Lisburne Court

Alfreton Road, Offerton, Stockport SK2 5LU
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9.9 111 Reviews
  • Lisburne Court, Stockport
Lisburne Court is a specialist dementia care home, providing convenient up and down living spaces, with kitchens, dining rooms and bright and spacious lounges available on the ground and first floor, so that less mobile residents can enjoy home comforts without negotiating stairs or lifts.

A varied activities programme, organised by a dedicated activity and lifestyle facilitators, means there is much to enjoy and get involved in.

Special diets are catered for, by the in-house catering team as well as specialist catering partner Apetito, as the home looks to support good nutrition alongside quality care.

Show Lisburne Court on the Map

Care Provided by Lisburne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hayley Weston (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Lisburne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,077 – £1,183
    • Self-Funded Residential Dementia Care £1,077 – £1,183
    • RESPITE Self-Funded Residential Care £1,077 – £1,183
    • RESPITE Self-Funded Residential Dementia Care £1,077 – £1,183
  • (these prices are only a guideline, please contact Lisburne Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lisburne Court Reviews (111)

Total of 111, showing 61-80
9.9

Lisburne Court has a Review Score of 9.9 (9.865) out of 10, based on 52 reviews in the last 2 years. Over all time Lisburne Court has 111 reviews.

Overall Experience

  • 90
  • 19
  • 2
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Date Published

111
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Review from Kirsty R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and friendly, always helpful and always there to answer questions. Clean and tidy place, always something going on.

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Review from Steven N (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the staff are always kind, caring and supportive to all the residents. They seem to understand my mother and her needs very well. She clearly feels at home.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will pass on to the staff team.


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Review from J J (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and friendly. Mum is happy with the care that she receives. The carers come across as very caring and are caring and supportive towards mum. The management and team are all very helpful.

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Review from L A (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been a resident in her care home for a year now. Although visiting has been somewhat restricted due to covid when we have seen mum she appears to be well looked after by all the staff. We are very impressed by daily activities undertaken and also special days (e.g Valentines) and festivities
all of which are celebrated. We are sent emails and photos these are always nice to see. Every aspect of mum's care e.g GP visits are always relayed to me which is reassuring. So this first year I would say - great job and thank you.

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Review from Alan P (Partner of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find that my partner has been well cared for when I visit. If the staff have any concerns about my partner's health we as a family are always notified of any action taken. We are always made to feel welcome on our request visits and we know that our loved one is in the best possible place for
her situation. Thank you.

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Review from J B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lisburne Court welcomed my mum warmly into the home following a difficult few months in hospital. She settled in very well and it was a comfort to the family to see her being so well looked after. Lots of company for her, lots of entertainment and activities and lovely food. Best of all
the staff really care! Thank you.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will pass them on to the rest of the team.


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Review from J A (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for, her room is adequate, staff are very good nothing is too much trouble. She is very happy here.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will pass them on to the team.


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Review from L W (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care mum receives in Lisburne Court. The staff are helpful, friendly and very caring. The home always looks clean and smells clean too. Mum is always treated with respect and loves the staff. Any queries are promptly dealt with. It was lovely to visit mum today without having
to make an appointment.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your kind words, I will pass your comments onto the staff.


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Review from Robert D (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is well maintained and fit for purpose, very clean. The staff are excellent, friendly and knowledgeable. Staff do their best to keep residents happy and occupied.

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Review from A M (Daughter-in-law of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law always looks clean and tidy, she's well fed. The carers can't do enough to help her and help us if we need it. She's been at Lisburn for two years and I've never had a complaint yet. Obviously, we have not been going into the bedrooms because of covid. So I'm not sure what clothes etc
she needs. We can check when we are allowed back in.

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Review from Andraya W (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We didn't have a choice with which home my mum was placed in as it was at the height of the pandemic and she was in hospital and needed to be moved on Christmas Eve. Nobody had told us she had been moved and the first we were made aware of was when Lisburne Court contacted us directly. It was a terrifying
moment and we felt completely forgotten. Thankfully it turned out to be the best decision, the staff are incredible and the difference in my mum is amazing. The staff go above and beyond to make her feel safe and supported despite the incredibly hard working conditions they are under. Mum has flourished under their care and I am eternally grateful for allowing her to feel safe.
The staff continually update me with mum's progress and I could not have wished for a better outcome.
Thank you Lisburne Court you are all superstars

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will let the staff know the kind words you have said.


