Peel Moat Care Home

2 Peel Moat Road, Heaton Moor, Stockport SK4 4PL
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9.7 55 Reviews
  • Peel Moat Care Home, Stockport
Set in a desirable residential road in Stockport, Peel Moat Care Home is very much a residential home with local popular appeal. Residents have often lived locally and know that they are only just a stone’s throw from the local shops and churches.

At Peel Moat Care Home, there are two lounges and dining room on the ground floor which are used for activities, such as armchair exercises and flower arranging, or just reading the newspaper! Many bedrooms have en-suites and are decorated to a high standard. Of course, residents can bring their own items of furniture and ornaments to really make their rooms reflect their own taste and choices.

Every resident has an individually tailored care plan to ensure that all care and support issues are met by the dedicated care team, but the care delivered does much to support independence, individual choice and dignity.

Residents are supported to carry on being involved with friends, families, churches and clubs while having all of the struggles of running a home taken care of. Opportunities to make friends, join in organised activities and dine to an excellent standard are on offer daily.

The quality of the home cooked food and a varied menu are often commented on at the home and do much to keep residents happy and assist their wellbeing.

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Care Provided by Peel Moat Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte West (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Peel Moat Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Peel Moat Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Peel Moat Care Home; however different rules apply should there be a Covid-19 outbreak, andask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Peel Moat Care Home has a private car park with parking for people visiting the Home. No charge to use the cark park. Limited parking outside the home for a maximum of one hour and additional parking close by.


Peel Moat Care Home Reviews (55)

Total of 55, showing 21-40
9.7

Peel Moat Care Home has a Review Score of 9.7 (9.734) out of 10, based on 17 reviews in the last 2 years. Over all time Peel Moat Care Home has 55 reviews.

Overall Experience

  • 34
  • 17
  • 3
  • 0
  • 1

Date Published

55
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Review from R S (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy and contented with her residency at Peel Moat. The staff and management have shown nothing but kindness, good advice and understanding to her and our family. For her four year stay, we have found the standard of care to be very good.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a lovely review. Thank you so much for sharing your thoughts.
Best wishes,
Honor Keatley
Managing Director


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Review from c t (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has now been a resident for six months and has settled in well. All the staff are very welcoming and caring and her likes and dislikes are recognised and catered for. The endless cups of tea make her very happy and our family are all happy with the care that they provide.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you for submitting this review. I can just picture your mother with her endless cups of tea! I'm glad you are all happy.


Best wishes,
Honor Keatley
Managing Director


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Review from F K (Sister of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is quite happy. I myself have no complaints. Staff are very caring.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to submit a review. It's great to read that your sister is happy.


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Review from J B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been lovely being able to see mum on a more regular basis now restrictions around Covid are relaxed - that said the wonderful team at Peel Moat Care Home are still very diligent in the battle against Covid. Could not ask for anything more from everyone who looks after mum. She has not been in
the best of health this past month and everyone has been "there" for her and she is now found more of herself. My thanks to you all - happy daughter.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful review, thank you so much for taking the time to share your thoughts. It is lovely for the team to read what a great job they are doing. So glad you're a 'happy daughter'.


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Review from A M (Niece of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care etc. that my aunt has received and from what she says she is very happy there and well looked after.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to write a review. It's lovely to read that your Aunt is happy.


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Review from S B (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the staff seemed kind and compassionate. My mum's room was fairly standard but could have been cleaner. I had to bring an issue to the manager's attention which was addressed immediately. The home needs some general maintenance, the outside looks shabby. So overall, my mum had adequate care
but there is room for improvement.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you for taking the time to write your review. I will address the issues you have raised with the appropriate people. It's good to read that the Home Manager was responsive when you spoke to her.


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Review from J W (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Peel Moat Care Home since June. Due to covid, I have not yet been in to see all of the home. But my dad is happy with everything and is very settled.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for taking the time to write a review. I'm glad your dad is settled.


