Peel Moat Care Home

2 Peel Moat Road, Heaton Moor, Stockport SK4 4PL
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9.7 55 Reviews
  • Peel Moat Care Home, Stockport
Set in a desirable residential road in Stockport, Peel Moat Care Home is very much a residential home with local popular appeal. Residents have often lived locally and know that they are only just a stone’s throw from the local shops and churches.

At Peel Moat Care Home, there are two lounges and dining room on the ground floor which are used for activities, such as armchair exercises and flower arranging, or just reading the newspaper! Many bedrooms have en-suites and are decorated to a high standard. Of course, residents can bring their own items of furniture and ornaments to really make their rooms reflect their own taste and choices.

Every resident has an individually tailored care plan to ensure that all care and support issues are met by the dedicated care team, but the care delivered does much to support independence, individual choice and dignity.

Residents are supported to carry on being involved with friends, families, churches and clubs while having all of the struggles of running a home taken care of. Opportunities to make friends, join in organised activities and dine to an excellent standard are on offer daily.

The quality of the home cooked food and a varied menu are often commented on at the home and do much to keep residents happy and assist their wellbeing.

Care Provided by Peel Moat Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte West (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Peel Moat Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.


  • (these prices are only a guideline, please contact Peel Moat Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Peel Moat Care Home; however different rules apply should there be a Covid-19 outbreak, andask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking
  • Peel Moat Care Home has a private car park with parking for people visiting the Home. No charge to use the cark park. Limited parking outside the home for a maximum of one hour and additional parking close by.


Total of 55, showing 1-20
9.7

Peel Moat Care Home has a Review Score of 9.7 (9.734) out of 10, based on 17 reviews in the last 2 years. Over all time Peel Moat Care Home has 55 reviews.

Overall Experience

  • 34
  • 17
  • 3
  • 0
  • 1

Date Published

55
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Overall Experience  Overall Experience 4.0 out of 5

Overall, this is a good care home.
My mum has been resident here for 7.5 years and is happy here.
I am mostly happy with her care...the manager is very approachable and always available to speak to, if needed. The majority of the care staff are polite, friendly and kind. I always feel welcome when
I visit.
Some go the extra mile.
The activities team are amazing - they carry out lots of great activities and allow all residents to get involved where they can. This has been particularly good for my mum.
It is lovely that they have an accessible jacuzzi bath and a visiting hairdresser.
As with all care homes, there are some issues, but these are minor and usually addressed promptly.
I have had some issues with my mum's clothes...items going missing, items not hung up in her wardrobe, some incorrect items and sometimes not her clothes have been put on her and photographed and put on Facebook.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your review of Peel Moat Care Home! It's lovely to know that your Mum is settled and that you are happy with her care. The Manager is lovely and is always there for you if you need help. Our team work really hard to provide the best care possible and to offer fantastic activities, and we're really pleased your Mum joins in! We always look forward to your visits and can't wait to see you soon. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The staff were welcoming and everywhere clean and fresh smelling. Residents were having their individual needs met and I heard a staff offer to fetch an item from a resident's room and said "it's no trouble." Staff came to explain about our resident's medical condition. They always make time to listen
if you need to share information. Glad we chose Peel Moat it put our minds at rest knowing that our loved one is happy and contented and we did the best we could for them.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your kind review of Peel Moat Care Home! We pride ourselves on providing our residents with a clean and fresh environment and our staff work hard to go the extra mile to look after all of our residents. Our staff are always happy to talk to you and keep you up to date with your loved ones well being. We are so glad that your minds are at rest with choosing Peel Moat Care Home! Kind regards, Executive Administrator to the Board of Directors


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Peel Moat over 12 months. She is well cared for and is safe and happy. The staff are resident-focused and very patient. The home provides activities to stimulate the residents which is needed for residents with disabilities and dementia. I would recommend this home to new residents.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your lovely review of Peel Moat. We are really pleased that you feel your mum is well cared for, safe and happy. We do have a great team of staff who really are very resident-focused and patient! It's great to know that you would recommend Peel Moat Care Home to new residents. Kind regards,Executive Administrator to the Board of Directors


