Lisburne Court

Alfreton Road, Offerton, Stockport SK2 5LU
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9.9 111 Reviews
  • Lisburne Court, Stockport
Lisburne Court is a specialist dementia care home, providing convenient up and down living spaces, with kitchens, dining rooms and bright and spacious lounges available on the ground and first floor, so that less mobile residents can enjoy home comforts without negotiating stairs or lifts.

A varied activities programme, organised by a dedicated activity and lifestyle facilitators, means there is much to enjoy and get involved in.

Special diets are catered for, by the in-house catering team as well as specialist catering partner Apetito, as the home looks to support good nutrition alongside quality care.

Show Lisburne Court on the Map

Care Provided by Lisburne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hayley Weston (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Lisburne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,077 – £1,183
    • Self-Funded Residential Dementia Care £1,077 – £1,183
    • RESPITE Self-Funded Residential Care £1,077 – £1,183
    • RESPITE Self-Funded Residential Dementia Care £1,077 – £1,183
  • (these prices are only a guideline, please contact Lisburne Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lisburne Court Reviews (111)

Total of 111, showing 81-100
9.9

Lisburne Court has a Review Score of 9.9 (9.865) out of 10, based on 52 reviews in the last 2 years. Over all time Lisburne Court has 111 reviews.

Overall Experience

  • 90
  • 19
  • 2
  • 0
  • 0

Date Published

111
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59

Review from Gillian C (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Lisburne Court for over a year now (just before covid) some of the questions we can't rate all areas as we have not been allowed in rooms etc.
The manager is very sensitive to requirements. Her communication is excellent and always answers phone calls with reassurance. The ALF is excellent
with her activities and communication. The carers always greet us with a smile and contact us with any concerns.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your comments, I will pass on to the staff team


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Review from K H (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, the staff could not be better all very helpful.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your positive feedback. I will share with the team


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Review from Norma S (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They make you feel welcome they are very friendly.
They look after my dad very well.

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Review from J F (Son of Resident) published on 29 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Lisburn Court is lovely. They go out of their way to provide good care for my dad.

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Review from L F (Wife of Resident) assisted by family/friend published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lisburne Court take very good care of my husband. I was worried about him when he was first admitted but now I feel reassured that he is well looked after.

Reply from Julie Sutton, Operations Director at Lisburne Court

Thank you for your feedback. We are delighted to hear that you no longer worry. Your comments will be shared with the staff team who care for your husband.


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Review from C W (Relative of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. They informed me every time my family member is ill or needs a Doctor. Excellent service.

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Review from Mark H (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very courteous and helpful team, Dad has not looked as well in a long while and the care he receives definitely helps him.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your kind words, I will pass your comments on to the staff.


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Review from Margaret I (Sister of Resident) published on 27 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean home.
My sister is always clean and cared for.
Covid checks carried out correctly.

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Review from John C (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems really happy here.
The staff are really helpful and friendly and can't do enough for the residents or their families.
Very happy with the care given.

Reply from Hayley Weston, Manager at Lisburne Court

Thank you for your lovely comments. I will inform staff of your comments.


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Review from Yvonne F (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum joined Lisburne in January she has blossomed. She enjoys her time here, taking part in activities and listening to music. She has had brilliant care with all staff knowing her needs and making sure she is well. On Zoom meetings and others it is apparent that they have taken their time to
understand her in needs and in temperament.

Reply from Karen Jones, Office Executive at Lisburne Court

Thank you for your lovely review. It's an absolute pleasure to look after our wonderful residents.


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Review from Carl R (Husband of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I ring the care home every day between 12 - 12:30 hours to see how my wife is. The staff are always polite and helpful on the phone.
I am satisfied that the standard of care is very good and that my wife is very well treated.
Could you let me know when the hairdresser is coming again?

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Review from Emma M (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. Hardworking and extremely friendly. We are very happy that mum is in Lisburne Court and the care she receives.

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Review from Alan D (Husband of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please note that because of the COVID-19 lockdown, I have not been able to visit my wife for some months until a socially-distanced outdoor meeting was arranged last week, and I was pleased to see my wife looking well, and well cared for. The staff all appear to be caring people as opposed to just being
carer, and, in my opinion, that is most important.

Reply from Valerie Egan, Head of Care Services at Lisburne Court

Many thanks for your kind words. I will ensure that all the team are aware.


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Review from Ann C (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time we have had to use a care home and have been very pleased to see the improvement of care homes over the last one we had to use for my father, some twelve years or more ago. Really pleased with the staff at the care home. They are very helpful and put your mind at ease as to the
wellbeing of your loved ones.

Reply from Valerie Egan, Head of Care Services at Lisburne Court

Many thanks for your kind words, I will share them with the staff.


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Review from J M (Brother of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister entered Lisburne Court, she has been treated with the utmost kindness and compassion. It is a great relief to me to see her so content.

Reply from Valerie Egan, Interim Head of Care Services at Lisburne Court

Thank you for taking the time to write your review. I will ensure that staff are congratulated.


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Review from Carol A (Niece of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie seems very happy and contented in the home, it's clean and friendly, the staff are always there to help you if you need to talk to them. I'm very pleased with her care and would recommend it to anybody. Lisburne Court is a very nice and well-kept home.

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Review from Michelle W (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful, pleasant and hard working.

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Review from Garry B (Stepson of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the care. Smart, always pleasant.

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Review from Gordon G (Nephew of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful kindness and attention given to my aunt over nearly 5 years.


Every member of staff has shown the highest professionalism.
The dignity of residents is paramount to staff. The environment in the home has shown steady improvement every year. It is very clean and there are zero bad smells.


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Review from Ruth G (Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Lisburne Court for nearly 5 years. The kindness and willingness shown by the staff has been enormous. The facilities are first class and constantly improving. End of life care is better than a nursing home could ever be.


I would not hesitate to recommend Lisburne Court

to anyone experiencing dementia.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Lisburne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Lisburne Court is calculated as follows: ( (557 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 623 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lisburne Court is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Hayley

Hayley Weston

Job Title: Home Manager

Joined: 2019

Hayley has worked with Borough Care for over 25 years, beginning her career in 1999, and has been the Home Manager for Lisburne Court since August 2019.


Hayley enjoys working in care because she wants to make a real difference and ensure our residents have everything they want and need, and says her team is special because they are a fantastic bunch of people; ‘They all go above and beyond from doing hair, joining in the activities and ensuring our residents are well looked after.’


Her favourite thing about the residents is that no one is the same. She said, ‘All our residents are individuals and all have unique qualities. They are fantastic. Lisburne Court is a busy home with lots of activities going on.’