Wellcroft

75 Church Road, Gatley, Cheadle SK8 4EY
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9.6 44 Reviews
  • Wellcroft, Cheadle
Wellcroft provides homely accommodation, located in the scenic surroundings of Gatley in Stockport.

Featuring 42 rooms, the home offers stimulating themed areas and signposting, reminiscent of its own little community.

With close ties to the community, Wellcroft runs intergenerational play dates with local mums and their children, creating lots of laughter and noise from residents and children alike.

The team consists of several dementia champions who have the experience and knowledge to create a stimulating and safe home for any resident who suffers from dementia.

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Care Provided by Wellcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Kerr (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Wellcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,183 – £1,216
    • Self-Funded Residential Dementia Care £1,183 – £1,216
  • (these prices are only a guideline, please contact Wellcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wellcroft Reviews (44)

Total of 44, showing 21-40
9.6

Wellcroft has a Review Score of 9.6 (9.581) out of 10, based on 10 reviews in the last 2 years. Over all time Wellcroft has 44 reviews.

Overall Experience

  • 33
  • 8
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  • 0

Date Published

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34

Review from H H (Cousin of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my cousin is well cared for at Wellcroft. Staff show her respect as an individual and listen to her when she expresses her needs. Wellcroft always feels clean and safe. Staff are friendly to me as a visitor and make me feel welcome. They recognise the importance to my cousin and me of family
contact. Despite being blind, staff make sure my cousin's room is bright and cheerful and reflects her life.

Reply from Julie Veritiero, registered manager at Wellcroft

Thank you so much for the positive feedback. I certainly will pass this on to the staff team.
Kind regards.


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Review from Norma J (Sister of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and very pleasant. Nothing is too much trouble. It seems a very happy home.

Reply from Julie Veritiero, registered manager at Wellcroft

Thank you Norma very much for the positive feedback, we will pass this onto the staff team. it certainly is a pleasure and a privilege looking after your sister. Kind regards.


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Review from L C (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What was my mum's transition to care (respite) was very difficult but staff was always warm and compassionate. Due to Covid, I cannot offer a review of all facilities after not having access. I was very impressed with the home's approach to some initial unsettled behaviour. We are seeking Wellcroft
for mum's permanent transition into full-time care. Only quibbles - telephone communication - sometimes messages or phone not picked up. Mum came out and still 3 weeks later, missing clothes not retrieved. Other than that, there are no concerns regarding what's most important.

Reply from Julie Veritiero, Registered Manager at Wellcroft

Thank you for the positive feedback, I apologize you have experienced negative aspects of the service provision and assure you we will look into the issues raised and contact you with the outcome.


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Review from Helen M (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Wellcroft for about nine months and the staff have been wonderful. She has various behavioural issues which the staff seem to cope with well and with patience.

Reply from Karen Jones, Office Executive at Wellcroft

Thank you so much for the positive feedback, it has been an absolute pleasure supporting your mum.


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Review from Michelle S (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Wellcroft in February 2020 and within 2 weeks my mother was part of the family there. She settled in well and the staff have been absolutely fabulous.
We would have no hesitation in recommending this residential care home after visiting a few others in the area.

Reply from Valerie Egan, Interim Head of Care Services at Wellcroft

Thank you for your comment, I will ensure that the manager and staff are informed.


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Review from Lorraine M (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent three and a half years as a valued Wellcroft family member. I was also welcomed and supported by all the amazing, wonderful and friendly staff, manager, all care staff on nights, days, on-call, agency, catering, cooks and what an amazing housekeeping team. I cannot praise Wellcroft enough.
Me, my family and my mum, if she could, want to say a massive thank you, you made my mum and me so happy. My mum enjoyed many trips, restaurants meals, entertainment nights and so much care and respect from you all, many many thanks.

Reply from Valerie Egan, Interim Head of Care Services at Wellcroft

Many thanks for taking the time to write these lovely comments. I will ensure that the team at Wellcroft are congratulated for the care they have given to you, your family and indeed your Mother.


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Review from Peter W (Husband of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and helpful and the residents clean and well cared for.

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Review from E P (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff work very hard. Food and snacks very satisfying.
Well done.