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Overall Experience  Overall Experience 5.0 out of 5

I feel that we were extremely lucky for Mum to be offered a placement at Peel Moat Care Home as it offers its residents a peaceful, warm and homely environment to live in. I've always found the staff to be exceptionally kind and compassionate with her, the food is always of a high standard and there
is always plenty of tea and coffee available. I would definitely recommend Peel Moat to anyone needing supported living.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for your thoughtful review. With best wishes, Honor.


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Overall Experience  Overall Experience 4.0 out of 5

Peel Moat is a care home that really cares. The staff are caring and treat the residents with respect.
My mother has been here for twelve months and has settled well.
Family are allowed to visit at any time and are greeted cheerfully by staff.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a lovely review. Thank you so much for taking the time to share your thoughts. With best wishes, Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Peel Moat Care home for 13 months. She has Dementia, her needs in the home are met perfectly.
She is so much happier since the decision was made by myself and my siblings to place her in residential care a decision that wasn't taken lightly.
I have just returned home
from visiting her. She had a Sunday lunch of salmon with vegetables roast and duchess potatoes followed by a trifle. All food is homemade. Mum's appetite is up and down but is always encouraged to eat her meals by the lovely caring staff too many to mention by name.
Mum has six children and as a result lots of visitors. However, each and every one of us is made to feel welcome.
I can highly recommend the home.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for your lovely review. It does sound like you made the right decision and that your mum is enjoying life at Peel Moat. With best wishes, Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

Peel Moat staff are the most caring people you could hope to meet. The love and consideration shown to my brother has been outstanding over the last 18 months which included some challenging times.
I would definitely recommend Peel Moat to anybody looking for a caring environment for their relative.
Thank
you to the manager and all your team at Peel Moat.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to write a review and for your 5* rating.
Your experience really helps new care seekers to be better informed.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are professional and helpful, giving me the confidence that mother, after two moves, had finally been admitted to a home skilled to care for her complex behaviours and needs. Keeping me informed on her initial settling-in period and updating me during a period of ill health. The management are
proactive in referring to other services, ensuring the best care is available for my mother.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a fantastic review and rating. Thank you so much for sharing your great experience of Peel Moat, it will really help other care seekers to feel confident that Peel Moat team can provide the care their loved one needs.
I'm glad your mother is settled and receiving the best care.
With best wishes,
Honor Keatley
Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Peel Moat are understanding, friendly, hard-working, attentive and professional.
My mother has complex requirements and is always well cared for. My family has no regrets about placing my mother here, and we have no complaints.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to write a review.
It's great for other care seekers just starting their journey into finding care for a loved one to read that you have no regrets or complaints about having moved your mother to Peel Moat.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has spent her first Christmas at Peel Moat and enjoyed an excellent festive atmosphere with plenty of food and activities.
Activities take place throughout the year, reflecting the season or holiday and are very helpful in keeping everyone active and interested.
The staff are very caring and
extremely helpful in giving updates and support to relatives.
The home itself is always clean and seems to have an ongoing programme of redecoration that keeps it looking modern but welcoming.
Mum is much happier in this environment than in her flat, where the days are long with little to interest her, and her needs are well met by the staff and management.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to write a review.
It's so helpful for other care seekers to read about life in a care home. I think particularly what you said compared your mum's life at Peel Moat to being in her flat. Very impactful.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

We were so worried when we placed Dad here nearly four years ago. It's never easy to make the decision to give up the care of a loved one, but since getting to Peel Moat, my father has flourished! The staff are so accommodating, warm and friendly. They have such a tough job to do, especially during
lockdown, which was handled by management and staff brilliantly. I live over 70 miles away, so we don't see him as much as we'd like, but the girls keep in constant contact with us via telephone and email with updates, and the Facebook page is a delight, posting videos of birthdays and Christmas. When we do visit, there is always something going on, from karaoke to bingo, and it melts my heart to see Dad singing and waving his hands in the air. We could not ask for a better substitute family than the staff at Peel Moat, and that is what they are... an extension of our family. We're so blessed that he is in such a caring environment, and we can't thank the staff enough. They are all heroes in our eyes!

