Reinbek

287 Bramhall Lane, Davenport, Stockport SK3 8TB
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9.9 53 Reviews
  • Reinbek, Stockport
Reinbek is a beautiful Victorian two-storey building situated in the heart of Davenport.

Recently refurbished, the home is wholly adapted for wheelchair use and provides specialised equipment for highly dependent residents, with accommodation for up to 46 older people.

Scenic views and a comfortable interior make the home an excellent place for rest and recuperation, being ideal for long-term care needs, whilst also providing a daycare service to the local community.

Reinbek benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.

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Care Provided by Reinbek

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Pearson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Reinbek

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,112 – £1,250
    • RESPITE Self-Funded Residential Care £1,112 – £1,250
  • (these prices are only a guideline, please contact Reinbek to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Reinbek Reviews (53)

Total of 53, showing 1-20
9.9

Reinbek has a Review Score of 9.9 (9.863) out of 10, based on 14 reviews in the last 2 years. Over all time Reinbek has 53 reviews.

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Date Published

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Review from G C (Niece of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew from our first visit to Reinbek that we had found the right home for our aunt. When you walk through the door the home is spotlessly clean and the atmosphere is one of one of warmth and friendliness thanks to a brilliant team of staff at all levels - management, carers, and support workers -
all friendly and approachable and willing to help with any concerns you may have.
Our aunt has lived at Reinbek for 18 months and has a lovely room looking over a large established garden. She frequently tells us that she feels safe, that the staff are kind, and that she is treated with respect - 'they don't talk down to me'. In the time she has lived there, she has thrived from the care she has received and the social activities she has taken part in which has included small group trips to the seaside and one-on-one outings. She is clean and well presented with her hair done regularly and nails manicured.
Happy to recommend Reinbek.

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Review from Peter S (Son of Resident) published on 5 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Reinbek very clean. The staff are very helpful, professional and friendly. My mother feels extremely safe and well cared for in the environment that they provide and my brother, sister and I feel confident that she is being cared for and looked after.

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Review from B B (Friend of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every department. Friendliness and willingness to help is very evident. I hope I never have to be in a home but if that becomes inevitable, yours is the one I choose.

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Review from John S (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take a moment to thank you all for the care and support you've provided to our mum these last few weeks. Your kindness and attention have meant the world to us and our mum.
We are grateful for all you do.
Thank you.

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Review from Stuart M (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place, clean, well-maintained, great staff.
Rooms are nice and private and you are well-informed of what's going on. Activities for all.
Meals are good, plenty of choice
My dad has stayed at three homes and all were good, however, this place feels more like home.
The staff have a smile
and fun, they have energy and time for all, they make you feel like you are on holiday.

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Review from Helen C (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into the Reinbek, I knew I would be happy for my mother to live there. The staff are so attentive, pleasant and patient. After Mum was taken ill at the home, the staff got her admitted to the hospital immediately and, after a few weeks, welcomed her back with open arms and nursed
her back to good health. It is a pleasure to visit Reinbek, spend time with other residents and join in with the varied activities.

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Review from Charlie C (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Reinbek since August and I feel confident in the fact he is being well cared for. The staff are very obliging and helpful, the room is clean and tiny even though it is the smallest. Food is excellent.

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Review from Anne N (Niece of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all facilities. Our aunt has settled well here and is enjoying the company and all the activities. She is treated with care and dignity and all the staff are caring and helpful. She has a beautiful room which is kept spotlessly clean.

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Review from H M (Niece of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff and always happy. Can't do enough to help both my aunt and uncle to settle in.

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Review from Linda T (Partner of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Reinbek on four occasions, for respite for me. I looked at seven homes before visiting here and knew straight away it was the most suitable in every way. Rooms and activities are very good. The staff are all welcoming and friendly and nothing is too much trouble. Wouldn't hesitate
to recommend.

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Review from Kathryn R (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is really well looked after. He is always washed, dressed and shaved. The staff have gone out of their way to make him feel welcome and help him settle in. The staff are always really friendly, kind and really make an effort to include him. As a family, we are really pleased with the care he is
receiving.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for your kind words! I will share them with the lovely team at Reinbek.


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Review from Catherine W (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reinbek was recommended to me, so because of this and its location, it was the obvious choice when choosing where Mum should be. My mum has been at Reinbek since April 2021. Mum has lived in Davenport for many years, so it's nice to keep her in the area she knows. I live very close by, as does her best
friend who doesn't drive, so it's very handy for visits. Mum is happy and settled at Reinbek. I have made her room a 'home from home' with her personal photos, ornaments and plants. It is lovely to know she is well looked after and there is always someone there to help and support her. From the carers to management and everyone in between, all the staff are happy and friendly. They say they always treat the residents as they would like their elderly relatives to be treated. There are many opportunities for residents to mix and be entertained. It really feels like a big family and this is extended to friends and relatives too.

