Bryn Haven

Brinnington Road, Brinnington Road, Brinnington, Stockport SK5 8BS
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9.8 74 Reviews
  • Bryn Haven, Stockport
Bryn Haven is a delightful property that has been refurbished and upgraded specifically to suit adults with complex mental health conditions and dementia.

It is located in the Brinnington area of Stockport with close links to the local pedestrianised shopping area and health centre.

The home can accommodate up to 41 residents, offering a choice of communal lounges, including a wonderful, large conservatory, which provides a bright and airy seating area.

Residents can enjoy a game of dominoes, or snakes and ladders in the games room, or choose to take in some fresh air in the newly refurbished summerhouse.

Bryn Haven is also suitable for residents with mobility issues, with carers always working to understand the needs of each individual person.

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Care Provided by Bryn Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Cumston (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Bryn Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,102 – £1,137
    • Self-Funded Residential Dementia Care £1,102 – £1,137
    • RESPITE Self-Funded Residential Care £1,102 – £1,137
    • RESPITE Self-Funded Residential Dementia Care £1,102 – £1,137
  • (these prices are only a guideline, please contact Bryn Haven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Car park at the side of building


Bryn Haven Reviews (74)

Total of 74, showing 61-74
9.8

Bryn Haven has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Bryn Haven has 74 reviews.

Overall Experience

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Review from Michael T (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mother is receiving. The home is bright and clean with a very pleasant atmosphere. Everything is well organised. The staff are kind and caring and very attentive. My mother has settled in well and seems to be very happy.

Reply from Francine Riley, Home Manager at Bryn Haven

Bryn Haven would like to thank you for your kind words.


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Review from B W (Husband of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Bryn Haven since 2012 - it is a wonderful place. The quality of care is phenomenal and we can talk to all the staff and discuss all concerns. We have privacy, dignity and total trust, we have the best possible care. The rooms are comfortable and private, there is no distress or trauma
anywhere in the home. The food is excellent. The new manager took over the 'chair' brilliantly with no fuss, and with total professionalism. I hope that when my time comes, Bryn Haven will find a room for me!!

Reply from Francine Riley, Home Manager at Bryn Haven

Thank you so much for your kind words and your review.


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Review from G A (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression on visiting Bryn Haven to check if it would be suitable for my husband was how nice and bright it was and very clean.
I also like the personal touches which make it as much like home as possible.
Bryn Haven has turned out to be a happy place and I cannot fault the staff who are
very compassionate and caring towards the residents.

Reply from Francine Riley, Home Manager at Bryn Haven

Your kind words are much appreciated, thank you.


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Review from M F (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband, who has advanced Alzheimer's disease, was admitted to Bryn Haven care home eight months ago, I have found it a welcoming and friendly place. Staff display a cheerful, patient and caring manner towards residents. Coming away from visiting my husband, I can feel confident that I am leaving
him calm, comfortable and cared for. Management is efficient, records are maintained and staff turnover appears low.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you for your review of our home.


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Review from Charles Z (Son of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bryn Haven since September 2015. When we visit, the staff on duty always acknowledge our presence saying hello to us and responding to any questions we have. The manager and staff appear to be genuinely caring and nurturing towards my Mum. Mum, despite her illness, has seemed
content since her admission and has shown no signs of any distress. My wife and I feel Mum is looked after as best as is possible and are grateful to the team for taking such good care of her.

Reply from Francine Riley, Home Manager at Bryn Haven

Thank you for your kind review of Bryn Haven.


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Review from W G (Wife of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bryn Haven and all the staff has been a very reassuring one.
The word "care" is the central impression and patience when I have been visiting. I highly recommend Bryn Haven. The food is also food and plentiful. I look on it as family.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you very much for your review of Bryn Haven


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Review from Pamela M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Bryn Haven for 3 years this month. As a family, we cannot fault the care he has been given. The staff have looked after dad as if he were their dad. He is treated with love and dignity. Placing dad in the care of Bryn Haven was the best way we could have ever cared for him. Massive thank
you to all the staff.

Reply from Francine Riley, Home Manager at Bryn Haven

Thank you for your kind words.


