Worsley Lodge Care Home

119 Worsley Road, Worsley, Manchester M28 2WG
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9.6 92 Reviews
  • Worsley Lodge Care Home, Manchester
Nestled in the picturesque town of Worsley in Manchester, Worsley Lodge is a welcoming and friendly care home offering residential care.

With a focus on delivering personalised care, every member of the team goes above and beyond to make residents feel at home at Worsley Lodge, with the peace of mind that every aspect of care provision has been carefully considered.

Taking time to learn about each person's individual hobbies and interests, The team encourage residents to lead an active and fulfilling life through the varied activities programme on offer. For those who prefer a slower pace of life, there are plenty of opportunities to while the days away.

Engaging with the local community is also encouraged. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there are plenty of opportunities to maintain bonds with the wider community.

A purpose-built setting, Worsley Lodge offers many comfortable furnishings and tastefully-decorated en-suite bedrooms which provide the perfect sanctuary for residents to relax and receive the support they need. For those who like to socialise, the home also has a minibus to use for trips out and about in the local community as well as a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

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Care Provided by Worsley Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gareth Holgate (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Worsley Lodge Care Home Reviews (92)

Total of 92, showing 61-80
9.6

Worsley Lodge Care Home has a Review Score of 9.6 (9.551) out of 10, based on 23 reviews in the last 2 years. Over all time Worsley Lodge Care Home has 92 reviews.

Overall Experience

  • 47
  • 39
  • 5
  • 1
  • 0

Date Published

92
5
13
23
69

Review from David T (Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first three months experience; Very helpful but often short staffed. Rooms adequately decorated and attractive, suitable for ages of most with disabilities or permanent issues.
Staff very caring. In this day and age very suitable accommodation for certain categories of our population.
Very convenient
most to visit within the north west.

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Review from Michelle L (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly atmosphere and a cosy setting. Staff work extremely hard. Happy dad is settled.

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Review from P M (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Relaxed and friendly atmosphere. Staff are very pleasant, friendly and helpful. Very good facilities and well furnished. Good standard of care with activities and entertainment.

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Review from Terry W (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not been to see my father for a few weeks first thing to hit me was the smell which was very unpleasant hope this was a one-off which I feel it might be.

Reply from Clare Sheehan, Careline Advisor at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to take this opportunity to apologise that you had to experience a malodour when you visited Worsley Lodge. We do support Residents who have medical conditions which can result in malodours and whilst the housekeeping and care staff make every effort to ensure this is addressed as quickly as possible, on this occasion we acknowledge that when you visited the odour had not been eliminated. We constantly receive compliments about the homely environment at Worsley Lodge and note your comment that you believe this to have been a ‘one off’ which I can reassure you it was.


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Review from Lynn W (Daughter-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father-in-law has been in the home there hasn't been much wrong but the one thing there isn't enough staff on duty to give their full care for many residents they have to care for.

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Review from Barbara S (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for five and a half years. She is comfortable and happy. She is well looked after and the staff are very helpful.

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Review from Bridget T (Daughter-in-law of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely friendly environment and I was able to do some hand massages for the residents. I felt very welcome.

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Review from S B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels well cared for and safe at Worsley Lodge. Staff know her well and make every effort to meet her different needs. The programme of events is particularly valuable, and I am made welcome if I visit when there's something happening.

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Review from Wendy W (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent friendly service from all staff. Always interacting with residents. The Lodge is always clean and welcoming.

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Review from Susan W (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Having a disabled visitor to this care home and never ever being able to use the disabled parking facility due to staff using them with no disabled badge displayed is very annoying. For a care home to allow this to happen is unbelievably frustrating. The parking is totally inadequate.

Reply from Clare Sheehan, Careline Advisor at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry to hear that you have had difficulties parking when you visit Worsley Lodge. We regret that there have been times when the car park has been full and visitors to the home have parked in the disabled spaces. A reminder has been issued to leave these spaces free for people with disabilities.


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Review from J J (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for a short while.
In that time, I have felt she has been looked after very well in a safe place.

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Review from S S (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Worsley Lodge for over 2 years now. She is well cared for and is happy with both her care and numerous activities. The staff are friendly and attentive. The refurbishment has made a huge difference to the surroundings and atmosphere in the home.

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Review from Yvonne W (Wife of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very cheerful they take very good care of my husband. We can come and go as often as we like. The home is always clean.

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Review from R M (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since November 2017, she feels safe and happy. The caretaker is excellent, he sorts out any issues immediately and he is very pleasant.
The staff are very caring, understanding and reactive to my mum's needs. She has needed to see a doctor due to her chest and water infection.
The staff recognised she was unwell and dealt with things professionally and quickly. I have confidence in them and their knowledge knowing my mum is safe and well cared for is everything.

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Review from P M (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Worsley Lodge for 9 days respite as family members who care for him were on holiday. Dad was a little wary of staying here as he had visited a friend here and had memories of small rooms and unpleasant odours. The opposite is very much the case now. Staff were welcoming and attentive, rooms
bright and airy, meals varied and tea and biscuits/cakes very much appreciated. Most importantly, Dad felt safe and cared for here. He (and we) will be sad to leave.

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Review from L R (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has resided at Worsley Lodge for over 2 years now and has thrived in a caring environment. The staff have treated my mum with care, friendliness and dignity. The home is kept clean and very rarely do you smell a bad odour which is probably unavoidable at times. Sometimes I think the regular staff
are "pulled out" but I know they are doing there best to care for my mum. Worsley Lodge has just had a refurbishment and everywhere is looking lovely.

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Review from David R (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the Worsley Care Home and have no complaints what so ever. Thank you.

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Review from D F (Wife of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy with the home.

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Review from Thomas M (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of upgrade to home recently. Lots of nice, bright warm colours everywhere. Clean and fresh looking home with no unpleasant odours. Staff always friendly and helpful. My mother's room is spotless and a good choice of food which is all freshly cooked and smells lovely when we visit.

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Review from Brenda H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Everything the carers do is to make their residents comfortable and secure. Lots of activities are put in place and residents are encouraged to join in. Their personal care i.e hairdressing and beauty is available every week.
The food is excellent and all made on the premises. Bedrooms
are a little tired but to be fair these are all being refurbished in the future.
As a family, we are all feeling very blessed that our lovely mum is in a perfect place thanks to all the wonderful staff.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Worsley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Worsley Lodge Care Home is calculated as follows: ( (173 Excellents x 5) + (80 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Worsley Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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