Reply from Lauren Sweeney, Care Home Business Manager at Reinbek

Thank you so much for the lovely review. I will share this with our wonderful team at Reinbek.


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Review from Lesley R (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who work at this care home are just wonderful, so much patience. Our mum only stayed for a year, whilst her new home was rebuilt for wheelchair use. She has made many good friends of both staff and residents. The send off they gave her was second to none, not a dry eye in the home. A grateful
thank you to everyone there.

Reply from Lauren Sweeney, Care Home Business Manager at Reinbek

Thank you so much for the lovely review, it was our pleasure to care for her! I will share your review with our wonderful team at Reinbek.


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Review from Jeff N (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only two words to describe Reinbek: absolutely outstanding. My thanks go out to the manager and all the wonderful staff who cared for my mum. Although she was only with you a few months, before she sadly passed away at the age of ninety-nine, my sister and myself will always be truly grateful for the
excellent care given to Mum in her short stay.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for the lovely review! It was an absolute pleasure. No matter how long or short our residents are with us, they are forever part of our Reinbek family. I will share your kind words with our wonderful carers.


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Review from Julie B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum moved into residential care, the family were concerned that she wouldn't settle, she is fiercely independent and not always easy to please! We need not have worried. From our first visit, throughout the moving-in period and now two months later, every member of staff we have dealt with has
been professional, understanding and above all kind. Mum's many challenges have been met with patience and compassion and the same support has been extended to the family. Regular updates when needed and flexible support to overcome mum's various issues have made the process much easier for us. Whether management, care or domestic staff, every member of the Reinbek community makes a positive contribution to the warm and welcoming atmosphere. I have full confidence that mum is safe and well cared for and would recommend Reinbek to anyone considering residential care.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for such a lovely review. It is positive feedback like this that makes our efforts and our jobs worthwhile! I will be sure to share your review with all the team at Reinbek.


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Review from Michelle J (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were helpful, caring and kind.
They made my mother's sister and her family so welcome
They had not seen each other for 2 1/2 years, which caused much anxiety and upset.
They provided much-needed quiet space so they could talk and have afternoon tea.
The activities team
provided lots of talks and entertainment.
Thank you to one lady for her prompt referral to the GP for my mother and to all the staff for her care afterwards.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for such a lovely review. It was an absolute pleasure to provide afternoon tea, and it was such a special moment to witness your Mum and her Sister being reunited. I will share your review with the team.


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Review from Joan J (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 100 years old and moved into Reinbeck a few months ago as he was no longer able to cope at home. We are totally amazed at the change in him, he is so much better both mentally and physically – he has stepped back 5 years.
The staff are absolutely amazing with him, nothing is too much trouble
for them and the facilities are outstanding. He has the freedom to come and go as he pleases, it's up to him what time he gets up, goes to bed, what time he has food etc. Visitors are welcome at any time. It truly is a home from home.
It's wonderful to see him like this. Thank you Reinbeck for giving us our dad back.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for such lovely words! When we receive a review like this it means so much. I will share your kind words with the team here at Reinbek.


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Review from A E (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff to be understanding and professional in the care provided. They quickly identify any changes in the resident and take appropriate action to refer to other health care professionals, which provides us with a good deal of reassurance. The accommodation is spacious, with
wide corridors and the standard of cleanliness is exceptionally high. Many thanks to all the staff, it is much appreciated.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for your kind words. It’s lovely to hear that you feel reassured with your dad's care. I will share your review with the team.


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Review from Bob E (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here for a couple of months. The staff are amazing. My dad's mental health has improved we couldn't be happier with the care he receives.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for a lovely review! I will pass on your review to the staff - Your dad is an absolutely pleasure to have at Reinbek.


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Review from Ann E (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Reinbek for about five weeks now. Moving him to residential care was a very difficult and upsetting decision for us. He has flourished within the home. He is eating well, drinking better and enjoying the company. Socially, physically and cognitively he has improved. He would prefer to
be at home but as he says if he can't be at home he can't imagine anywhere better than Reinbek.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for such a lovely review! It is so nice to hear to you feel your dad is flourishing! It is a pleasure to have him at Reinbek. I will share your review with the team.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Reinbek is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Reinbek is calculated as follows: ( (140 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 161 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reinbek is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen Pearson

Job Title: Care Home Manager

Joined: 2024

I'm the Manager at Reinbek and I have worked in Care for over 30 years. My role and responsibility is to ensure that we deliver person-centred care for all individuals, identifying any person-specific needs they may require support within their day-to-day living.


Frequently Asked Questions about Reinbek

What types of Care is Reinbek registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Reinbek provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Reinbek have?

There are 46 Single Rooms.

What are the Facilities & Services at Reinbek?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Reinbek to the centre of Stockport?

1.5 mile(s) as the crow flies, distance by road may be significantly further.