Reinbek

287 Bramhall Lane, Davenport, Stockport SK3 8TB
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9.9 53 Reviews
  • Reinbek, Stockport
Reinbek is a beautiful Victorian two-storey building situated in the heart of Davenport.

Recently refurbished, the home is wholly adapted for wheelchair use and provides specialised equipment for highly dependent residents, with accommodation for up to 46 older people.

Scenic views and a comfortable interior make the home an excellent place for rest and recuperation, being ideal for long-term care needs, whilst also providing a daycare service to the local community.

Reinbek benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.

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Care Provided by Reinbek

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Pearson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Reinbek

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,112 – £1,250
    • RESPITE Self-Funded Residential Care £1,112 – £1,250
  • (these prices are only a guideline, please contact Reinbek to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Reinbek Reviews (53)

Total of 53, showing 21-40
9.9

Reinbek has a Review Score of 9.9 (9.863) out of 10, based on 14 reviews in the last 2 years. Over all time Reinbek has 53 reviews.

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Review from J C (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reinbek is a friendly environment and mum seems quite happy. It must be challenging meeting the needs of so many residents all the time. Since covid there have been many challenges but since we have a new Manager she has been far more open and understanding of resident’s and their family's needs.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for your review. Covid has been a tough time for everyone and i am glad you felt informed throughout. I will share your review with the team!


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Review from Alan B (Husband of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care given to my wife. I am comforted knowing that she is receiving such good care. my grateful thanks to all concerned. When I visit I am made to feel welcome, nothing is too much trouble

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for your kind words. It’s lovely to hear that you are happy with the care your wife receives. I will share your lovely review with the team!


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Review from Stephen C (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Reinbek since November 2017. During this time I have been very impressed with the way she has been treated and looked after by the staff. They are friendly, polite and are always happy to help you. The home itself is welcoming and always spotless! Throughout the pandemic
the staff have worked incredibly hard to attend to the needs of the residents and have kept me informed as Covid procedures have changed. Most of all I have complete reassurance that my mother is being treated well and looked after at all times.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for your kind words. I will share your review with all the team at Reinbek


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Review from Jacqueline T (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs enormous help as she cannot walk and her body is weak. She has received great physical support and her dignity is valued. Reinbek is a caring cheerful place a home from home for the residents. I live abroad and the staff go out of the way to communicate with me and always have a big
welcome when I can visit.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for the kind words. Its lovely to know that you feel welcomed here at Reinbek. I will share your review with the team!


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Review from Olivia C (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here for a few years, she is extremely happy here. All the staff go above and beyond to make the residents happy and comfortable they always have a smile on their faces. I can’t rate the home and the staff highly enough.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for the review! I will share this with all the team at Reinbek. Your Mum is certainly a big part of our Reinbek family!


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Review from B C (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one is such a massive decision for anyone but when my oldest friend needed full-time care Reinbek was recommended to her family. I have been to visit her several times and the home has such a warm and friendly atmosphere, all the staff are very welcoming and the Management
team always make an effort to say hello when I visit. My dear friends' family have had nothing but positive words to say about the care home and it is very reassuring to know she is safe and well looked after. The home always smells lovely and is spotlessly clean. The management team should be very proud of the service they are running. I would happily recommend Reinbek to anyone looking for care for their loved ones.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for such a lovely review. I will share your feedback with the team at Reinbek.


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Review from Christine H (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Reinbeck is a very well-run care home. All the staff are very welcoming and the management team are excellent; all the staff should be proud of themselves. My mum moved in six weeks ago after breaking her hip and a long stay in hospital meant she wouldn't ever be able to return home. This was obviously
a very upsetting time for the family but the team at The Reinbeck have helped her settle in quickly and also supported my dad, who still lives in the family home, to adjust to this new normal for them both. Many of the rooms, both communal spaces and private bedrooms have undergone very recent refurbishment and as a result, it is a very pleasant place to spend time with your loved ones. The whole care home is spotlessly clean and always smells fresh. The team went above and beyond for the Jubilee celebrations and the activities coordinator works hard to enrich the life of the residents. There is a large private garden surrounded by mature trees and it has been very pleasant sitting out.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for such a lovely review. I will share your kind words with all the team at Reinbek.


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Review from Alex B (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Reinbek for over a year and I am very happy at the way he is cared for. The Reinbeck after its refurbishment is always very clean and the staff are very attentive to my father and he is well looked after. So thanks to all the management and hard-working staff.

