Cawood House has a Review Score of 9.9 (9.860) out of 10, based on 23 reviews in the last 2 years. Over all time Cawood House has 67 reviews.
Review from Jude R (Daughter of Resident) published on 21 February 2025
Submitted via Website •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review. It is always lovely for staff to hear that families are reassured
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Joseph S (Grandson of Resident) published on 24 January 2025
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, our staff always love to hear these reviews. We will make sure we share them.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Mark S (Son of Resident) published on 23 January 2025
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review. It is always lovely for staff to hear that families are reassured about the care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeff B (Husband of Resident) published on 14 October 2024
Submitted via Website •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue W (Daughter of Resident) published on 7 August 2024
Submitted via Website •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Wife of Resident) published on 23 April 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to receive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven T (Son of Resident) published on 23 April 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that family members are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J T (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, it is always lovely for staff to family members are reassured of the care given.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that family members are reassured of the care given.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan F (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that family members are reassured of the care given.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Brother of Resident) published on 19 April 2024
Submitted via Postal Card •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely to hear that family members are reassured of the care given.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter-in-law of Resident) published on 28 November 2023
Submitted via Website •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony C (Son of Resident) published on 28 November 2023
Submitted via Website •
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Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian O (Husband of Resident) published on 14 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth D (Daughter of Resident) published on 10 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely to hear that families are reassured of the care at Cawood House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine C (Daughter of Resident) published on 10 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you for your review, it is always lovely for staff to hear that families are reassured of the care at Cawood House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amy A (Granddaughter of Resident) published on 9 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle A (Granddaughter of Resident) published on 9 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for the staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A U (Daughter of Resident) published on 3 November 2023
Submitted via Website •
Report
Reply from Lisa Murphy, Home Manager at Cawood House
Thank you so much for your review, always lovely for staff to hear that families are reassured.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.860) out of 10 for Cawood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Cawood House is calculated as follows: ( (234 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 271 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cawood House is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2019
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Job Title: Home Manager
Joined: 1995
Lisa Murphy has been with Borough Care for 30 years, having started as a Care Assistant and working her way up through various homes. She has been a manager at Cawood House for four years.is the Home Manager at Cawood House.
Lisa and her team have been credited with the warm, family feel of the home and recently won Borough Care's 'Family Connections Award' for her and her team's amazing work in building a real community within the home.
Lisa says visitors to the home can expect "warmth love and laughter."