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Well, your review actually brought tears to my eyes.
I can just picture your dad waving his arms and enjoying the music.
We always consider our residents to be our extended family members, and it's great to read that you feel that way about our team members.
I agree with you - they really are all heroes!
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I feel really lucky to have found Peel Moat for my mum. We are both very happy with the choice. The staff are just lovely and notably friendly. They really care for her and about her and are so welcoming. Mum's physical and mental health has definitely improved - she speaks very highly of the food -
and there is always lots going on, which is good for her even when there are activities she can't really participate in. They have sorted out a few medical things, including instigating a recent diagnosis, and are thoughtful and clear in their communications with me. Any issues/queries are resolved immediately and well. Because it's an old building and relatively small, there are some limitations. However, the atmosphere and comfort make up for this. I like the fact that it's homely. The lounges have just been refurbished and look lovely. Like many people with elderly relatives, this was all a new experience for me, but I am happy I made the right decision.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a thoughtful review; thank you so much for taking the time to submit it.
It's lovely for me and other care seekers to read about you and your mum's experience of life at Peel Moat. I'm sure it will give comfort to others to read how well your mum is doing and that you are happy you made the right decision.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Had a really lovely visit to Mum's the other day. And had a good laugh with the staff too. Everybody is so friendly at Peel Moat. Deep down I'm so happy that Mum was lucky enough to be placed in such a friendly place a couple of years ago now. You see all sorts on the telly, but I can quite honestly
say, here, lay all those worries to bed... the staff cannot do enough to make sure everyone is at their comfiest. They're lovely. And must have to put up with so much. I truly believe you have to be born for this line of work. I most certainly don't think I could have ever coped with Mum without people like this in the world especially now. In fact I know I wouldn't. But they just crack on, making the best of any challenges, big or small. Just amazing. Mum's probably one of those challenges! I can rest assured! In jest. And I just don't think we give these lovely people the highest credit they deserve at times... thank you Peel Moat. From me. And, on her behalf, deep down, Mum.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a truly heartfelt review.
Thank you so much for taking the time to share your thoughts. Thanks also for the 5* rating.
It's great for the team to read this and see what a difference they make but it's also hugely helpful for care seekers to read and know that Peel Moat is a great care home.
With best wishes,
Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the love and care given to my husband. The food is excellent and they help my husband when he has difficulty eating. Nothing is too much trouble. I prefer to wash shirts and jumpers myself and have a notice in his room stating this. But there is never any of these items there for me.
(This is my only complaint!) Otherwise, the care is outstanding.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for leaving us such lovely comments. I'll be sure to speak with the manager about your husband's shirts and jumpers.
Thanks again for such a great review.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Always caring, attentive and prepared to go the extra mile! Everything you could wish and hope for in a facility. Would certainly recommend it to anyone wishing to look for a suitable residence. Overall, well satisfied.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a great review - thank you so much for taking the time to leave it.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The home was very friendly, nothing was too much trouble. The care and attention the residents received was fantastic. The home was very clean and tidy and the food smelled delicious. The care and attention residents received was great to see and the time spent with residents just simply talking.
The
staff were very friendly and funny, this friendly loving fun environment meant the residents were having fun and a great banter between the staff and residents.
The care home manager didn't stay in her office she spent quite some time talking and reminiscing with the residents, helping them remember places they had been and enjoyed.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful 5* review, thank you so much for sharing your experience.
It's great for the team to read what a positive impact they have.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and considerate at all times. They treat all residents with dignity and respect. I have been very impressed with the home and the way it is run. My auntie has been well cared for and she has been very happy at Peel Moat.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a lovely review. Thank you so much for taking the time to share your thoughts. It's great to read that your auntie is really happy.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are very good but when short-staffed, it can't be helped. The staff are helpful and always nice. My husband likes the food, he has been here for over twelve years.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for your kind words regarding Peel Moat Care Home. Our staff do their very best to care for your husband, in the most helpful and nicest way they can, and he is a much-loved member of the care home. Our team prides itself on the quality of the food and we're so glad that your husband enjoys it! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Peel Moat Care Home for over four and a half years. The staff are always cheerful and professional. If they have any concerns we are informed by phone. Plenty of activities throughout the week to keep residents activate. Photos are put on social media so you can see how they are going,
lovely to see.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful review. Thank you so much for sharing your thoughts.
Best wishes,
Honor Keatley.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my father receives at Peel Moat Care Home. The staff look after him well, are attentive to his needs and he is very happy there. I feel that he is treated as an individual. The Activities Coordinator is brilliant.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful review. Thank you so much for taking the time to submit it. I will be sure to thank the activities team,
Best wishes,
Honor Keatley
Managing Director


