Bryn Haven

Brinnington Road, Brinnington Road, Brinnington, Stockport SK5 8BS
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9.8 74 Reviews
  • Bryn Haven, Stockport
Bryn Haven is a delightful property that has been refurbished and upgraded specifically to suit adults with complex mental health conditions and dementia.

It is located in the Brinnington area of Stockport with close links to the local pedestrianised shopping area and health centre.

The home can accommodate up to 41 residents, offering a choice of communal lounges, including a wonderful, large conservatory, which provides a bright and airy seating area.

Residents can enjoy a game of dominoes, or snakes and ladders in the games room, or choose to take in some fresh air in the newly refurbished summerhouse.

Bryn Haven is also suitable for residents with mobility issues, with carers always working to understand the needs of each individual person.

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Care Provided by Bryn Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Cumston (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Bryn Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,102 – £1,137
    • Self-Funded Residential Dementia Care £1,102 – £1,137
    • RESPITE Self-Funded Residential Care £1,102 – £1,137
    • RESPITE Self-Funded Residential Dementia Care £1,102 – £1,137
  • (these prices are only a guideline, please contact Bryn Haven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Car park at the side of building


Bryn Haven Reviews (74)

Total of 74, showing 21-40
9.8

Bryn Haven has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Bryn Haven has 74 reviews.

Overall Experience

  • 57
  • 15
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Review from Douglas T (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff work very hard.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for you feedback much appreciated, I will pass your thanks onto the staff.


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Review from Maria S (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been really well looked after here. The staff are so loving and caring and my mum and all of our family are extremely grateful. The activities that the staff put in place are excellent and bring a smile to everyone's faces.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for your lovely review, we are so glad that families enjoy the activities and are making special memories with their loved ones.


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Review from Kathryn L (Niece of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Bryn House for the past eleven months. I cannot speak too highly of the time she has spent there. All staff from the manager to every member of the team, carers and ancillary workers alike are faultless. Nothing is too much trouble. If my aunt is unwell I am immediately
notified and advised as to the course of action the home is taking, with the support of relevant medical professionals. Most of all, I am so grateful for the wide range of activities on offer, ensuring a stimulating and positive environment. I feel very blessed that my aunt is cared for in this outstanding home.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for your comments, they are very much appreciated. I will pass this on to all staff, they will be overjoyed with the feedback.


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Review from Dawn M (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here visiting, another fabulous event organised for the residents and their families. Great entertainment and refreshments.
The care shown to residents is always high and attention is always given to being very inclusive and welcoming. Our relative appears very happy on our visits.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for these kinds words, I will pass these on to the staff.


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Review from Catherine J (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Bryn House in early October and was welcomed by staff in the most caring way. Mum has been encouraged to go into the lounge and dining area to socialise. We have already been on a trip to Blackpool Illuminations and had several parties/activities in the home.
We thoroughly enjoyed the
Las Vegas afternoon - it made Mum's day to have a dance and a photo with Elvis! Thank you!

Reply from Amanda Cumstom, Home Manager at Bryn Haven

What lovely feedback! Glad all of our relatives are participating in the activities and making special memories with their family members.


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Review from Ronald G (Husband of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Haven was my first choice and I have been more than satisfied. I cannot fault the care and attention that is afforded to my wife. Many thanks.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you, staff are very supportive and it is lovely to be appreciated. I will pass this onto all staff


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Review from Lynne D (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. The bedroom (my mum's) needs decorating and the wardrobe is too small. Hardly any room for clothes and shoes.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for your feed back, I know which room this is and the decorators are currently updating this room, I have asked for new furniture so hopefully the room will be looking great in no time.


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Review from Stephen S (Nephew of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past, I knew two Bryn Haven Care Home residents who were very happy here. As my aunt grew older and required 24-hour care, Bryn Haven was my first choice and a very wise decision it turned out to be. My aunt has been very happy during her stay, she (and I) find the staff to be extremely caring
and understanding. The rooms and the home are clean and kept in good condition. Staff are extremely kind, caring and understanding of her increasing mental and physical frailty. Outings, special events and sing-songs are arranged and particularly enjoyed by my aunt. I would not hesitate recommending Bryn Haven to others.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for your kind words, I will pass this review on to the staff I am sure they will appreciate the positive feedback.


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Review from Bridget K (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit with a friend every few weeks to see her elderly aunt. Her aunt always appears happy and content, she appears to be well cared for, her room is always clean and tidy. The staff are always friendly and approachable. We are always made to feel welcome when we visit the home.

Reply from Amanda Cumstom, Home Manager at Bryn Haven

Thank you for your lovely feedback, our aim is to ensure all residents, family members and visitors are treated with the greatest respect.


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Review from Penny D (Friend of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a resident's 100th birthday!
I was overwhelmed with the care, effort and attention given by all the staff in making sure this person had an amazing time and all the residents enjoyed everything. The daughter of the resident took me to her room to take her presents back. I was blown away
by how lovely it was, I was blown away by how clean everywhere was. My poor mm died two years ago, just after her 100th birthday, I just wish that she had been in a place like Bryn Haven Care Home, she would have loved it and lived longer, I am sure! Well done everyone.

