Residential fees cover all care and accommodation, we offer a full laundry service and all meals and facilities are included
The only extra cost would be from privately offered services , we have a private weekly hairdresser prices are subject to individual requirements but average around £12.00 per session
We also have a private podiatrist who visits every 4 weeks and her cost is £13.00 per session.
daily papers can be arranged at cover price .
Ashbourne House has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Ashbourne House has 21 reviews.
Review from Sue S (Daughter-in-law of Resident) published on 28 July 2015
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.433) out of 10 for Ashbourne House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for Ashbourne House is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Ashbourne House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jun 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 1996
Martin has worked in care for over 25 years and has been the register manager of Ashbourne house since 2010
Job Title: Deputy Manager
Joined: 2013
Jess started working at Ashbourne in 2013
And became deputy manager after finishing her qualifications 2017
Job Title: Deputy Officer in Charge
Joined: 1999
Jennifer has been working in care for over 32 years
She has been at Ashbourne since 1999 training her way up to one of senior members of staff