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Peel Moat Care Home is calculated as follows: ( (150 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Angela

Angela Hawes

Job Title: Home Manager

Joined: 2021

Hello, my name is Angela. I am the Home Manager at Peel Moat Care Home.


I have worked in social care since 2000 and have held senior management roles since 2006. My experiences have been diverse having worked in adult care in the community and residential with dementia, mental health, all disabilities, and complex needs.


My work is my vocation. I believe that everyone is equal and entitled to the best care possible. I am committed and passionate to this ethos and recognise that in my role I can drive change and best practices enabling the best person-centred, high-quality care we all aim for.


My interests include walking my show dogs (Crufts) who have been on Coronation Street. I love cake decorating from wedding cakes to creative birthday cakes. I also love being in my garden. Spending time with my family is very important to me, my children and grandchildren enjoy getting together for a quality fun time, and I foster children as well. Time for them to integrate with our family dynamic which is truly amazing.


Charlotte

Charlotte West

Job Title: Deputy Home Manager

Hi, my name is Charlotte. I am the Deputy Manager at Peel Moat Care Home.


I have worked at Peel Moat Care Home for over 25 years, I have worked in various roles within the company from Care Assistant, Senior Care Assistant and Medication Lead.


Making a difference to our resident’s lives gives me great satisfaction.


Joanna

Joanna Nolan

Job Title: Administrator

Hi, my name is Joanna. I am the Administrator at Peel Moat Care Home.


I have worked various roles at Peel Moat Care Home, so have a wide range of experience from Domestic to Carer and now Home Administrator, caring for our residents and making them feel at home, has always been my priority.


Sam

Sam Sheahan

Job Title: Medical Lead

Hi, my name is Sam. I am the Medical Lead at Peel Moat Care Home.


I first started working for Harbour over five years ago as a Senior Care Assistant. I then went into a hospice setting to progress my knowledge in end-of-life care. I have returned to Harbour and enjoying my role as Medication Lead.


Joanna

Joanna Croston

Job Title: Activities Coordinator

Hi, my name is Joanna. I am the Activities Coordinator at Peel Moat Care Home.


I have worked at Peel Moat Care Home for nearly 20 years in various roles, so have a good all-round experience. I enjoy this job role as I get chance to share in hobbies on a person-centred level, this also has let me be able to learn about everyone’s life history. The days are full of activities with music, games, gardening, going out to the park or shops, exercises, crafts!


Frequently Asked Questions about Peel Moat Care Home

What types of Care is Peel Moat Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Peel Moat Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Peel Moat Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Peel Moat Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Peel Moat Care Home to the centre of Stockport?

1.5 mile(s) as the crow flies, distance by road may be significantly further.