Appleton Lodge Care Home has a Review Score of 9.8 (9.783) out of 10, based on 15 reviews in the last 2 years. Over all time Appleton Lodge Care Home has 65 reviews.
Review from Joan B (Daughter of Resident) published on 19 April 2016
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Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
Safety / Security
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Value for Money
Review from Val Y (Daughter of Resident) published on 14 April 2016
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Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Review from Pam H (Daughter-in-law of Resident) published on 29 January 2016
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Review from Kay S (Daughter of Resident) published on 3 December 2015
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Elizabeth T (Sister of Resident) published on 24 November 2015
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Care / Support
Cleanliness
Treated with Dignity
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The Review Score of 9.8 (9.783) out of 10 for Appleton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Appleton Lodge Care Home is calculated as follows: ( (145 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Appleton Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2018
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Job Title: Home Manager
“I believe that kind of care means treating people just as you would like to be treated and doing what you can to make a difference in their life.”
Kay has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked for the company for several years, Kay closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Appleton Lodge.
When asked what she enjoys most about her role, Kay remarked: “I just love spending time with our Residents and being able to improve the
quality of their lives.”
Away from work, Kay enjoys reading and spending quality time with her family.
If you would like to find out more about Appleton Lodge, Kay would be delighted to have an informal discussion with you to answer any questions and provide further information.