Peel Moat Care Home

2 Peel Moat Road, Heaton Moor, Stockport SK4 4PL
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9.7 55 Reviews
  • Peel Moat Care Home, Stockport
Set in a desirable residential road in Stockport, Peel Moat Care Home is very much a residential home with local popular appeal. Residents have often lived locally and know that they are only just a stone’s throw from the local shops and churches.

At Peel Moat Care Home, there are two lounges and dining room on the ground floor which are used for activities, such as armchair exercises and flower arranging, or just reading the newspaper! Many bedrooms have en-suites and are decorated to a high standard. Of course, residents can bring their own items of furniture and ornaments to really make their rooms reflect their own taste and choices.

Every resident has an individually tailored care plan to ensure that all care and support issues are met by the dedicated care team, but the care delivered does much to support independence, individual choice and dignity.

Residents are supported to carry on being involved with friends, families, churches and clubs while having all of the struggles of running a home taken care of. Opportunities to make friends, join in organised activities and dine to an excellent standard are on offer daily.

The quality of the home cooked food and a varied menu are often commented on at the home and do much to keep residents happy and assist their wellbeing.

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Care Provided by Peel Moat Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte West (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Peel Moat Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Peel Moat Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Peel Moat Care Home; however different rules apply should there be a Covid-19 outbreak, andask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Peel Moat Care Home has a private car park with parking for people visiting the Home. No charge to use the cark park. Limited parking outside the home for a maximum of one hour and additional parking close by.


Peel Moat Care Home Reviews (55)

Total of 55, showing 41-55
9.7

Peel Moat Care Home has a Review Score of 9.7 (9.734) out of 10, based on 17 reviews in the last 2 years. Over all time Peel Moat Care Home has 55 reviews.

Overall Experience

  • 34
  • 17
  • 3
  • 0
  • 1

Date Published

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Review from Helen S (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a medical emergency. Carers were very quick to respond and I was asked to attend immediately. Upon arrival, Mum had been kept comfortable and her breathing assisted until the paramedics arrived. Without their stoic persistence and extremely gentle but effective response, Mum may not have pulled
through. All the staff were marvellous! My welfare was also dealt with very kindly and my appreciation was noted with the home manager. I am so glad I have been able to put Mum in a lovely home.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

Thank you very much for sharing your experience and comments regarding your mother's recent medical emergency. The team are so capable and caring and the well being of residents is ALWAYS their main priority. I am glad to hear that you were well supported as well, it is a great home with a great team. Kind regards.


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Review from Lucy F (Respite Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Went to Peel Moat Care Home for respite care following a week in Stepping Hill Hospital.
The care was excellent and they got me eating again which has been a big part of my problem.
The place was very clean and great care given to all the residents whatever their condition was.

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Review from Keith B (Son of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from all the carers in this care home. They have been so helpful, friendly and professional in all their dealings with my father and both me and my wife. Actually, have recommended Peel Moat to friends and their relation is now a resident of the home.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

I wanted to thank you for your review and your recommendation. That in itself speaks volumes about how much the care in Peel Moat Care Home is valued. Thank you.


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Review from Stephen W (Son of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt that my mother has been very well looked after. The staff are very friendly and approachable. They genuinely care for my mum. Everything runs smoothly and I am happy with the home.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

So happy to hear that you can give such a great review of Peel Moat Care Home. The whole team at the home work really hard to ensure that our residents feel safe, secure and well cared for. They will be happy to know that their hard work has been recognised.


Kind regards


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Review from Michael F (Respite Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a good experience. All the staff were welcoming and friendly and nothing seemed to be too much trouble. I had a very pleasant room which was always favourably commented on by my visitors, especially on the way it was well maintained. I had a most enjoyable stay.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

Thank you very much for taking the trouble to review Peel Moat following your stay with us. Your feedback will be most valuable to those who are searching for a short stay or forever home either for themselves or for a loved one. Kind regards


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Review from Margaret P (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent 4 nights at Peel Moat Care Home. He was very positive about his visit. Helpful, friendly staff, comfortable, warm and clean surroundings. Plenty of good food at regular intervals and an outdoor seated area where he could smoke.

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Review from John F (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A place was found for my mother at Peel Moat by social services.
From our first interview and visit, we were very impressed with the care manager who presented the home to us as a home.
The attention to detail with regard to my mother's care and needs was excellent.
We as a family have been welcomed
and looked after on all our visits. We are very impressed with all the staff.
Long may it continue.
Thanks for everything.

Reply from Alison Foreman, Commercial Director at Peel Moat Care Home

Thank you very much for taking the time to review the care and services at Peel Moat. The team work very hard to welcome new residents and I am sure that they will be very pleased to know that they have met your expectations. Kind regards


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Review from Sally F (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to suggest that the afternoon cup of tea should be more special. The tea cups could be nicer and everyone could be gathered together in one room so it is more of an occasion. The chairs in groups possibly. It feels like the tea/coffee is just "doled" out and the tea cups are horrid and
tea is usually served cold! I am very impressed with the effort that is made in the dining room and feel this should be continued in the living rooms when refreshments are served.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Thank you for your review of Peel Moat and we take on board all of the comments you have given regarding afternoon tea. Of course, we were concerned that you felt that the service we are giving falls short of expectations and we are now going to be working hard to rectify this. Thank you for bringing the matter to our attention. Kind Regards


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Review from Cynthia H (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This "home" for it is home for my mother could not be better. My mother was slowly deteriorating in her own home, lonely following the death of her husband of almost 60 years, increasingly a victim of dementia. Since she moved into Peel Moat the transformation has been amazing. The staff are the biggest
asset. Caring, full of good humour and treating every resident with respect and dignity. The food is home cooked, I can visit anytime and take my dog, who is always happy to be made a fuss of by everyone. I work long hours and the knowledge that my mother is so well cared for, gives me peace of mind. And I can visit anytime I like. I arrived one day and mother was nowhere to be seen, she was in the loo. The two carers accompanying her in there didn't know I was there. They were speaking to my mother so kindly and affectionately, proof that this home from home is top notch. Mother likes to go up to bed early and one young carer has arranged for her to have a telly in her room. SO KIND!