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Review from Jane S (Daughter of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The lift has been out of action for three out of the four weeks that my Mum has been in the care home meaning no visitors as she can't come downstairs.
She telephoned me one Sunday morning at 11.35 am to advise that she was still undressed and had not been attended to.
When telephoning to arrange
an appointment you can never get anyone to answer the phone. Last evening, I attempted to drop off some essentials for my mum but no one came to the door so after thirty minutes I had to leave.
My Mum asks for a cup of tea and gets told she can't have one.
One evening my Mum was still sat in her chair at 9.25 pm waiting for someone to come and help her get to bed. She had been in the chair all day. It was clear that there were no staff on her floor at all and all the residents on that floor were left to fend for themselves. The zimmer frame had been left on the other side of my Mum's room so she couldn't even attempt to get up herself to use toileting facilities etc.

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Review from T B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and treat residents as individuals. I'm so glad they have employed an Activities Coordinator, the activities carried out are fun and everyone included not just residents that are able to respond fully. Clean and nicely decorated. The garden has had a makeover and is more accessible
and is maintained.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts.


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Review from J A (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfied although have felt they have been slow to react over the pandemic, eg. garden visits. The home is in need of some repair and renovation. Staff are very helpful.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you for taking the time to write a review. We will absolutely take your points on board. Our priority as you can imagine during the pandemic has been the safety of the residents and team. We are currently conducting reviews of all our properties, which we haven't been able to do during the pandemic to prioritise environmental work.


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Review from W H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's been in the care of Peel Moat Care Home for three years, in which time, she has the best care my family could have wished for. Mother really enjoys and is very happy to live at Peel Moat.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for submitting this review. I'm glad to see that your mum is happy.


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Review from E N (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy with the care she receives. The staff know her well and always inform me if she is unwell and any treatment she needs. Mum enjoys the activities and is encouraged to join in.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for your lovely review. It is great to hear that your mum is happy.


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Review from Rosy H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Peel Moat since January 2021. During this time I have seen her a few times due to Covid restrictions but she does seem to be generally well settled and happy here. Staff respond promptly to my calls and emails and my mother is mostly in good spirits. It will be lovely
when we can finally meet properly again and I can see her room and hug!

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for your review. It has been a very difficult period for all during lockdown and I am glad your mother seems happy and settled. I know the restrictions are still difficult but I hope you will soon be hugging your mother in her room.


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Review from L D (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Peel Moat Care Home one month before the first lockdown. I was impressed with the care she received, help to settle and warmth of staff relationships. It is difficult to comment in any detail over the last 12 months due to no contact in the home. However, staff have worked
hard and done their best to keep me and the family informed. Care appears to be good.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for taking the time to write a review. The teams have worked so hard during lockdown to ensure that residents remain happy and families are kept up to date.


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Review from J H (Wife of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under this very bad year, we have not been able to see my husband but Peel Moat Care Home has kept us up to date with my husband and has always been willing to listen when we have phoned up. They are very caring professionals and I don't believe he could be put anywhere better. Thank you.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Thank you so much for your lovely review. It has been a challenging year for all but it's great to see that the Peel Moat team have made things easier for you by keeping in touch about your husband.


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Review from Janet W (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came into Peel Moat following a two-month hospital stay. The staff made sure Mum settled in well and were always attentive and treated her with care and dignity. The management team made me and my family at ease as soon as she arrived. The only problem for us was the care home was not near the family
for ease of visiting long term and that is the only reason we moved Mum, so she was nearer to the family. Mum was happy for the time at Peel Moat.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for your lovely review. It's great to know that when your mum was with us at Peel Moat the care given extended beyond your mum to you and your family as well. I hope she is just as happy in her new home.


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Review from Paul P (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Peel Moat on 6th November 2017. She had previously spent a short time in another home.
The rooms vary in style but are all tastefully decorated. Residents are encouraged to introduce personal goods to make the room more like home.
Food is excellent with a varied choice of
meals on the menu daily. No resident is rushed to finish food. Breakfast, dinner and tea plus regular snacks during the day and supper! Clothing is washed daily, ironed and placed in residents wardrobe.
Weekly hairdressing available.
Entertainment – regular events including craft workshop.
There is a great team of carers here. From the management team through to the carers, cleaners, kitchen staff and maintenance.
Any issues in the rooms are quickly addressed.
This is a true team with one aim of giving the best care to our loved ones. There are some lovely and very dedicated people here. Overall this is a lovely home with some true professional caring staff.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

What a wonderful review, thank you so much for taking the time to write it. I think you've summed up Peel Moat perfectly.


