The Laurels

8 Priory Grove, off Broughton Road, Broughton, Salford M7 2HT
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7.0 28 Reviews
  • The Laurels, Salford
The Laurels is a warm and welcoming residential care home in Salford, located in a quiet cul-de-sac and close to local shops, other amenities and public transport.

The care team offers residential dementia care, as well as respite care, supporting residents to maintain their independence and individuality. Each resident is encouraged to take part in social activity and to build positive relationships in the home.

The home focuses on creating a welcoming atmosphere and everyone is considered a part of the family and are actively encouraged to take part in all decisions about their care and accommodation.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Salford Care & Support Services Ltd
  • Person in charge
  • Fiona Langton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Laurels Reviews (28)

Total of 28, showing 21-28
7.0

The Laurels has a Review Score of 7.0 (6.997) out of 10, based on 3 reviews in the last 2 years. Over all time The Laurels has 28 reviews.

Overall Experience

  • 17
  • 9
  • 1
  • 0
  • 1

Date Published

28
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25

Review from Toni B (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful staff who understand the needs and support my mum needs.
On occasions, not enough staff around in the lounge as they are doing paperwork or on a break.
On the whole lovely home with a great manager and carers.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Toni, for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Lesley B (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring and helpful they go beyond what is required of them every day. From management to the cleaning staff everyone is approachable and helpful.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Lesley, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Holly Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Elizabeth W (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and friendly. It is always nice and warm. This seems like a well run establishment.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you, Elizabeth, for letting us know how we are doing at Holly Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from S R (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted October 2016 and still here at present April 2018. Staff are very friendly and accommodating, always welcoming. We as a family feel my father has the best care we could ask for, always there to help and answer any questions we have.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you for your comments about your recent experience at Holly Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J F (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very clean and pleasant.
Residents well cared for.
Staff very welcoming.

Reply from Ronnie Cavanagh, Marketing at The Laurels

Thank you for your feedback following your recent visit to Holly Court Care Home. We are happy to hear it was so positive. We look forward to your next visit. Take care.


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Review from G R (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some very good staff, who interact with residents, however some staff who cant speak English very well, therefore residents can't understand them very well, and consequently these staff don't chat or acknowledge residents a lot of the time.

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Review from A M (Niece of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Holly Court Care Home on entering is welcoming, the whole staff are dedicated to the care all of the people there,treating them with care and compassion. Each of the rooms have belongings ie. pictures, ornaments etc. from their own home environment.
The corridors are all music memorabilia, bright
and colourful. The dining room and lounge are bright and clean.
There is not nasty odour/ smell, smells fresh. There's plenty of entertainment in the home for the residents, also outings in groups and lastly there's a hairdresser once a week. The lady residents have make-up on and their nails done. In other words, I have no worries at all my aunt being there, she is 90 years old.

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Review from Charles S (Husband of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall everything is excellent, most importantly is the dignity and care to all of the residents. I would recommend the home to anyone.

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Current Review Score: 7.0 (6.997)

Overview of Review Score

The Review Score of 7.0 (6.997) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.472 for The Laurels is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) + (12 Very Poors x 1) ) ÷ 36 Ratings = 3.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.525 Points relating to the number of positive Reviews for The Laurels is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 2 Positive Reviews ÷ 5 = 0.4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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