Review from A S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience

Pleased with the overall care and cleanliness of the home. The staff are very friendly and polite.
Would like to see more trips out. Activities for residents are good.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your feedback and 5-star rating. We value all feedback as this helps us to improve our service where required. We have recently been sharing the minibus with a sister home but at this time, the bus is having maintenance work done and therefore cannot be used. Our well-being coordinator will be arranging some trips out once the bus is back up and running. In the interim, there is a weekly planner in place which advises all the activities taking place throughout the week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Granddaughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience

Staff are always very polite and friendly. Care home always seems to be clean and tidy. Would like to see more outings for the residents. Activities are enjoyable for residents.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your feedback and five-star rating. We value all feedback as this helps us to improve our service where required. Recently, we have been sharing the minibus with a sister home but at this time, the bus is having maintenance work done and therefore cannot be used. Our well-being coordinator will be arranging some trips out once the bus is back up and running. In the interim, there is a weekly planner in place which advises all the activities taking place throughout the week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience

Good care service, my family member has been a resident for over four years. Care is good. Have a lot of issues with missing clothing and bedding.
Overall good, the interaction with people is excellent, activities and games are perfect!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear you had some issues with our laundry department which involved missing items. We understand you have met with the housekeeping team, and this is now resolved. Once again, we would like to apologise for the issues you have encountered and thank you again for your feedback. We would ask that you approach the Home Manager immediately should you have any further concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce H (Friend of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

After only two visits I find the atmosphere very pleasant and the bingo session is a good idea. Our friend has now got her neighbour here as well, although I don't know if she appreciates it. Look forward to functions in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mavis S (Friend of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

I have never been before and came with my friend whose husband is here for a review after being in hospital. I am very impressed with the staff and the care they are giving to the residents. We played bingo in the tea room and the residents enjoyed it as the caller made it so much fun. It was followed

by tea and cakes. The residents seem happy and that is what is important!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Wife of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

Staff very helpful, nothing too much trouble.
Activities second to none and full of fun.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic facility with caring and supportive staff. Clean and tidy rooms at all times. Safe and secure premises. Always entertainment and fantastic activities in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alyn T (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

I have been coming here for a few years. The staff are always so helpful. The food and activities are excellent. Nothing seems too much trouble for them. I would recommend this home to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne A (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

My mum is a resident at Worsley Lodge Care Home and she and the family have been welcomed and made to feel like part of the family since the first day she arrived. The staff are very pleasant and inspire confidence that my mum is being looked after and if there have been any issues they have contacted

me immediately which I greatly appreciate. Mum says the food is brilliant also. Thank you all for your hard work, concerns and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Granddaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience

My nanna’s first words on her arrival back to the home was ‘I’ve missed you’ to the staff member who greeted us. I feel comfortable her living there and it’s reflected through her positive attitude, she is comfortable and happy! Thank you very much to all the staff, you are doing an amazing job!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J Y (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

The family are happy with the care and attention she receives from the staff. She is finding the animated dog a great comfort and enjoys caring for it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience

The only thing I can think of is can doors be locked? This stops people from wandering where they shouldn't be.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Following discussion with the Home Manager, it has been established that without having spoken with you about this, a lock was placed on your drawers to ensure creams were kept safely in your room. We would like to earnestly apologise for this oversight and, we are able to supply a key to enable you to lock the bedroom door. If this is something you would like to consider, the Home Manager will be happy to discuss it with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

Having a good time now I am settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

Very good. All staff are excellent and keep me happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

This care home is very good. The staff are all helpful. There is always something to do and the food is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara C (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

Very good - happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

Very happy staff who are very good with the old people and are always happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernice C (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

Mum has visibly improved both mentally and physically since moving into Worsley Lodge, having struggled for 6 months following a series of illnesses and accidents in her home. She has also benefited from the social aspect with the regular company and contact.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin H (Son of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience

Myself and my family are very pleased with the care and support my Mum receives at Worsley Lodge. I would like to thank all the staff, nothing seems too much trouble and they are always very kind and helpful. It is comforting to know that she is looked after by staff who keep us up to date with videos

and calls.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren S (Son of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience

The care my mother has received has been excellent from the very professional, kind and caring staff who work there. Throughout the coronavirus pandemic, the staff have been very informative about what has been happening, providing information in an honest and open way. Personally, I would like to thank

all at the home who have been fantastic during the last 3 months in a very difficult time with a special mention to the manager and her team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Worsley Lodge Care Home

Care Provided by Worsley Lodge Care Home

Good to Know

Facilities