Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.
No restrictions or booking requirements to visit Peel Moat Care Home; however different rules apply should there be a Covid-19 outbreak, andask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Peel Moat Care Home has a private car park with parking for people visiting the Home. No charge to use the cark park. Limited parking outside the home for a maximum of one hour and additional parking close by.
Peel Moat Care Home has a Review Score of 9.7 (9.734) out of 10, based on 17 reviews in the last 2 years. Over all time Peel Moat Care Home has 55 reviews.
Review from F M (Daughter of Resident) published on 17 March 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home
Thank you for your review of Peel Moat Care Home! It's lovely to know that your Mum is settled and that you are happy with her care. The Manager is lovely and is always there for you if you need help. Our team work really hard to provide the best care possible and to offer fantastic activities, and we're really pleased your Mum joins in! We always look forward to your visits and can't wait to see you soon. Kind regards.
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Review from Christine T (Next of Kin) published on 1 November 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home
Thank you for your kind review of Peel Moat Care Home! We pride ourselves on providing our residents with a clean and fresh environment and our staff work hard to go the extra mile to look after all of our residents. Our staff are always happy to talk to you and keep you up to date with your loved ones well being. We are so glad that your minds are at rest with choosing Peel Moat Care Home! Kind regards, Executive Administrator to the Board of Directors
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Review from Alison H (Daughter of Resident) published on 25 September 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home
Thank you for your lovely review of Peel Moat. We are really pleased that you feel your mum is well cared for, safe and happy. We do have a great team of staff who really are very resident-focused and patient! It's great to know that you would recommend Peel Moat Care Home to new residents. Kind regards,Executive Administrator to the Board of Directors
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Review from David M (Son of Resident) published on 16 May 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Thank you so much for your thoughtful review. With best wishes, Honor.
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Review from C W (Daughter of Resident) published on 15 May 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a lovely review. Thank you so much for taking the time to share your thoughts. With best wishes, Managing Director
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Review from C H (Daughter of Resident) published on 29 April 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Thank you so much for your lovely review. It does sound like you made the right decision and that your mum is enjoying life at Peel Moat. With best wishes, Managing Director
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Review from Cheryl I (Sister of Resident) published on 29 February 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Thank you so much for taking the time to write a review and for your 5* rating.
Your experience really helps new care seekers to be better informed.
With best wishes.
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Review from Barbara H (Daughter of Resident) published on 13 February 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a fantastic review and rating. Thank you so much for sharing your great experience of Peel Moat, it will really help other care seekers to feel confident that Peel Moat team can provide the care their loved one needs.
I'm glad your mother is settled and receiving the best care.
With best wishes,
Honor Keatley
Managing Director
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Review from Craig H (Son of Resident) published on 11 January 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Thank you so much for taking the time to write a review.
It's great for other care seekers just starting their journey into finding care for a loved one to read that you have no regrets or complaints about having moved your mother to Peel Moat.
With best wishes.
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Review from Ian W (Son of Resident) published on 11 January 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Thank you so much for taking the time to write a review.
It's so helpful for other care seekers to read about life in a care home. I think particularly what you said compared your mum's life at Peel Moat to being in her flat. Very impactful.
With best wishes.
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Review from Maria H (Daughter of Resident) published on 11 January 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Well, your review actually brought tears to my eyes.
I can just picture your dad waving his arms and enjoying the music.
We always consider our residents to be our extended family members, and it's great to read that you feel that way about our team members.
I agree with you - they really are all heroes!
With best wishes.
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Review from A R (Daughter of Resident) published on 11 January 2024
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a thoughtful review; thank you so much for taking the time to submit it.
It's lovely for me and other care seekers to read about you and your mum's experience of life at Peel Moat. I'm sure it will give comfort to others to read how well your mum is doing and that you are happy you made the right decision.
With best wishes.
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Review from D F (Daughter of Resident) published on 18 December 2023
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a truly heartfelt review.
Thank you so much for taking the time to share your thoughts. Thanks also for the 5* rating.