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Review from Graham L (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the best place with good caring staff.
The look and entertainment are very good but most of all, it's the staff that make Wellcroft so pleasant.

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Review from Christine L (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend.


The carers have maintained our mother and kept her stable. Prior to this Mum had been admitted to a care home and lasted only 2 weeks before she was admitted to hospital.


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Review from Michele K (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, welcoming, clean home. The staff are excellent and there is always something going on for the residents. My mum is in here and when I visit her, she is always clean and tidy, as is her bedroom. The meals look really nice and there is always plenty of cups of tea and pieces of cake.
Well done Wellcroft.

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Review from Marion M (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home to be of good standard. Friendly, helpful staff and the residents are looked after to a high standard.

Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.


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Review from John S (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and attentive to residents. They always ensure drinks are provided and residents are comfortable.

Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.


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Review from Vivienne S (Sister of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is a new resident. Couldn't be happier with the level of care she is receiving. She has vascular dementia and is treated with care and dignity.
The staff levels are excellent and every effort is made to meet individual needs.
When I visit I am always welcome, made to feel comfortable and
highly satisfied with every aspect of the care provided.

Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.


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Review from Harry H (Partner of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my partner's carer and her time at Wellcroft gives me a break to carry out work at home and time to do things for myself. My partner only attends two days a week but is well looked after and that keeps her interested. I have faith in the staff that look after her and bring smiles most of the time.

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Review from Paul H (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pos; I like the open door policy. To be able to visit my mother at any reasonable time without restrictions is an excellent policy.
Neg; As a self-funder, my mother has to pay considerably more than being funded through the local authority which is disappointing.

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Review from Ruth P (Friend of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the palliative care provided by Wellcroft staff and the end of life support afforded to my friend's husband in his last weeks.


I have professionally led the end of life care agenda in both the Department of Health and within the NHS so was very pleased to see the exceptionally

high standards of compassion, support, validation and empathy given to my friend, her husband and his family and friends consistently throughout his last few weeks of life.


Whether it be the cleaner who was on first name terms with my friend's husband and always gave a cheery wave and smile, or the care assistants who sat with him to patiently help him drink and eat and sat with him through the night when he was unwell. I cannot praise the staff highly enough. At all times the management consulted the family and supported them through difficult times. Even in his final hours, the family were asked if any changes were needed in his care.


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Review from Cheryl L (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellcroft came to my rescue four years ago when I was struggling caring for both my parents. My Father arrived first and improved dramatically so I had no hesitation letting Wellcroft care for my Mum. The atmosphere is welcoming and caring. All staff, including housekeeping, care for the resident's
wellbeing. I am kept informed of any issues regarding Mum. She is much happier in herself.

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Review from Janice H (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been n this care home she has been looked after so well by the professional and caring staff. My sister and I could not be happier with the care she has received. Some old people decline when going to live in a care home but our mother has done the opposite and improved. In fact,
we both agree that if it wasn't for the excellent care she receives she wouldn't be with us today.
I would have absolutely no hesitation in recommending this home to someone with an elderly relative. The staff deserve to be recognised for their hard work and dedication.

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Review from H J (Friend of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my old friend of 40 years, who is sadly in Wellcroft, Gatley, Cheshire suffering from Alzheimer's Disease since April 2017. The atmosphere created by the wonderful staff, ably managed is wonderful. The place is very clean and bright and provides entertainment and safety for the
vulnerable residents. Pictures, objects and even a mock public bar, all help the residents to relax and give reminders of previous good times. A visit is very refreshing, despite the circumstances being difficult. Well done Wellcroft.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Wellcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Wellcroft is calculated as follows: ( (79 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellcroft is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Lisa

Lisa Kerr

Job Title: Care Home Manager

Joined: 2024

I have been a mental health nurse since 2007 and worked as a Home Manager for the last 3 years.  My last ten years have been working in dementia settings and I love finding out about the residents and how we can look to improve their quality of life on a daily basis.   I am very open and honest and want my home to feel welcoming to residents and also their families.  I find Music and dance can play a massive part in care homes and I love nothing more than joining in a singalong and dance with residents.