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Review from Sharon M (Daughter-in-law of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been in here for over three years, we go and visit him every week and in all that time I have never seen anything but love and care for the residents, they are so nice with everyone and they always have a smile to greet you. They truly do a fantastic job.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you for your kind words .


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Review from Christine W (Daughter of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very daunting and upsetting thing to do, but as soon as I stepped into Bryn Haven, it felt right.


I like the way a resident profile is done, so everybody is treated as an individual.


I was allowed to make Mum's room personal without any limits which helped Mum to settle in.


The staff

are very approachable if I have any concerns about anything. Very happy.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you for your kind words Christine


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Review from Carole R (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since Mid 2015. Although she took a while to settle in initially, she is now very happy and she obviously feels safe and secure. Mum's room is smaller than some and the furniture is tired but serviceable. Her clothes are washed and dried with care and returned to her room, although
occasionally, we find her wearing clothes not belonging to her and have noticed other residents (occasionally) wearing her clothes.
Mum rarely seems to have any footwear on, despite having over ten pairs of footwear somewhere in the home.
That said, mum is happy and generally unaware of her condition, which is in a fairly advanced stage. The carers appear to genuinely care for all the residents and give and receive hugs and kisses. They get to know each resident personally.
The medical care provided by the GP's etc who visit the care home are reliable and consistent. As a relative of a resident, I have been generally happy with the care provided to mum and would not consider moving her elsewhere, particularly because mum now considers this care home to be her home and the carers to be her friends.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you very much for your review, Carole.


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Review from Ruth L (Wife of Resident) published on 18 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The social worker recommended this care home for respite. My husband went there twice and was happy. Then he needed to go in full time, so we chose the same place. It is very simple with no extra grand facilities, but we had to think about finances and the future. The carers are very good and pleasant,
and there are plenty of them. Special dietary needs are being followed, without any fuss. There are plenty of chairs so that visitors can easily sit with their resident. Our family is happy with the home, and my husband is happy. There are no bad incidents from the carers.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you very much for your review Ruth.


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Review from Michael M (Son of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good and look after my father and give him 100% support. They are all very caring and kind and I feel this home is excellent in all ways for this type of illness the residents have. I would, and have recommended this home to about five other people.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you very much for your review Mike.


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Review from Bill W (Husband of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Bryn Haven are very good and receptive and look after my wife with excellent care. The home is very welcoming and friendly and I would recommend Bryn Haven to anyone who is looking for care or treatment.

Reply from Francine Riley, Home manager at Bryn Haven

Thank you Bill for your review.


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Review from Sue M (Daughter of Resident) published on 20 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the reluctant decision that our father needed 24 hour care my brother and I looked around several homes in Stockport. On entering Bryn Haven we knew immediately that this was the right place for him. Luckily there was a vacancy and after a trial period he became a member of the wonderful
family there, It hasn't always been easy, for him or the staff, as my father took quite a while to settle but the staff were wonderful and very patient (even after several attempts by him to run away!). We now have peace of mind and know that our father is safe and being well cared for by all the staff here.


The home is very welcoming and clean. The rooms are kept to a very high standard and the food choice is excellent. The residents are kept well dressed and groomed. I would highly recommended Byrn Haven to anyone looking for a safe and caring environment for their relatives.


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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Bryn Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Bryn Haven is calculated as follows: ( (292 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Haven is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Amanda

Amanda Cumston

Job Title: Home Manager

Amanda has worked for Borough Care for over 20 years, starting at homecare and working her way up to Senior Carer, Deputy Manager and now Home Manager at Bryn Haven where she has been since November.


She says, "Bryn Haven is a lovely home. The staff are amazing and the home itself is warm and welcoming, with loads of great activities. I want the home to be fun and to see the residents smile because if they are happy then I know we are doing a great job.”


Sharon

Sharon Whittey

Job Title: Deputy Manager

Joined: 2005

Sharon has worked for Borough Care for 17 years, mostly based at Bryn Haven


She started her career as a housekeeper then worked her way up the ladder to care assistant then Senior Carer, then Deputy Manager


She enjoys her job as it makes her feel good knowing that she can make a difference in our resident's day-to-day living.