Hillbrook Grange

Ack Lane East, Bramhall, Stockport SK7 2BY
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7.7 19 Reviews
  • Hillbrook Grange, Stockport
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Care Provided by Hillbrook Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Hillbrook Grange Residential Care Home Ltd
  • Person in charge
  • Rosaleen Charles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Hillbrook Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,448
    • Self-Funded Residential Dementia Care £995 – £1,448
    • RESPITE Self-Funded Residential Care £995 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,448
  • (these prices are only a guideline, please contact Hillbrook Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Hillbrook Grange Reviews (19)

7.7

Hillbrook Grange has a Review Score of 7.7 (7.683) out of 10, based on 3 reviews in the last 2 years. Over all time Hillbrook Grange has 19 reviews.

Overall Experience

  • 10
  • 8
  • 1
  • 0
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Date Published

19
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1
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16

Review from N B (Brother of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old sister was a resident for 3 weeks as respite for her carer. The manager and her team were excellent, accommodating my sister at very short notice. I was immediately impressed by the genuine, helpful attention I received when making initial enquiries and upon my sister entering the home.
This same attention was evident from all the staff at each of my visits. The meals were excellent and home-cooked, and my sister benefited enormously from these, having suffered from a condition prior to entering the home, which had caused a loss of appetite. The home was warm and welcoming, and its setting in wooded grounds created a very pleasant ambience. I have no hesitation in recommending this home, and I would like to say a grateful thank you to the manager and her staff.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for your comments. I will pass them onto all the staff.


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Review from Vincent W (Nephew of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A fine woodland setting close to Bramhall Railway Station. Welcoming friendly staff. First impression of loud piped commercial radio in the reception area. Inappropriate for elderly residents - and visitors! Please discontinue or replace it with a (quieter) classic radio station. Incontinence odour
on the ground floor. Lovely light-filled dining room but the board displayed the previous day's menu. Is the evening meal served at 16:00 hours? Too early.
Large lounge dominated by ubiquitous TV. Other lounges are available but please provide drink-making facilities in the Coffee Lounge. Library is heaven but books need some shelves or bookcases. The wallpaper depicts pretend shelves!
'This day on previous years' newssheet is a good stimulant for conversation and reminiscences. Some clutter in the communal areas, boxes of incontinence pads?
My aunt is happy with her attractive spacious en-suite room.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you for your comments. We have a regularly changed playlist to suit all tastes, 40's,50's,60's,70's and some classical. The residents often sit in reception to listen and comment as to how music brings back memories for them. Sorry about the clutter but as you can appreciate we are a busy care home with daily deliveries at the main entrance, we had just received a delivery of goods, and they were in reception ready to be distributed. We have opening dining from 4 pm till 5.15 pm, these times were agreed by the residents at their regular residents meetings.


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Review from Hayley H (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for nearly two years. She received excellent care throughout her stay, in all aspects. Mum was treated with dignity, respect and kindness at all times, by all members of staff. The food choices and quality were consistently very good, even when Mum's appetite decreased. Thanks
to everyone at Hillbrook Grange, from all the family.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for your kind comments. I will pass them onto the staff.


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Review from Margaret L (Wife of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for the past 12 months and has been looked after well. There have been ongoing improvements in staff levels and standards.
The kindness and thoughtfulness of the Management and all the Staff have been exemplary, thank you so much for all your care.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for taking the time to write a review.


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Review from Susan B (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Hillbrook for over three years now, having entered before the Covid pandemic so she has experienced a lot of changes in that time. Whilst there was a time of concern during the changeover of management I am happy to say that the improvements have been tangible and most welcome.
Mum is now well cared for by staff and carers who know her well and understand her needs. If there are issues they are addressed in a timely, caring, honest and professional manner. There are still improvements to be made but that is to be expected. Overall the care she receives is good.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you for your valuable feedback. I will pass this on to the staff.


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Review from A G (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff know the residents well and respond to their individual needs in a cheerful and respectful manner.
The management listen to any concerns raised and try to resolve any issues.
The staff try to stimulate the residents with a variety of activities but I do feel more could be done in this area
in particularly making better use of the outdoor area.
Fresh air, walking outside regularly, gardening and making it more accessible to all.
The gazebo is a fantastic facility but it should be regularly checked for cleanliness.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for taking the time to leave us feedback.


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Review from Megan W (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat the residents with respect and dignity and are kind and caring. There is a homely atmosphere and the home is always very clean. The food is home made and the residents enjoy being offered a choice at all meal times. The senior team are very approachable.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for your positive feedback and for taking the time to post this review.


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Review from Shona R (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Inclusive. Caring. Quick to answer phone. Staff know names of every resident and their foibles. Central to Bramhall. Home like feel. Staff genuinely care for residents. Deputy manager very supportive.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for taking the time to leave an excellent rating. I will pass this onto the staff.


