Visitors are welcome at any time but are requested to avoid doing so at meal times (between 12.00 - 13.30 and between 16.00 - 17.00)
There is ample parking available for use by visitors in the grounds of the Home
Davenport Manor Residential Home has a Review Score of 9.7 (9.696) out of 10, based on 8 reviews in the last 2 years. Over all time Davenport Manor Residential Home has 9 reviews.
Review from Donna B (Daughter of Resident) published on 18 September 2024
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Reply from Alex Devassykutty, Administrator at Davenport Manor Residential Home
Thank you so much for sharing this wonderful review! We're delighted to hear that your mum has settled in so well at Davenport Manor and that she's enjoying her time here. It's heartwarming to know she's made friends, feels comfortable with our staff, and is even enjoying her mornings and a little Baileys! We always aim to create a welcoming, friendly environment, so it's fantastic to hear such positive feedback. We're glad she feels at home, and we'll be sure to keep making her experience here as enjoyable as possible. Thanks again for your kind words!
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Review from Andrew G (Son of Resident) published on 13 September 2024
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Reply from Alex Devassykutty, Administrator at Davenport Manor Residential Home
Thank you for your wonderful review! We're thrilled to hear your mother is receiving exceptional care at Davenport Manor. It means a lot that you appreciate our dedicated staff, clean environment, homemade meals, and activities. We're especially grateful for your kind words about our team and will be delighted to know their efforts are making a difference. Thank you for trusting us with your mother's care!
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Review from K Z (Daughter of Resident) published on 18 April 2024
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Reply from Alex D, Administrator at Davenport Manor Residential Home
Thank you so much for taking the time to share your experience with us. Your heartfelt message brought immense joy to our team and reaffirmed the importance of the work we do at Davenport Manor. We are deeply touched by your kind words and are thrilled to hear that your dad has settled in so well since moving here last November. Once again, thank you for entrusting us with your dad's care and for sharing your heart-warming experience with us. If there is anything else we can do to enhance your dad's stay please do not hesitate to reach out. Thank you.
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Review from Lauren E (Granddaughter of Resident) published on 3 April 2024
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Reply from Alex D, Administrator at Davenport Manor Residential Home
Thank you so much for taking the time to share your positive feedback about Davenport Manor. We are truly delighted to hear about your experience and how much your grandad is enjoying his time with us. It brings us immense joy to know that our staff's dedication and friendliness have made a difference in your grandad's life. Thank you once again for your heartfelt feedback. We look forward to continuing to provide exceptional care to your grandad and all of our residents.
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Review from Lorraine E (Daughter of Resident) published on 29 February 2024
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Reply from Alex, Administrator at Davenport Manor Residential Home
Thank you Lorraine for letting us know how we are doing at Davenport Manor. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Thank You.
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Review from Jennifer S (Granddaughter of Resident) published on 22 February 2024
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Reply from Alex Devassykutty, Administrator at Davenport Manor Residential Home
I'm glad to hear that your aunt had a good experience.
Thank you for sharing your positive experience.
Thank you.
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Review from Susan H (Daughter of Resident) published on 23 October 2023
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Reply from Dilip Patel, Director at Davenport Manor Residential Home
Susan, thank you for your kind and uplifting words which are appreciated and will spur us on not only to continue providing attentive care to all our residents but strive to do even better. I have passed on the details of your review to our staff, key to the quality of the care and service we provide, who deserve credit for the dedication that they bring to their role.
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Review from Katie H (Daughter-in-law of Resident) published on 20 October 2023
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Reply from Alex Devassykutty, Administrator at Davenport Manor Residential Home
Hi. Thank You for you review. I will pass on your feedback to our team. We are very happy that your father-in-law is very happy at Davenport Manor.
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Review from Elaine N (Daughter-in-law of Resident) published on 5 May 2022
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The Review Score of 9.7 (9.696) out of 10 for Davenport Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Davenport Manor Residential Home is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) ) ÷ 96 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Davenport Manor Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jun 2021
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