to all visitors.

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Review from Sarah W (Niece of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in there for several years now. The staff have been amazing and taken care of her despite many challenges.
They do there best to bring joy and fun to any event with the residents at the forefront of everything.
The last Christmas party was a true family affair with contributions from
many residents, relatives and an amazing organised party from the home. The grotto put together was nothing short of amazing and even staff who were off duty came to take part.
Special mention to one staff member, she is one of the most patient, caring, compassionate staff members and keeps smiling through everything, her positivity and empathy is a true credit to her and the home.

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Review from Dawn W (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff in the home are welcoming and friendly.
It is a small home and this makes such a difference as the staff treat the patients like it’s their home too and they are one big family.
The home is clean and smells clean.
The food is freshly prepared and has a good wide choice.
The patients
are free to wander wherever they wish to do so. The entertainment is awesome and meets the needs of Mum. Singing, dancing, arts and crafts, picnics, pamper days and celebrating occasions.
Additionally, the team bring the patients together in the afternoon for tea and biscuits.
The staff keep a watchful eye on all patents. The manager runs a tight ship in relation to how she wants her home to be, yet her team seem so happy to work there, meaning she treats and respects them well. She too participates in the entertainment with the residents.
During lockdown, the team have gone above and beyond to ensure that family can see the happenings within the home by Facebook.

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Review from Natalie P (Granddaughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, they have provided excellent care to my grandma, for which I could not thank them enough. How they have got my grandma back in great spirits is amazing. At this difficult time, they have made sure that families can stay connected to loved ones. Thank you to all the staff for
the amazing job you are all doing.

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Review from Lindis H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Holly Court Care Home. My mum is in there and she looks absolutely brilliant. The staff are fantastic and are doing a fabulous job looking after her. My mum is very happy just like she used to be even though Mum suffers with dementia. I can’t fault any of the staff at all, they should
be very proud of how happy they make my mum and everyone else in there. It’s a great environment to live in, own rooms, toilet in bedroom, proper food and great care. I’m so pleased I put Mum in here because now Mum can be herself with the friends she has made in there. Keep up the great work guys, I don’t need to worry while this lockdown is on. I see what Mums been up to through pictures and videos the girls put on the family page. I love this place and wouldn’t want my mum anywhere else.

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Review from Martina B (Niece of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Court has been a God send to the family. Most staff are helpful and good at looking after the resident. On the other hand, there are a minority that are not as attentive as they should be. The place is kept clean and has a good atmosphere. Christmas was exceptional all the families were invited
in with the children. It's was a brilliant day and the children seemed to enjoy it.

Reply from Olivia Shields, Marketing Assistant at The Laurels

Thank you, Martina, for your positive comments about Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We also acknowledge the concerns you have and invite you to reach out to us at the home if you wish to discuss these issues further. Thank you again, we hope to see you soon.


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Review from M A (Nephew of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty has been with Holly Court for a number of years. We have always been happy in the knowledge she has been well cared for.
Anything we have brought to the attention of the carers or management team has been dealt with quickly and professionally and always with my aunt's interest in mind.
I
would recommend Holly Court to anyone else looking for a care home, they seem to be a team of people who are striving to do the best for their residents and giving the care home a family and friendly feel.
Just one thing to confirm; this was the Christmas party for their residents. They had real donkeys and reindeer with Father Christmas and best of all was the fun the residents and their families had, with smiles all around.

Reply from Olivia Shields, Marketing Assistant at The Laurels

Thank you for your wonderful comments about your experience at Holly Court Care Home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a fantastic day.


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Review from W H (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and manager.

Reply from Jasmine Bracken, Marketing Administrator at The Laurels

Thank you for your comments about your recent experience at Holly Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from K H (Daughter-in-law of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled into the home brilliantly, she is much happier here, after being in two others that we're unable to meet her needs. The staff are brilliant from the manager, carers, cleaners and caterers. Food is good and it has a lovely welcoming from the receptionist. My mother-in-law
looks smart, and always has a clean change of clothes when we go. Cannot praise this home enough. Thank you all.

Reply from Jasmine Bracken, Marketing Administrator at The Laurels

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Holly Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gill W (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care about the residents, they work extremely hard, are professional and always so pleasant and genuinely kind. The premises are very clean although the furnishings are a little dated but still adequate. The whole organisation seems very efficient. My mother is extremely happy being there.

Reply from Jasmine Bracken, Marketing Administrator at The Laurels

Thank you, Gill, for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from K P (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Holly Court to be warm and welcoming with very friendly and helpful staff. It’s not too big, which suits our family member and makes him feel at ease and comfortable. I am pleased with the 24 hour care and our family member has settled in really well.

Reply from Jasmine Bracken, Marketing Administrator at The Laurels

Thank you for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Lawrence D (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed, friendly, neat, clean, tidy, forward thinking.
Good access to all areas.
Everything a retired person could wish for.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Lawrence, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day


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Review from Jenny C (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, hardworking and helpful. Care of residents excellent. New manager gradually making improvements. Laundry could be better but this is difficult, done in Laburnum. Staff always have time to speak to relatives and appreciate this.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Jenny, for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Toni B (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful staff who understand the needs and support my mum needs.
On occasions, not enough staff around in the lounge as they are doing paperwork or on a break.
On the whole lovely home with a great manager and carers.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Toni, for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Current Review Score: 6.0 (5.950)

Overview of Review Score

The Review Score of 6.0 (5.950) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.750 for The Laurels is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) + (12 Very Poors x 1) ) ÷ 24 Ratings = 2.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.2 Points relating to the number of positive Reviews for The Laurels is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Laurels have?

There are 25 Single Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Salford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.