Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
Submit a Review
9.6 70 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.

Show Shepley House on the Map

Care Provided by Shepley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jon Horan (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Shepley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,112 – £1,148
    • Self-Funded Residential Dementia Care £1,112 – £1,148
    • RESPITE Self-Funded Residential Care £1,112 – £1,148
    • RESPITE Self-Funded Residential Dementia Care £1,112 – £1,148
  • (these prices are only a guideline, please contact Shepley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shepley House Reviews (70)

Total of 70, showing 1-20
9.6

Shepley House has a Review Score of 9.6 (9.564) out of 10, based on 19 reviews in the last 2 years. Over all time Shepley House has 70 reviews.

Overall Experience

  • 50
  • 16
  • 2
  • 2
  • 0

Date Published

70
5
5
19
51

Review from S T (Daughter-in-law of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and helpful both towards myself and my father in law. We are kept informed of what is going on with my father in laws care, either in person or by phone.

Reply from Jon Horan, Home Manager at Shepley House

Thank you very much for the lovely review, I will be sure to pass on the comments to the amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine F (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in a few weeks but has settled in really well. I am completely satisfied with the care she is receiving.

Reply from Jon Horan, Home Manager at Shepley House

Thank you very much for the lovely review, I will be sure to pass on the comments to the amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glynis C (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in Mum has been looked after with care, dignity and respect. She is so happy here and could not have settled in any better. We are kept informed of all her visits to the hospital with her leg. The staff and management go above and beyond expectations, could not ask for more.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the lovely review, I will be sure to pass on your comments to the amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent many years in Shepley House and was cared for brilliantly, was so happy when 7 years later we had to make the decision to put Mum in care and Shepley had a room for her. Many of the lovely staff are still here and it is just like we have never been away. Mum has settled really well and
is looked after with care and dignity. Massive big thanks to everyone.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the lovely review, I will be sure to pass the comments on to the amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Sister of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visit weekly and find him well-looked after and comfortable.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the lovely review, I will be sure to pass on your comments and review to the amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum seems to have settled well and looks comfortable when she is visited. Things do go missing from her room I now know and understand that this can't be helped. All the staff I have met or seen have been helpful and dealt with my mum in a respectful and dignified manner.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your review of Shepley House. We appreciate your understanding with regard to missing items, which we always do our best to locate. We will pass on your kind words about the care and dignity your mum has received to our wider staff team.'


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda M (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shepley House is an amazing place with amazing, dedicated and caring staff who are always friendly and helpful. My mum has lived here for over five years and I can't commend it enough. There are always activities going on and the food and beverages are first-class.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith M (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shepley House provides the highest levels of care to all residents and I know that my mum is much loved by the staff. The atmosphere is calm, friendly, clean and light. Beautifully decorated and no 'swirly' carpets - lovely tiled floors, always clean.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who really care for the residents. The home is clean, light and bright and since the new manager arrived it is better than ever. Lovely calm and homely atmosphere.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maralyn H (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Shepley House. Everyone is so very friendly and helpful. The atmosphere is warm and welcoming and our mum feels so at home here. She is happy and relaxed, a blessing. Thank you Shepley - greater than ever since the new manager arrived.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa R (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful and friendly. Dad is in a caring home.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the wonderful review and kind words, I will be sure to pass these on to our amazing team at Shepley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Son of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff brilliant! Very friendly and supportive. Home spotless.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the lovely review, I will be sure to share with our amazing team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I’m not going to say in detail on here, but I do not recommend this home. I took my mother out last Sunday when I visited, without warning, and no one has even called me to ask why! Eight days have passed, if I were the manager I’d want to know why. I now have my 92-year-old mother at home with me.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your comments, we have received your concern and we are investigating. However, we have tried to contact your mother’s next of kin since her departure from the home, and have had no response. We also know that you have contacted our local social worker team who in turn contacted us; they have fully briefed us about the reasons for your mother leaving the home. We will communicate with the social worker when we have an outcome to your concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary A (Friend of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend is a resident of Shepley House we visit her each week, and she gives us glowing comments on the wonderful staff and food.
She is very happy there, which gives us peace of mind.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Shepley House for two and a half years now, and in that time, we have experienced the full range of what it has been like as a resident and as a family member. Shepley went through a very difficult time with management changes and staff changes. At one point, it felt like
there was a new manager every week! The home is currently being run by a new manager, who is excellent. He listens to his residents, his staff and to families of residents. He will do whatever he can to accommodate any additional needs your loved one may have. Since he has been in charge, there is now a full complement of staff on the books, the agency is only being used in absolute emergencies, the residents have loads of activities and trips to keep them entertained, and the home has improved no end. It may look old and a bit tired at times, but it is clean, welcoming and has a very caring environment which is clear from when you enter the home. Mum is extremely happy now. Well done, Shepley

Reply from Jon Horan, Home Manager at Shepley House

Thank you very much for your kind words; I will be sure to pass these on to our wonderful team at Shepley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Howard B (Husband of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat the residents with compassion and care. The manager and the team run the home where the resident's needs are the utmost priority. Efforts are made to create a nice atmosphere in the home. It's comforting to know my wife is being looked after. Also, I am made welcome on my visits to be
with her.

Reply from Jon Horan, Home Manager at Shepley House

Thank you very much for your kind words; I will be sure to pass these on to the whole team here at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry P (Friend of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Shepley House great! The staff are very friendly and attentive and actually appear to enjoy their job.
The management team genuinely listen to what you have to say and actively encourage you to discuss any questions the residents may have, which is excellent. The office side is run by one member
of staff, who has every duty at her fingertips - excellent.
Shepley House - ten out of ten! Keep doing what you are doing.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for the amazing comments; I will ensure the comments are passed on to the whole team here at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norma S (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Shepley House for four years and has received love and wonderful care over this time. The staff are always happy to do anything I ask of them.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words; I will be sure to pass these on to the team at Shepley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave C (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheply is caring for both my mum and dad, who've been residents for over two years now. The team at Sheply have continued to give the best care for them both consistently, and as their needs have changed (both have dementia), they have strived to always do the best for them both and to give Mum and
Dad the best care possible.
We have, as a family, always been made to feel both welcomed and included in their care.
All the team at Sheply are amazing, and we've got to know them all well and consider them to be good friends to us, Mum and Dad.
Sheply is a safe and friendly environment.
Thanks to all the team.

Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words; I will be sure to pass these on to the team at Shepley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been in the excellent care of Shepley House since April 2021. All the staff are very supportive, warm and caring, and treat Mum and Dad with the utmost respect and dignity. When I talk to any member of the amazing team at Shepley, they are all very welcoming, approachable and supportive,
and I feel they know my parents so well; they have become like an extended family to us all, always available to talk to about any aspect of Mum and Dads care. Shepley is on lovely grounds and has a large patio and gardens for the residents to enjoy; it is spotlessly clean, the food is excellent, and there is a full programme of activities for the residents. I would give Shepley House five stars plus. Thank you to everyone at Shepley.

Reply from Rebecca Ogujor, Home Manager at Shepley House

Thank you for your glowing review. It is lovely to hear how supported you feel by the team at Shepley House. I will share your uplifting review with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.564 for Shepley House is calculated as follows: ( (154 Excellents x 5) + (58 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 227 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shepley House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager

Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'


Frequently Asked Questions about Shepley House

What types of Care is Shepley House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shepley House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Shepley House have?

There are 43 Single Rooms.

What are the Facilities & Services at Shepley House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shepley House to the centre of Stockport?

3.2 mile(s) as the crow flies, distance by road may be significantly further.