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Thank you very much for sending such positive feedback regarding Peel Moat. Our staff work so hard to make a difference to the lives of our residents. As you have seen and heard, even at the most personal and private moments the staff team really care and this is so reassuring to hear. Thank you for taking the trouble to review our home. Kind Regards


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Review from Bernice R (Daughter-in-law of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really encourage residents to mix together and pick up what each individual enjoys and will engage in. The family member is really settling in well.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Many thanks for your review, it is so rewarding for the team to see that their efforts are noticed and that your relative is settling in so well. Kind regards


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Review from Kath G (Wife of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband received. Hope to get back by September.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Many thanks for taking the time to complete this wonderful review. Your positive feedback will, I am sure, be a great help to others who are searching for care on behalf of a loved one, or for themselves. Kind Regards


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Review from Kathy U (Niece of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie stayed at Peel Moat Care Home for two weeks respite care. She had stayed there on two previous occasions and her son and I had been extremely pleased with the care she received and this last visit did not disappoint. All the staff are so patient, kind and caring and welcomed her back like
one of the family, making her feel at home straight away.The Home itself has a bright and cheerful atmosphere and my Auntie's room was lovely, very comfortable and tastefully decorated. We also like the fact that family and friends are welcome to visit at any time of the day without prior notice.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Thank you very much for your review. It is important for us to hear that the residents who come to stay for a short while, are just as settled and cared for as the residents who chose Peel Moat to be their home. It is hard for the team to get to know our guest residents so quickly, but they always manage to do so, as this is the key to making respite stays successful. Your kind remarks will be passed on to the team. Kind Regards


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Review from Diane L (Daughter of Resident) published on 1 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home, provides support and care for my mum. The staff are always friendly and approachable. Trips are provided very enjoyable for mum. Mum seems to be happy in the environment she is in, and enjoys as much as she can.

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Review from Judith L (Daughter of Resident) published on 7 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a year since my mother moved into Peel Moat following a short stay in hospital. I still visit each day, so can vouch for the diligent way that the residents are cared for. It is a credit to the staff that they remain calm, friendly and cheerful despite the long and demanding shifts that they
work. They respond well to the needs and preferences of the individual residents and do all they can to make it a happy, comfortable and safe environment.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Thank you for the feedback you have given to the care team at Peel Moat. We will be sure to make them aware of your kind comments. Kind Regards


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Review from Jean J (Friend of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Peel Moat Care Home for a number of years - there have been significant improvements at the home in terms of decoration, furnishings etc. which have made Peel Moat a really lovely home. The staff are very good - nothing is too much trouble and they make family and friends of residents
very welcome.
In particular, I have found the nursing manager, fantastic. Her relationships with the residents are second to none - she an excellent role model. Thank you for making Peel Moat a good home for an elderly, quite unwell friend.

Reply from Alison Foreman, Business Development Manager at Peel Moat Care Home

Thank you very much for taking the trouble to comment on the care and services at Peel Moat. We very much appreciate this feedback. Kind regards


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Peel Moat Care Home is calculated as follows: ( (150 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Angela

Angela Hawes

Job Title: Home Manager

Joined: 2021

Hello, my name is Angela. I am the Home Manager at Peel Moat Care Home.


I have worked in social care since 2000 and have held senior management roles since 2006. My experiences have been diverse having worked in adult care in the community and residential with dementia, mental health, all disabilities, and complex needs.


My work is my vocation. I believe that everyone is equal and entitled to the best care possible. I am committed and passionate to this ethos and recognise that in my role I can drive change and best practices enabling the best person-centred, high-quality care we all aim for.


My interests include walking my show dogs (Crufts) who have been on Coronation Street. I love cake decorating from wedding cakes to creative birthday cakes. I also love being in my garden. Spending time with my family is very important to me, my children and grandchildren enjoy getting together for a quality fun time, and I foster children as well. Time for them to integrate with our family dynamic which is truly amazing.


Charlotte

Charlotte West

Job Title: Deputy Home Manager

Hi, my name is Charlotte. I am the Deputy Manager at Peel Moat Care Home.


I have worked at Peel Moat Care Home for over 25 years, I have worked in various roles within the company from Care Assistant, Senior Care Assistant and Medication Lead.


Making a difference to our resident’s lives gives me great satisfaction.


Joanna

Joanna Nolan

Job Title: Administrator

Hi, my name is Joanna. I am the Administrator at Peel Moat Care Home.


I have worked various roles at Peel Moat Care Home, so have a wide range of experience from Domestic to Carer and now Home Administrator, caring for our residents and making them feel at home, has always been my priority.


Sam

Sam Sheahan

Job Title: Medical Lead

Hi, my name is Sam. I am the Medical Lead at Peel Moat Care Home.


I first started working for Harbour over five years ago as a Senior Care Assistant. I then went into a hospice setting to progress my knowledge in end-of-life care. I have returned to Harbour and enjoying my role as Medication Lead.


Joanna

Joanna Croston

Job Title: Activities Coordinator

Hi, my name is Joanna. I am the Activities Coordinator at Peel Moat Care Home.


I have worked at Peel Moat Care Home for nearly 20 years in various roles, so have a good all-round experience. I enjoy this job role as I get chance to share in hobbies on a person-centred level, this also has let me be able to learn about everyone’s life history. The days are full of activities with music, games, gardening, going out to the park or shops, exercises, crafts!