Wellcroft

75 Church Road, Gatley, Cheadle SK8 4EY
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9.6 44 Reviews
  • Wellcroft, Cheadle
Wellcroft provides homely accommodation, located in the scenic surroundings of Gatley in Stockport.

Featuring 42 rooms, the home offers stimulating themed areas and signposting, reminiscent of its own little community.

With close ties to the community, Wellcroft runs intergenerational play dates with local mums and their children, creating lots of laughter and noise from residents and children alike.

The team consists of several dementia champions who have the experience and knowledge to create a stimulating and safe home for any resident who suffers from dementia.

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Care Provided by Wellcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Kerr (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Wellcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,183 – £1,216
    • Self-Funded Residential Dementia Care £1,183 – £1,216
  • (these prices are only a guideline, please contact Wellcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wellcroft Reviews (44)

Total of 44, showing 1-20
9.6

Wellcroft has a Review Score of 9.6 (9.581) out of 10, based on 10 reviews in the last 2 years. Over all time Wellcroft has 44 reviews.

Overall Experience

  • 33
  • 8
  • 2
  • 1
  • 0

Date Published

44
0
3
10
34

Review from Tom D (Husband of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellcroft is a bright well care home and the staff seem to make a considerable effort to treat the residents with respect and affection.

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Review from D H (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have dealt very professionally with a couple of issues we have raised over the last 12 months.
A particular staff member has been fantastic and very supportive in helping my Mum deal with her mobility deteriorating.
I feel my Mum is safe in the care home.

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Review from Lorraine I (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely great service from all staff. I would recommend people put this place as their first choice. The food is excellent, the residents have plenty of snacks, tea and coffee in between meals and when families are visiting they are offered drinks and snacks. I can't praise the staff enough.

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Review from Michael H (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems as happy as she can be. The carers are friendly, understand my mum's needs and are attentive to those and and are open to me asking a couple of questions now and again. I also like the way Wellcroft do a little a bit extra for things such as recently for Halloween. I understand security
is very important, but I wish there was an easier way to get in/out of the building when I visit as sometimes I may be waiting for up to 10 minutes; however I do understand staff are busy and that I tend to call in early evenings when there is less staff about (an idea might be individual passcodes for frequent visitors such as myself, whereby you'd also know when I arrived/left). On the non-care admin side, appreciation to a staff member for her timely assistance when needed.

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Review from Mark B (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum moved into the home in August the care she has received has been good. The staff deserve medals for the job that they do. Our only area of concern is that Mum doesn’t always get the one-to-one attention that she needs when eating her meals. We know this may be difficult at times as there may
be a shortage of staff plus other residents as well.

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Review from J H (Niece of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt seems very happy in the Wellcroft and has settled in well. She has her own room but prefers to be in the social areas which are always clean. Whenever I visit, she is clean and tidy. The carers know her well and have adapted to her needs. As a family, we are always welcome.

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Review from Louise H (Granddaughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Care Home, they take care of their residents really well. The staff are efficient at communicating any care needs or requirements with key relatives and always put the well being of the resident at the heart of everything they do. My grandma is currently one of their longest residents and is very
happy there.

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Review from K C (Husband of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is suffering with Alzheimer’s has been in Wellcroft since December it’s a nice friendly home, she has a decent room which I was allowed to decorate for her, she also had a picture frame put up which her sister did for her with the family on, the care staff are lovely and nothing seems too
much for them, from what I have seen Wellcroft is very well run.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Many thanks for your lovely comments, they really are appreciated.


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Review from Amanda A (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wellcroft since November 2020. Throughout the time she has been a resident she has received outstanding care from a team of professional staff. The staff know each resident's own particular preferences and adapt their care accordingly. Wellcroft feels like a family and residents
are treated as though they are family members. The staff help to support residents' individuality and arrange some lovely visits and one-to-one activities. Mum is extremely happy at Wellcroft and I wouldn't want her to be cared for anywhere else.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely comments. It is really appreciated.


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Review from Susan M (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Wellcroft 8 months ago and it has been difficult at times for her to adjust and accept, but the care shown to her (and us) has been kind and genuine, respectful and professional. Her physical health is well monitored and she is much better medically than when she went in. I am kept well
informed and feel involved and welcomed when we visit. Her friends that visit also comment positively on the care in the home. Thank you.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your kind words! We will feed this back to the team.


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Review from D S (Wife of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been moved into Wellcroft, and to date, we have found that he has settled quickly and is being very well cared for. We are advised immediately of any problems and the actions taken. Both my sons and myself could not have asked for better care and attention. Thank you, Wellcroft
staff.

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Review from Kath H (Wife of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the actions of the staff at Wellcroft, be it collecting the residents for mealtimes or entertainment. Their patience is to be commended under occasional stressful situations.
Every one of them referred to the residents by their name and is genuinely fond of each one.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely feedback. We appreciate your kind words.