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Review from Melanie B (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and caring.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for taking the time to write a review. Helpful and caring staff are the backbone of Harbour and it's great to see them recognised by you.


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Review from Anne B (Daughter of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at Peel Moat Care Home for eight months and I could not ask for more caring staff. They have encouraged her to take part in the many activities organised for residents but have been respectful of her wishes on the occasions when she declined. The carers are kind and compassionate
and demonstrate real affection for Mum. She is now unable to leave her bed so requires a lot of help, which is always given with gentleness and love. I and my family visit every day, at various times, and we have found that Mum is well cared for, no matter what time of day we arrive. The food is excellent, plentiful, freshly cooked and well presented, with a good variety of menus. The kitchen staff are prepared to cater for alternative choices if requested. The decor is nice and homely. The porch and ramp to the front door are not easy to negotiate - an upgrade has been promised but has not happened so far. Likewise, the promised upgrade to the garden area has never happened.

Reply from Honor Keatley, Managing Director at Peel Moat Care Home

Many thanks for taking the time to complete a review - it is wonderful for team members to hear what a great job they are doing and that they have such a positive impact. Many thanks also for your comments re the ramp and garden - these will be addressed with the appropriate person.


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Review from D H (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in for 1-week respite. He was well looked after. I found the staff to be very caring.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

Thank you very much for taking the time and trouble to review Peel Moat Care Home and your endorsement of the care received by your husband during his respite stay. Our staff team go out of their way to ensure that those residents who are with us for a 'holiday stay' are included in everything which is going on in the home to make their stay is the best it can be. We hope that we can welcome you back again in the future to arrange another stay. Kind regards


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Peel Moat Care Home is calculated as follows: ( (150 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Angela

Angela Hawes

Job Title: Home Manager

Joined: 2021

Hello, my name is Angela. I am the Home Manager at Peel Moat Care Home.


I have worked in social care since 2000 and have held senior management roles since 2006. My experiences have been diverse having worked in adult care in the community and residential with dementia, mental health, all disabilities, and complex needs.


My work is my vocation. I believe that everyone is equal and entitled to the best care possible. I am committed and passionate to this ethos and recognise that in my role I can drive change and best practices enabling the best person-centred, high-quality care we all aim for.


My interests include walking my show dogs (Crufts) who have been on Coronation Street. I love cake decorating from wedding cakes to creative birthday cakes. I also love being in my garden. Spending time with my family is very important to me, my children and grandchildren enjoy getting together for a quality fun time, and I foster children as well. Time for them to integrate with our family dynamic which is truly amazing.


Charlotte

Charlotte West

Job Title: Deputy Home Manager

Hi, my name is Charlotte. I am the Deputy Manager at Peel Moat Care Home.


I have worked at Peel Moat Care Home for over 25 years, I have worked in various roles within the company from Care Assistant, Senior Care Assistant and Medication Lead.


Making a difference to our resident’s lives gives me great satisfaction.


Joanna

Joanna Nolan

Job Title: Administrator

Hi, my name is Joanna. I am the Administrator at Peel Moat Care Home.


I have worked various roles at Peel Moat Care Home, so have a wide range of experience from Domestic to Carer and now Home Administrator, caring for our residents and making them feel at home, has always been my priority.


Sam

Sam Sheahan

Job Title: Medical Lead

Hi, my name is Sam. I am the Medical Lead at Peel Moat Care Home.


I first started working for Harbour over five years ago as a Senior Care Assistant. I then went into a hospice setting to progress my knowledge in end-of-life care. I have returned to Harbour and enjoying my role as Medication Lead.


Joanna

Joanna Croston

Job Title: Activities Coordinator

Hi, my name is Joanna. I am the Activities Coordinator at Peel Moat Care Home.


I have worked at Peel Moat Care Home for nearly 20 years in various roles, so have a good all-round experience. I enjoy this job role as I get chance to share in hobbies on a person-centred level, this also has let me be able to learn about everyone’s life history. The days are full of activities with music, games, gardening, going out to the park or shops, exercises, crafts!