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Review from Maureen M (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very friendly and welcoming place nothing is too much trouble but it would be nice if I could see my mum's room but because of this Covid thing there are only two rooms that visitors can see their relatives in it would be nice to make these rooms a bit more comfortable and maybe have some way
for visitors to make themselves a drink, all in all, there is no problem any questions are answered as soon as they can and any problems are always sorted and discussed with you

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for you comments, I will look into this for you.


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Review from C H (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's been a resident at Lisburne Court for four years and is very well looked after. The meals are a good variety and nutritious and the staff take care of her personal hygiene so she's always clean and well turned out when we visit, including having her hair done in the in-house salon and even
has her nails painted. It's a very good standard of care. She has her own room where she can spend time quietly if she wants or she can join the other residents in the lounge. The carers and staff are always cheerful and smiling, no matter what they're coping with. We've visited on two or three occasions when the lift has been out of service, which obviously means double the workload for them, and yet they do so smiling and not showing any frustrations. The staff are to be commended on the utmost care they've taken of all the residents, especially during Covid, and keeping everyone so safe.

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Review from Alan P (Partner of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst doing this review I cannot comment on food and drink, rooms, facilities, and value for money. This is because of covid restrictions I have not seen or been privy to these areas of my partner's care. Nor do I have anything to compare 'Value for Money with'

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Review from Alan D (Husband of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife passed away in September and in her last weeks, she was kept comfortable and well cared for by staff who, throughout her stay at Lisburne Court, appeared to be caring people and not just carers. We were allowed extra visits (all Covid compliant) and this was a great comfort to us as a family.

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Review from J C (Wife of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and has been a resident at Lisburn Court from March 2021 to the present day. On admission, my husband was very confused and I was heartbroken. The staff we have to say were utterly remarkable. They quickly identified my husband's characteristics and were able to gain my husband's
trust. Sincerely cannot express the gratitude me and my family owe the dedicated, patient, caring staff.
They enable my husband to have a quality of life and in turn, we as a family feel content knowing he is receiving the best care.

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Review from Gillian K (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that my mum receives in Lisburne Court. All the staff we have come in contact with have been wonderful and can't praise them enough. Lots of entertainment to keep the residents happy. Overall my mum is very happy here, can't comment on the room as we haven't seen it
(covid restrictions)

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Review from K H (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff go out of their way to help with any problems you might have. Very clean home. Good contact with me if any problems with my dad which is good as I live in France.
They keep me updated on anything to do with my dad's welfare

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Review from Joanne H (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a short one month respite stay from a hospital discharge. The whole experience was extremely positive.
Excellent attention to detail, person-centered care.
Very very clean. Mum especially loved Toffee the rabbit which is a lovely touch.
The staff are so caring and one took time to share
photos of my mum doing activities 'having a ball'. Thank you so, so much.
The laundry was so clean.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, the residents love Toffee. I will pass your comments on to the staff


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Review from Carly Q (Granddaughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we can't recommend Lisburne Court enough. The staff/management go above and beyond and have such a personal touch.
The home is clean, food/snacks are always on hand, and plenty of activities on offer.
All staff have great knowledge of dementia, are friendly, and treat my grandad with
such care and empathy.
Thank you!

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will pass them on to the team


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Lisburne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Lisburne Court is calculated as follows: ( (557 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 623 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lisburne Court is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Hayley

Hayley Weston

Job Title: Home Manager

Joined: 2019

Hayley has worked with Borough Care for over 25 years, beginning her career in 1999, and has been the Home Manager for Lisburne Court since August 2019.


Hayley enjoys working in care because she wants to make a real difference and ensure our residents have everything they want and need, and says her team is special because they are a fantastic bunch of people; ‘They all go above and beyond from doing hair, joining in the activities and ensuring our residents are well looked after.’


Her favourite thing about the residents is that no one is the same. She said, ‘All our residents are individuals and all have unique qualities. They are fantastic. Lisburne Court is a busy home with lots of activities going on.’