Bamford Close has a Review Score of 9.9 (9.850) out of 10, based on 34 reviews in the last 2 years. Over all time Bamford Close has 78 reviews.
Review from M C (Son of Resident) published on 31 January 2024
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your kind review; much appreciated by the whole team at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole R (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your lovely review, much appreciated by all the team at Bamford and caring for your mum was a pleasure.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet P (Wife of Resident) published on 1 November 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your kind words and lovely review, which is much appreciated by all of us at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kerry R (Granddaughter of Resident) published on 2 October 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you so much for your review, much appreciated by all the team at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark D (Son of Resident) published on 29 September 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review; much appreciated by everyone at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Breda J (Wife of Resident) published on 19 September 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Brother-in-law of Resident) published on 12 September 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review, much appreciated by all of us at Bamford Close Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L R (Friend of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you very much for your review much appreciated by all the Bamford Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kath B (Granddaughter of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your lovely review much appreciated by all the Bamford team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Sister of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review much appreciated by all the team at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review much appreciated. Myself and the staff value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Greg R (Son of Resident) published on 18 April 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review Greg and kind words, much appreciated by all of us at Bamford Close.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie S (Daughter of Resident) published on 6 April 2023
Submitted via Website •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you, Julie, for your lovely review it means a lot to me and the staff and it was an honour and pleasure taking care of your mum. She will be missed by all at Bamford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Friend of Resident) published on 1 February 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your review much appreciated and happy you found your visit to Bamford a nice experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Cousin of Resident) published on 24 January 2023
Submitted via Postal Card •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thank you for your kind words; so glad you enjoyed the birthday party, many thanks for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Granddaughter of Resident) published on 22 November 2022
Submitted via Website •
Report
Reply from Deborah Whitworth, Home Manager at Bamford Close
Thanks for your review, we are happy to hear that you are satisfied with the activities and the food on offer at Bamford Close. We are sorry you feel your Nana's items go missing but this is very normal in a busy home, and we are pleased to let you know she has her glasses and dressing gown in her room. The menu boards were purchased by me (the Manager) and I fill these in myself - they were not filled in when I was on annual leave but will ensure they are going forward.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George P (Cousin of Resident) published on 10 November 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Daughter of Resident) published on 6 October 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S Q (Wife of Resident) published on 19 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.850) out of 10 for Bamford Close is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.850 for Bamford Close is calculated as follows: ( (344 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 401 Ratings = 4.85
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bamford Close is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Care Home Manager
Joined: 2021
Deborah Whitworth has been a Care Home Manager for over 10 years and has worked at Borough Care since November 2021. Deborah started off as a Care Assistant 30 years ago and worked her way to Senior Care, Team Leader, and Nurse Aid before becoming a Manager in 2010. She loves working in care because she likes to make a difference in residents’ lives and ensure they are happy and cared for. Deborah has an open-door policy and will always make time to speak to our lovely families about their loved ones.