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Review from S S (Sister of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. The staff very friendly and helpful, can't do enough to make you feel comfortable. Spotlessly clean and always smells clean and fresh. The staff are lovely with residents and family alike and can't do enough to make you feel welcome.

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Review from M M (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident at Bryn Haven. Happy, caring environment. The carers are fantastic with my mum. Nothing is too much trouble. Kept informed at all times. The management are amazing. Happy for me to call anytime to ask about Mum. The management look after myself and my dad as well.
Home from Home. Well done Bryn Haven.

Reply from Amanda Cumston, Home Manager at Bryn Haven

Thank you for these kind words, we are here to support all our lovely residents and their loved ones. Feel free to call anytime, we are always here to advise and support.


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Review from Maria H (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Bryn Haven. The staff are all very caring and friendly. They are always helpful and will try to put right any issues that arise. Her room is bright and a good size and is always clean and tidy. I feel very confident that Mum is well looked after and has all her needs met.

Reply from Sharon Whittey, Deputy Manager at Bryn Haven

Thank you for your kind feedback, it really means a lot we aim to provide the best care possible.


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Review from Paddy C (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Very helpful.

Reply from Sharon Whittey, Deputy Manager at Bryn Haven

Thank you for your kind words. Feedback is always welcome.


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Review from Steve B (Son of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly. Mum is always singing and dancing.

Reply from Sharon Whittey, Deputy Manager at Bryn Haven

Thank you for your kind words. I shall ensure all staff read the reviews.


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Review from Neil M (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bryn Haven for 4.5 years. The staff have been fantastic, even through difficult times such as covid. Their friendly, caring attitude is great. I would definitely recommend Bryn Haven.

Reply from sharon whittey, deputy manager at Bryn Haven

Thank you for your kind words. I shall ensure to pass this to all staff.


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Review from L P (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife did not want to be in a home, she always appeared to be happy there. She was certainly well treated by all the care staff and well-liked. They all do a tremendous job and are so caring. I looked at them and some of them are so young, yet they are able to show much compassion and care.
They do a job that not everyone could do, including me. They have so much patience and understanding and are truly in love with the job they do. Whenever I visited my wife, I was always made to feel so welcome and everyone was so friendly and understanding. I used to visit my wife every day and I got to know every member of staff, indeed they said and still do say that I am part of the family and I am so pleased and proud to think that they gave me that honour. I cannot thank them enough for what they did. My wife died in the home on the 1st March 2022.

Reply from Sharon Whittey, Deputy Manager at Bryn Haven

Thank you for your feedback, our aim is to ensure all our residents receive the best care. We are sorry for your loss, you are always welcome to come for coffee and a chat.


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Review from Leander H (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mum here from another care home that was very poor. The difference straight away was like night and day. The staff were waiting at the door and you could feel the warmth of the atmosphere as soon as we walked in. The interaction with residents, good humour and the staff really do care, I cried
with relief getting Mum here. Best move ever, the staff really are approachable, kind and down to earth, lovely people. I feel like I can ask anything and that makes me relaxed. Mum is doing grand, very happy.

Reply from sharon whittey, deputy manager at Bryn Haven

Thank you for your feedback, it was a pleasure to have Mum back here at Bryn Haven.


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Review from Mike G (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Communication is non existent. There is no evidence whatsoever that there was any handover from the previous manager to the present manager. This is not just my own isolated opinion. Every time that I visit and have the opportunity to discuss matters with other visitors they all make the same point.
A total lack of communication.

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Review from Anne V (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, I am satisfied with the care that my mother receives. As I live in Canada, I am in regular contact with my brother and sister and they keep me very well informed. The staff are friendly, kind, and respectful.
The one area that is sadly lacking is communication. We would like to see a newsletter,
photos and be informed in a timely manner of any changes to our mother's health and behaviour.
Also, for the families of new residents, a booklet containing information regarding settling their loved ones into Bryn Haven would be most helpful. I have suggested this previously. eg what to bring to their bedroom, names being put in clothing. The little things that are not obvious to newcomers. Maybe a volunteer could handle this.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Bryn Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Bryn Haven is calculated as follows: ( (292 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Haven is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Amanda

Amanda Cumston

Job Title: Home Manager

Amanda has worked for Borough Care for over 20 years, starting at homecare and working her way up to Senior Carer, Deputy Manager and now Home Manager at Bryn Haven where she has been since November.


She says, "Bryn Haven is a lovely home. The staff are amazing and the home itself is warm and welcoming, with loads of great activities. I want the home to be fun and to see the residents smile because if they are happy then I know we are doing a great job.”


Sharon

Sharon Whittey

Job Title: Deputy Manager

Joined: 2005

Sharon has worked for Borough Care for 17 years, mostly based at Bryn Haven


She started her career as a housekeeper then worked her way up the ladder to care assistant then Senior Carer, then Deputy Manager


She enjoys her job as it makes her feel good knowing that she can make a difference in our resident's day-to-day living.