It's great for the team to read this and see what a difference they make but it's also hugely helpful for care seekers to read and know that Peel Moat is a great care home.
With best wishes,
Managing Director
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Review from Hilda B (Wife of Resident) published on 18 August 2023
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Many thanks for leaving us such lovely comments. I'll be sure to speak with the manager about your husband's shirts and jumpers.
Thanks again for such a great review.
With best wishes.
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Review from David G (Brother of Resident) published on 18 August 2023
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a great review - thank you so much for taking the time to leave it.
With best wishes.
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Review from Anthony C (Resident) published on 7 June 2023
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a wonderful 5* review, thank you so much for sharing your experience.
It's great for the team to read what a positive impact they have.
With best wishes.
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Review from Colin B (Nephew of Resident) published on 18 April 2023
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a lovely review. Thank you so much for taking the time to share your thoughts. It's great to read that your auntie is really happy.
With best wishes.
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Review from Joan L (Wife of Resident) published on 27 December 2022
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
Many thanks for your kind words regarding Peel Moat Care Home. Our staff do their very best to care for your husband, in the most helpful and nicest way they can, and he is a much-loved member of the care home. Our team prides itself on the quality of the food and we're so glad that your husband enjoys it! Kind regards.
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Review from D S (Son of Resident) published on 13 December 2022
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a wonderful review. Thank you so much for sharing your thoughts.
Best wishes,
Honor Keatley.
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Review from B S (Daughter of Resident) published on 1 December 2022
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Reply from Honor Keatley, Managing Director at Peel Moat Care Home
What a wonderful review. Thank you so much for taking the time to submit it. I will be sure to thank the activities team,
Best wishes,
Honor Keatley
Managing Director
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The Review Score of 9.7 (9.734) out of 10 for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for Peel Moat Care Home is calculated as follows: ( (150 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2024
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Job Title: Home Manager
Joined: 2021
Hello, my name is Angela. I am the Home Manager at Peel Moat Care Home.
I have worked in social care since 2000 and have held senior management roles since 2006. My experiences have been diverse having worked in adult care in the community and residential with dementia, mental health, all disabilities, and complex needs.
My work is my vocation. I believe that everyone is equal and entitled to the best care possible. I am committed and passionate to this ethos and recognise that in my role I can drive change and best practices enabling the best person-centred, high-quality care we all aim for.
My interests include walking my show dogs (Crufts) who have been on Coronation Street. I love cake decorating from wedding cakes to creative birthday cakes. I also love being in my garden. Spending time with my family is very important to me, my children and grandchildren enjoy getting together for a quality fun time, and I foster children as well. Time for them to integrate with our family dynamic which is truly amazing.
Job Title: Deputy Home Manager
Hi, my name is Charlotte. I am the Deputy Manager at Peel Moat Care Home.
I have worked at Peel Moat Care Home for over 25 years, I have worked in various roles within the company from Care Assistant, Senior Care Assistant and Medication Lead.
Making a difference to our resident’s lives gives me great satisfaction.
Job Title: Administrator
Hi, my name is Joanna. I am the Administrator at Peel Moat Care Home.
I have worked various roles at Peel Moat Care Home, so have a wide range of experience from Domestic to Carer and now Home Administrator, caring for our residents and making them feel at home, has always been my priority.
Job Title: Medical Lead
Hi, my name is Sam. I am the Medical Lead at Peel Moat Care Home.
I first started working for Harbour over five years ago as a Senior Care Assistant. I then went into a hospice setting to progress my knowledge in end-of-life care. I have returned to Harbour and enjoying my role as Medication Lead.
Job Title: Activities Coordinator
Hi, my name is Joanna. I am the Activities Coordinator at Peel Moat Care Home.
I have worked at Peel Moat Care Home for nearly 20 years in various roles, so have a good all-round experience. I enjoy this job role as I get chance to share in hobbies on a person-centred level, this also has let me be able to learn about everyone’s life history. The days are full of activities with music, games, gardening, going out to the park or shops, exercises, crafts!