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Review from Marguerite R (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all of the staff at Wellcroft, thank you for making the last fourteen months of my mum's life very happy, comfortable and content.
The care, compassion and professionalism shown by you all were exceptional and lovely. On many an occasion, Mum would say how kind you all were to her and I know that
she would want me to say thank you from her too.
I miss seeing you as you were all so welcoming and friendly which made me feel that Mum was in the very best place for her and in the safest of hands.
With the greatest respect for you all, thank you.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely words. It means a lot! You are welcome to visit Wellcroft any time.


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Review from Madeline G (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wellcroft are always amazing. However, the effort that the whole team made for the Queen's Jubilee celebrations was nothing short of fantastic. Our whole family was welcomed into Wellcroft and everyone had a truly spectacular time. The team's hard work and dedication certainly paid off.
Our thanks to them all.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your positive review. We are glad you had a fabulous weekend.


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Review from Sue O (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic job Wellcroft did in celebrating the Queen's Jubilee. Mum, who has been in the home for three years now, had such a great time. The staff were all amazing, making sure everyone was looked after. Beautiful buffet on both days, a quiz with prizes and a fantastic singer. Everyone was so
happy, all up singing and dancing, which brought me to happy tears. That weekend is something I will treasure forever in my memories, thank you all so much for making it so special for everyone, let's have some more of these fun times.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you so much for your positive feedback! We are proud of the whole team for making it an event to remember.


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Review from C K (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Myself, my daughter and grandchild visited for the garden party which was in full swing when we got there.
I can only go by what happened when I was there so can’t comment on anything that went before or after.
I appreciate how difficult running a care home must be and I know the staff are of good
heart and try hard so this isn’t aimed at any individual more rather how I felt on that day.
On entry, the lady that let us in wasn’t sure whether we needed to have brought our Covid tests or not and a senior member of staff assured her that she needed to be checking as at that point there was a Covid case upstairs which I thought was a bit lax that the member of staff didn’t know the drill on something that important.
Even though there was effort put into the celebration, there was no offer of a drink or anything to visitors and felt that once they had been sat down on the whole that was it, there was nothing going on.
Other homes in the group seem to be doing a lot more? Appreciate the new manager.

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Review from Anita H (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcome family on arrival. They are happy to assist Mum into a wheelchair for us to take her out, even when it is obvious they are so busy. We are always kept up to date for example, if the GP has visited and when Mum was the resident of the day we received a lovely message. We always feel
included in Mum's care and Wellcroft. They always encourage us to maintain a special relationship with Mum. We cannot thank the whole team enough.

Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely comments and review. We are pleased to look after your mum and she is a pleasure, as are you! We will continue to provide the best care possible!


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Review from Alison Ann M (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I believe my dad is not being cared for at all. He has been dressed in women's trousers thus preventing him from going to the toilet for a whole day. His wedding ring of 65 years has gone missing, his hearing aids have gone missing, his glasses have gone missing several times, he is on his third pair
of slippers. The Management does not take notice of any complaints and basically call you a "lair" or that you "miss-hear things". He is dressed in stranger's clothes when he has adequate lovely shirts and tops of his own which are clearly marked with his name. He has three pairs of his own pj's yet I found him in someone else's top and bottoms one day. I have had to ask on numerous occasions if "dad is allowed a cup of tea". Not really the best care that I had expected for my dad who is nearly 91 years old.

Reply from Julie Sutton, Operations Director at Wellcroft

We are very proud of Wellcroft’s high score for quality of care on carehome.co.uk, so we are disappointed that you feel your loved one has not had the same experience. As you are aware we have fully investigated the matters mentioned and communicated with you the relevant actions that have been taken. We will continue to communicate with you to ensure you are satisfied with the care your loved one receives by the team at Wellcroft.


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Review from Joan T (Niece of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the home to be very good. They look after my auntie very well.

Reply from Karen Jones, Office Executive at Wellcroft

Thank you so much for the positive review and we will make sure the staff know how much they are appreciated.


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Review from Michael B (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you walk through the door at Wellcroft it doesn't hit you with that 'this is a care home' feel but of a more homely feel to the place. Management and staff are always polite and welcoming. The standard of hygiene and cleanliness are excellent.

Reply from Julie Veritiero, registered manager at Wellcroft

Thank you, Michael, for your positive feedback. I certainly will pass this on to the entire staff team.
Regards, Julie.


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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Wellcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Wellcroft is calculated as follows: ( (79 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellcroft is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Lisa

Lisa Kerr

Job Title: Care Home Manager

Joined: 2024

I have been a mental health nurse since 2007 and worked as a Home Manager for the last 3 years.  My last ten years have been working in dementia settings and I love finding out about the residents and how we can look to improve their quality of life on a daily basis.   I am very open and honest and want my home to feel welcoming to residents and also their families.  I find Music and dance can play a massive part in care homes and I love nothing more than joining in a singalong and dance with residents.  


Frequently Asked Questions about Wellcroft

What types of Care is Wellcroft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wellcroft provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wellcroft have?

There are 42 Single Rooms.

What are the Facilities & Services at Wellcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wellcroft to the centre of Cheadle?

1.3 mile(s) as the crow flies, distance by road may be significantly further.