The home is open 24 hours a day for visitors.
Small car park situated outside of the home for visitors
Abbeyfield House Bramhall has a Review Score of 9.9 (9.893) out of 10, based on 18 reviews in the last 2 years. Over all time Abbeyfield House Bramhall has 34 reviews.
Review from Sarah T (Daughter of Resident) published on 14 March 2025
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank you for your kind review Sarah, we are delighted to hear such positive feedback about the staff and facilities at Abbeyfield House Bramhall.
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Review from David P (Friend of Resident) published on 2 December 2024
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank you for such a lovely review David, we really appreciate your feedback and it's a pleasure having you come and visit us in the home.
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Review from Lyndsey H (Daughter of Resident) published on 14 November 2024
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank you for taking the time to give a 5-star review and thank you for your lovely comments praising our hard-working staff. We really appreciate your feedback.
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Review from J E (Daughter of Resident) published on 4 November 2024
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield House Bramhall
Thank you so much for your kind words. We're thrilled to hear your father has settled in so well and is enjoying life at Abbeyfield House. Knowing he's happy, fulfilled, and surrounded by friends brings us immense joy. Your gratitude means a lot to our team and inspires us to continue providing the best care possible.
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Review from Jenny S (Niece of Resident) published on 4 November 2024
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank for for taking the time to leave a 5-star review for us at Abbeyfield House Bramhall. I am glad to hear that you as a family feel that your auntie is in a safe environment and is well cared for.
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Review from Caroline W (Daughter of Resident) published on 30 July 2024
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank you for taking the time to leave us a 5-star review. I am so glad your mum enjoys living at Bramhall, and that Abbeyfield is able to support your needs.
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Review from Jane C (Daughter of Resident) published on 22 July 2024
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Reply from Courtney Obrien, Care home manager at Abbeyfield House Bramhall
Thank you for taking the time to leave us a 5-star review. I am delighted your mum is enjoying her stay at Bramhall.
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Review from T S (Daughter of Resident) published on 11 April 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for taking the time to give a 5-star review. It's great to read that your mama's stay at Bramhall was so enjoyable. Thank you for your lovely comments praising our hard-working staff.
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Review from Julie C (Daughter of Resident) published on 2 April 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for giving us a five star review. It's great to know your mum is enjoying her stay at Bramhall. Thank you for your kind words about the care we provide at Abbeyfield.
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Review from Ann S (Daughter of Resident) published on 5 March 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for giving us a 5-star review. I'm glad your mum felt part of the 'family'.
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Review from Stephen H (Son of Resident) published on 4 March 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for taking the time to leave us a 5-star review. I'm am delighted your mother is enjoying her stay at Bramhall.
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Review from Pamela D (Daughter of Resident) published on 20 February 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for taking the time to leave us a 5-star review. I am so glad your mum enjoys living at Bramhall, and that Abbeyfield is able to support your needs.
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Review from Susan W (Friend of Resident) published on 14 November 2023
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for your kind words about our staff at Bramhall and for taking the time to leave a review.
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Review from Nancy G (Daughter of Resident) published on 9 November 2023
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House Bramhall
Thank you for writing your review. We are delighted that your mum is enjoying her time with us.
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Review from Gerald S (Nephew of Resident) published on 26 July 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield House Bramhall
Thank you for your kind review Gerald, we are delighted to hear such positive feedback about the staff and facilities at Abbeyfield House Bramhall.
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Review from J H (Son of Resident) published on 26 July 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield House Bramhall
Thank you for taking the time to leave such positive feedback. We are pleased to hear that you are satisfied with the care your dad is receiving. We will take your comments regarding staff on board, thank you for your suggestion.
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Review from Mark O (Son of Resident) published on 17 July 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield House Bramhall
Thank you for taking the time to leave a review Mark, we really appreciate your feedback. We are delighted to hear that your mum is so happy living at Abbeyfield House Bramhall.
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Review from Andrew C (Son of Resident) published on 13 July 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield House Bramhall
Thank you for taking the time to leave feedback. We are glad that you find the staff and facilities here to be excellent. We really value your comments.
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Review from Janet M (Daughter of Resident) published on 26 April 2022
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House Bramhall
Thank you for your kind review Janet, we are delighted to hear how well looked after and happy your father is at Abbeyfield Bramhall. Your comments are very much appreciated.
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Review from Jean L (Daughter of Resident) published on 27 May 2021
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House Bramhall
Thank you Jean for taking the time to leave a review.
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The Review Score of 9.9 (9.893) out of 10 for Abbeyfield House Bramhall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Abbeyfield House Bramhall is calculated as follows: ( (193 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeyfield House Bramhall is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2023
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Job Title: Care Home Manager
Joined: 2017
Courtney is our wonderful registered manager, with a wealth of experience and passion for her role.
Job Title: Senior Housekeeper
Joined: 2006
I have worked at Abbeyfield for 14 years. My favourite thing about my job is making sure our residents have a clean and happy environment and really make them feel at home. I enjoy being helpful to the residents and do my best to make their day a little bit brighter.
Job Title: Senior Care Assistant
Joined: 2007
I have worked at Abbeyfield for many years. I am responsible for our residents and the upkeep of our home. I ensure all residents and staff are happy at the house which is my favourite part of the job. In my own time I enjoy gardening and spending time with my six grandchildren.
Job Title: Care Assistant
Joined: 2023
Joanna has worked for Bramhall for 1 year. She goes above and beyond each day to ensure high-quality care is delivered to all of our residents. Joanna is dedicated to her role and takes time out of her day to sit down with residents and offers a lot of 1 to 1 support.
Job Title: Care Assistant
Joined: 2016
Julie has worked for Bramhall for several years. Julie always ensures that all of our residents receive person centered care. Julie is a dedicated care assistant and ensures that all residents are made to feel well cared for and are safe at all times.