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Review from B B (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident and it's been and continues to be a struggle. Although I have found the staff to be excellent always helpful. I would recommend to others. I am just not sure that the situation of not being able to use the separate lounge area for visits etc. When I first visited there was a
coffee machine and comfortable chairs. I am sure with the winter approaching this would be a good option for my mother's friends. As she is still adapting in many ways I realise there are still restrictions regarding Covid.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you so much for taking the time to leave us this review. Visits are in the bedrooms at the moment and outside in our Pergola which has heating, we want to protect all Residents, but if we can accommodate a visit in one of our lounges we will as long as this doesn't affect other Residents.


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Review from Jennifer B (Niece of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is in a happy and settled environment. She is fond of the carers who take very good care of her. The home is extremely clean and a pleasant place to visit. Overall a happy and caring place in which to place a loved one.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you for your review. I will pass your comments on to all the staff.


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Review from Mike G (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum (93) moved to Hillbrook Grange at a challenging time, a) Care Home Covid restrictions b) the home itself engaged in a major service improvement programme. It wasn't a seamless transition but my sister and I are happy to say Mum seems to have settled well into her new home and is happy. We hadn't
expected it to be easy as Mum suffers with dementia and has a sight disability. We experienced some early teething problems. Thankfully, the family worked closely with the management team who actively resolved the key areas of concern. We quickly identified the Care Home itself was on a steep continuous improvement journey. We are now pleased to say we have seen significant improvements in the first 5 months. The manager knows the journey is not yet finished. We noted the management team always display a "can-do positive" attitude; they are vastly experienced and know the standard they need to achieve. Service has further been helped by recent recruitment of new permanent staff.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you Mike for your lovely comments. We hope to continue our positive relationships.


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Review from Alison H (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few months with new leadership we have been overall delighted with the care of our mum. The staff have shown such kindness to Mum who can be challenging at times. They seem to understand Mum, are respectful to her and very professional with the care and standards they give. During such
difficult times and restrictions they have tried to accommodate not only our mums needs but those of my aged father too. Communication has been very good, always being informed of changes, needs and incidents, liaising with other professional bodies.
We wouldn’t hesitate to recommend Hillbrook Grange and very soon can see my father being a resident there.

Reply from Pamela Jones, Admin at Hillbrook Grange

Thank you Alison for your continued support. I will pass on your comments to all the staff.


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Review from Tim R (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillbrook provides a well run and safe environment which has become all the more apparent during the current Covid crisis. The bright and airy ambience of the communal areas provides a spacious and comfortable environment from the moment you enter the estate. The standards of hygiene appear to be very
high and the level of medical support from the nursing staff is most reassuring. As a relation of a resident, I have always been well received with all the staff being eager to accommodate my enquiries and suggestions.

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Review from P H (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and the staff are spot on with medication. The staff are very caring and kind. The manager making positive changes. End of life care for mum was perfect couldn't have been better. Safe and warm environment. If any criticism more varied activities to meet the needs of dementia
residents and more outings for all the residents. More training needed to nurture residents in taking part in activities.

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Review from M R (Friend of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Hillbrook Grange weekly for over two years. From stepping inside the front door the excellent ambience meets you. Friendly, caring receptionist, friendly and caring staff. Cleanliness is excellent. No smells hit you in any part of the home. Residents are well presented, with dignity,
respect and compassion and are happy. All this presents to me that the home is well led.

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Review from Margaret T (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. Professional staff who are always welcoming. A genuine concern and affection for the residents. Clean and tidy communal areas and individual rooms. Food very good.

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Review from J H (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hillbrook for 5 months. Whilst his room is not en-suite, the bathroom is directly opposite his room and this suits him fine. The staff are really friendly and approachable and nothing is too much trouble. They look after the residents and the family, which is really refreshing
after several bad experiences with hosptial staff. I would definitely recommend Hillbrook Grange to others looking for somewhere safe and personable for elderly family members.

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Review from C D (Friend of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillbrook Grange is very welcoming. The staff are always friendly and helpful. The facilities are clean and well kept, with a variety of different areas to relax. Residents are treated with kindness, dignity and respect.

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Review from Barb G (Daughter of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a real heart with very friendly and efficient staff. My mother has been resident for over 12 months and has been extremely well cared for. Lovely gardens for when the sun shines and cosy lounges and bedrooms. I feel Hillbrook is a cut above others and if I have to go in a home Hillbrook
will be top of the list!

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Current Review Score: 7.7 (7.683)

Overview of Review Score

The Review Score of 7.7 (7.683) out of 10 for Hillbrook Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Hillbrook Grange is calculated as follows: ( (16 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 35 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.369 Points relating to the number of positive Reviews for Hillbrook Grange is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 2 Positive Reviews ÷ 8.2 = 0.244

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hillbrook Grange

What types of Care is Hillbrook Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillbrook Grange provide?

Own GP if required is an additional type of care provided.

How many Rooms does Hillbrook Grange have?

There are 41 Single Rooms.

What are the Facilities & Services at Hillbrook Grange?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillbrook Grange to the centre of Stockport?

3.5 mile(s) as the crow flies, distance by road may be significantly further.