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Review from A J (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is settled in Reinbeck and since the Covid restrictions have eased somewhat and access is easier I feel that I have got to know the staff better and they recognise me, it feels more personal knowing who is looking after my mum.

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Review from Suzanne B (Daughter of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care and support they have given to my mum, especially during the pandemic. I have always been kept fully informed on any changes or medical needs. Her personal care needs are always met, and her room is spotlessly clean. So a massive thank you to all involved.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for your kind words. I will share your review with the team!


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Review from M G (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited my mum the staff have always been very polite. Mum loves it here. She enjoys some of the activities. All the staff treat mum which respect and dignity. They are all very good at understanding mum's needs.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you for such a lovely review. I will pass your kind words over to the staff at Reinbek


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Review from Louise W (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was discharged from hospital to Reinbek and we were not as a family involved in that choice we could not have chosen better! Mum is always treated with dignity by all the staff and they clearly care about the residents. During a particularly difficult traumatic time for the family, the
staff were always on hand to help and reassure me. Particularly impressed by the appearance and cleanliness of the home.

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Review from Carol P (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Reinbek for just over five years. In all this time my mum and I have been totally happy with the care she has received.
Mum enjoys the food and the extra special effort that the staff make on things like Easter, Christmas, bonfire night, Halloween etc.
The home is well
maintained and the cleanliness is of a high standard at all times.
Entertainment was excellent prior to covid and hopefully, they will be able to get the singers and nursey children back at some point this year.
I personally find the staff very caring for my mum and when mum hasn't been well I've been kept fully informed.
I would recommend the home to anyone looking for residential care for their loved ones.

Reply from Lauren Whittaker, Care Home Business Manager at Reinbek

Thank you so much for such a lovely review Carol. I will pass your kind words over to all of the staff here at Reinbek.


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Review from D S (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and the staff are wonderful. Mum is happy living here. I would recommend.

Reply from Francine Riley, Manager at Reinbek

Thank you for reviewing and recommending Reinbek.


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Review from Christine F (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Reinbek for nearly 7 years and in that time, she has been well looked after. When we visit, she always looks nice and she is happy. All the staff are very caring and are like family.

Reply from Francine Riley, Manager at Reinbek

Thank you very much for your kind words and the lovely review Christine, it is lovely to hear that you feel we are one big family here.


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Review from Cheryl F (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Reinbek for almost a year now. Choosing residential care is a very difficult decision; it is difficult to know what to look for and what to expect. Without a doubt, Dad made the right choice. The care at Reinbek is superb which is all down to the staff. Dad sees the staff as friends
and since the start, they have done everything possible to make sure that he feels safe, cared for and above all, happy. Even though this past year has been difficult due to Covid, with the many restrictions that it has brought, Dad and I could not praise the staff more highly.

Reply from Francine Riley, Manager at Reinbek

Thank you very much for your lovely review Cheryl. It is nice to know that Dad settled so well and he sees Reinbek as his forever home and he has made so many friends here.


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Review from D B (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you have to put your parent into a care home it is a big decision for everyone. The choice is important and after doing some research we decided on Reinbek. It was a good choice and both my dad and myself were put at ease straight away. In my opinion, the home is run professionally but also with
care which is vital. My dad has certain needs but they are dealt with in a caring manner. We are both new to the care home environment but very happy with our choice of Reinbek

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Review from E S (Friend of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited many nursing homes I feel this one is a very happy caring place.

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Review from E A (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Reinbek for four years. She has been well looked after and cared for to a high standard. There is always something going on, bingo, day trips out, entertainment, singers and music.

Reply from Francine Riley, Manager at Reinbek

Thank you very much for your review, we will be sure to pass this on to the staff here at Reinbek.


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Review from Janet J (Daughter-in-law of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and kind, always happy to help.
Plenty of activities and someone to chat to.
My mother in law is very very happy and settled at Reinbeck and thinks of this as home.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Reinbek is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Reinbek is calculated as follows: ( (140 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 161 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reinbek is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen Pearson

Job Title: Care Home Manager

Joined: 2024

I'm the Manager at Reinbek and I have worked in Care for over 30 years. My role and responsibility is to ensure that we deliver person-centred care for all individuals, identifying any person-specific needs they may require support within their day-to-day living.